Support Board
Date/Time: Tue, 11 Feb 2025 08:29:56 +0000
SC Not connecting to CQG Data, was working yesterday.
View Count: 526
| [2020-09-01 16:36:38] |
| User205687 - Posts: 1 |
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Hi, I have been using SC for over a month without any issues. I am able to open SC but I keep getting 'Not Connected' in red. I use AMP and CQG. I notice on the message log that it says Connect to Data Feed : current service package does not support this function. Select Help > Account Control Panel to change your package. But I have not changed my package so I am confused by all of this. I have restarted SC, entered my CQG login again but still no connection. Please can you help? thank you |
| [2020-09-01 17:30:22] |
| John - SC Support - Posts: 37869 |
|
On August 31, 2020 AMP removed you from their billing system with us. Therefore, you are now using an expired account, as you do not have any usage time with us directly. We have no insight as to why AMP has done this and you would need to talk to them about it. If you want to pay for Sierra Chart directly with us, then you would need to add funds to your account and then select a service package. Refer to the information here: Sierra Chart Purchase and License Information: Renewing Access For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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