Support Board
Date/Time: Thu, 06 Feb 2025 17:12:25 +0000
Numbers Bars
View Count: 862
| [2020-04-30 09:24:09] |
| Eric - Posts: 21 |
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Hi, I realized my service package expired today. So i went ahead and made a payment of $26 to renew it. After going back to Sierra Chart and connecting to Interactive Brokers, I opened the saved chart windows only to find out the numbers bars were missing from the charts. The supporting indicators like RSI are all there. The price is showing the last trading price but only the numbers bars are missing. If I create a new chart again, it shows minute bars, range bars without problem. But only if I add the Numbers Bars study, I will instantly get blank bars like the screenshot below. Would you please let me know if the package I've purchased does not include the Numbers Bars study? Thanks |
 sierra.jpg / V - Attached On 2020-04-30 09:19:01 UTC - Size: 141.56 KB - 275 views |
| [2020-04-30 10:14:51] |
| Eric - Posts: 21 |
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Hi, I've upgraded to the $36 package and I came back to Sierra Chart. This time the numbers bars are back but looking carefully, the details are missing. All of the values are 0X0. I have been using Interactive Brokers to feed my data and it worked perfectly in the past month until the service package expired. After I made a payment and renewed the service, everything just stopped working. I have 2 questions, 1. If I choose to use Interactive Brokers as data feed for the numbers bar, is it still possible? What do I need to do? 2. If using IB feed is not allowed, does that mean I have to purchase from Sierra Chart? I only need data for HSI Futures from the HKFE exchange. How much is it? |
| sierra2.jpg / V - Attached On 2020-04-30 10:09:15 UTC - Size: 134.29 KB - 264 views |
| [2020-04-30 11:42:36] |
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For now do this: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. However the proper solution is to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed And activate the Hong Kong Futures Exchange. This way you will have the proper data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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