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FREQUENT disconnections - beginning to become untradeable

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[2020-04-29 23:02:53] #1 [Go To First Post]
MitchandSoph - Posts: 33
Hi team, I am executing with Tradovate (CQG) via Sierra Chart. I'm getting constant disconnections where the price feed will freeze for a while, then spring back to life and reconnect 20-30 seconds later. I've lost money because of it and it is becoming so bad that I need to consider whether I can keep using Sierra... which would be a shame as I love it and m only just starting to get the hang of the spreadsheets etc. I asked Tradovate if they could shed light on this given I see it has been identified as a CQG related problem, but no dice. Said it is entirely a Sierra issue. I see in prior posts this is said to be a CQG issue... having said that, the price feed is unaffected in the Tradovate platform... no disconnections there... it is just in Sierra. Any ideas to fix this would be greatly appreciated... let me know what information you need to investigate. Thanks in advance. Cheers, Mitch

[2020-04-29 23:07:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot help you if you want to use Tradovate. We know where the problem lies and this is explained here: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG This is the solution we recommend you use: Sierra Chart / Trading Technologies Futures Order Routing Service Also have a read through this thread: Sierra Chart Order Routing Service to Trading Technologies(TT) Cross Connect the price feed is unaffected in the Tradovate platform.. This does not even use the CQG Web API or involve the CQG server at all. This is further proof that this is a CQG issue or some network connectivity issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-29 23:21:48

[2020-04-29 23:15:25] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We called and left a message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-29 23:20:14] #4 [Go To First Post]
MitchandSoph - Posts: 33
Hi there, Sorry I missed your call just now... free if you would like to try again. Thanks for getting in touch so quickly! Cheers, Mitch

[2020-04-29 23:33:07] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What we are going to do for you is set you up with the Denali Exchange data feed with the CME Group data without market depth effective May 1. Could you please complete the agreement here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Let us know when that is done and then the next step is we need to activate this May 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-29 23:33:30

[2020-04-29 23:34:55] #6 [Go To First Post]
MitchandSoph - Posts: 33
Thanks again for your help... impressive service.

[2020-05-01 01:08:16] #7 [Go To First Post]
Sierra Chart - Max - Posts: 5789
For us to activate the Denali Data feed, you do need to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Sierra Chart Support

[2020-05-01 16:15:28] #8 [Go To First Post]
SC Support - Posts: 1930
Hi MitchandSoph, we would be happy to speak when you have some time, to understand your situation better. Please let us know if you wish to speak. All the best.

[2020-05-10 22:02:04] #9 [Go To First Post]
MitchandSoph - Posts: 33
Hi Team, Apologies for missing this last week... I have completed the agreements this morning, so if we could get this on the go from this week that would be much appreciated. Let me know if you need anything else from my end. Cheers, Mitch

[2020-05-11 00:22:25] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Did you require market depth data? Or just the top of book data. And what exchanges did you need specifically?: CME CBOT NYMEX COMEX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-11 00:25:30] #11 [Go To First Post]
MitchandSoph - Posts: 33
Just top of book for each of the abovementioned exchanges (CMEGROUP). Cheers, Mitch

[2020-05-11 00:48:37] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now active for your account so you should start to receive the data in a few minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-11 01:25:51] #13 [Go To First Post]
MitchandSoph - Posts: 33
Thanks very much... is there a way to know once it is flowing through? Also, wondering if you can shed some light … I am currently paying double data fees + $15 pert month to Tradovate to get their data feed through to sierra for execution, am I able to ask them to cancel this now without affecting order routing? Cheers, Mitch

[2020-05-11 01:33:40] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You should see a [M] indicator after the symbol on the chart which would indicate, the data is coming from the Denali exchange data feed. You have to ask your broker about their data fees. We are not sure about this. There is no cost for the Denali data feed this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-11 03:08:57] #15 [Go To First Post]
MitchandSoph - Posts: 33
Thanks for that, will do. I can see the M on the charts so assume it is doing what it's supposed to. I'm still having frequent disruptions in the price feed however, is there anything else I need to be doing on my end? Cheers, Mitch

[2020-05-11 04:40:33] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log When you have the interruption, provide the Message Log shortly thereafter: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-11 23:40:24] #17 [Go To First Post]
MitchandSoph - Posts: 33
Thanks guys, please see below: Software version: 2092 64-bit \| 2020-05-11 18:36:24.645 Primary Thread ID: 12380 \| 2020-05-11 18:36:24.645 Usage end date: 2020-05-23 \| 2020-05-11 18:36:24.645 Enabled for: Advanced Features 2. \| 2020-05-11 18:36:24.645 Enabled for: Sierra Chart Historical Data Service. \| 2020-05-11 18:36:24.645 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-05-11 18:36:24.645 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-05-11 18:36:24.645 Enabled for exchange2: CME (Trading Account Required) \| 2020-05-11 18:36:24.645 Enabled for exchange2: CBOT (Trading Account Required) \| 2020-05-11 18:36:24.645 Enabled for exchange2: COMEX (Trading Account Required) \| 2020-05-11 18:36:24.645 Enabled for exchange2: NYMEX (Trading Account Required) \| 2020-05-11 18:36:24.645 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-05-11 18:36:24.645 Current selected Data/Trading service: CQG WebAPI \| 2020-05-11 18:36:24.645 Custom symbol settings values: disabled \| 2020-05-11 18:36:24.645 Chart Update Interval: 10 \| 2020-05-11 18:36:24.645 Intraday Data Storage Time Unit: 0 \| 2020-05-11 18:36:24.645 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-05-11 18:36:24.645 2020-05-12 11:36:24 Local computer time \| 2020-05-11 18:36:24.645 2020-05-11 23:36:24 Local computer time in UTC \| 2020-05-11 18:36:24.645 2020-05-11 18:36:24 Local computer time in SC Time Zone \| 2020-05-11 18:36:24.645 2020-05-11 21:58:52 Server time in UTC \| 2020-05-11 18:36:24.645 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-05-11 18:36:24.645 Program path: C:\SierraChart\ \| 2020-05-11 18:36:24.645 Data Files path: C:\SierraChart\Data\ \| 2020-05-11 18:36:24.645 OS Version Number: 10.0 \| 2020-05-11 18:36:24.645 Locale Setting: C \| 2020-05-11 18:36:24.645 DLLs: Convergent.dll, Convergent_64.dll, sst_AutoTradingOnSignal.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-05-11 18:36:24.647 SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2020-05-11 18:39:09.594 DTC Client socket (1) \| CloseSocket call. \| 2020-05-11 18:39:09.595 SC Data - All Services \| Disconnected from the server. \| 2020-05-11 18:39:09.595 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2020-05-11 18:39:09.595 DTC Client socket (1) \| Write in progress. Shutdown being delayed. \| 2020-05-11 18:39:09.595 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2020-05-11 18:39:11.596 DTC Client socket (3) \| Creating socket. \| 2020-05-11 18:39:11.597 DTC Client socket (3) \| Connecting to IP: 216.1.90.129. \| 2020-05-11 18:39:11.597 SC Data - All Services \| Connected to server. \| 2020-05-11 18:39:11.777 SC Data - All Services \| Starting socket receive thread. \| 2020-05-11 18:39:11.777 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2020-05-11 18:39:11.777 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2020-05-11 18:39:11.982 SC Data - All Services \| Sending logon request message. \| 2020-05-11 18:39:11.982 SC Data - All Services \| Received logon response. \| 2020-05-11 18:39:12.759 SC Data - All Services \| Server Name: SC Realtime Server. \| 2020-05-11 18:39:12.759 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2020-05-11 18:39:12.759 SC Data - All Services \| Successfully connected. \| 2020-05-11 18:39:12.759 SC Data - All Services \| Trading is not supported. \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.BP6M20 -> 6BM20 \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.CA6M20 -> 6CM20 \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.CLEM20 -> CLM20 \| 2020-05-11 18:39:12.759 Using SC exchange feed2. Symbol: F.US.DA6?## \| 2020-05-11 18:39:12.759 Added historical Intraday data request for F.US.DA6M20 to the queue. \| 2020-05-11 18:39:12.759 Intraday data recording state for symbol F.US.DA6M20 is set to download 'Pending'. \| 2020-05-11 18:39:12.759 Triggering next historical data download in queue. \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.DA6M20 -> 6AM20 \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.ENQM20 -> NQM20 \| 2020-05-11 18:39:12.759 Using SC exchange feed2. Symbol: F.US.EP?## \| 2020-05-11 18:39:12.759 Added historical Intraday data request for F.US.EPM20 to the queue. \| 2020-05-11 18:39:12.759 Intraday data recording state for symbol F.US.EPM20 is set to download 'Pending'. \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.EPM20 -> ESM20 \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.EU6M20 -> 6EM20 \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.GCEM20 -> GCM20 \| 2020-05-11 18:39:12.759 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.JY6M20 -> 6JM20 \| 2020-05-11 18:39:12.759 Using SC exchange feed2. Symbol: F.US.M6A?## \| 2020-05-11 18:39:12.765 Added historical Intraday data request for F.US.M6AM20 to the queue. \| 2020-05-11 18:39:12.765 Intraday data recording state for symbol F.US.M6AM20 is set to download 'Pending'. \| 2020-05-11 18:39:12.765 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.M6AM20 -> M6AM20 \| 2020-05-11 18:39:12.765 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.NE6M20 -> 6NM20 \| 2020-05-11 18:39:12.765 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.NQMM20 -> QMM20 \| 2020-05-11 18:39:12.765 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.RTYM20 -> RTYM20 \| 2020-05-11 18:39:12.765 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.TUAM20 -> ZTM20 \| 2020-05-11 18:39:12.765 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.TYAM20 -> ZNM20 \| 2020-05-11 18:39:12.765 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.USAM20 -> ZBM20 \| 2020-05-11 18:39:12.765 HD Request # 130 \| Downloading Intraday chart data for F.US.DA6M20 to the file F.US.DA6M20.scid. Service: cme \| 2020-05-11 18:39:12.766 HD Request # 130 \| Download start date-time: 2020-05-11 18:38:00.000 \| 2020-05-11 18:39:12.766 HD Request # 130 \| Using server: ds21.sierracharts.com port 10150 \| 2020-05-11 18:39:12.766 Socket (4) \| Creating socket. \| 2020-05-11 18:39:12.766 Socket (4) \| Connecting to IP: 216.1.90.129. \| 2020-05-11 18:39:12.766 SC Data - All Services \| Received security definition for symbol F.US.BP6M20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.CA6M20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.CLEM20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.DA6M20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.ENQM20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.EPM20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.EU6M20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.GCEM20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.JY6M20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.M6AM20 \| 2020-05-11 18:39:12.948 SC Data - All Services \| Received security definition for symbol F.US.NE6M20 \| 2020-05-11 18:39:13.013 SC Data - All Services \| Received security definition for symbol F.US.NQMM20 \| 2020-05-11 18:39:13.013 SC Data - All Services \| Received security definition for symbol F.US.RTYM20 \| 2020-05-11 18:39:13.013 SC Data - All Services \| Received security definition for symbol F.US.TUAM20 \| 2020-05-11 18:39:13.013 SC Data - All Services \| Received security definition for symbol F.US.TYAM20 \| 2020-05-11 18:39:13.013 SC Data - All Services \| Received security definition for symbol F.US.USAM20 \| 2020-05-11 18:39:13.013 HD Request # 130 \| Setting DTC encoding to Binary VLS \| 2020-05-11 18:39:13.124 HD Request # 130 \| Sending historical data logon request message. \| 2020-05-11 18:39:13.124 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2020-05-11 18:39:13.607 * DTC Client socket (1) \| Write has completed. Shutdown being performed. \| 2020-05-11 18:39:13.607 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-11 18:39:13.607 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-05-11 18:39:13.607 DTC Client socket (1) \| Closed. \| 2020-05-11 18:39:13.607 HD Request # 130 \| Requesting Intraday data. Start date-time: 2020-05-11 18:38:00. Record interval: 0. Symbol: 6AM20 \| 2020-05-11 18:39:13.764 HD Request # 130 \| Decompressing data. \| 2020-05-11 18:39:13.941 HD Request # 130 \| Receiving Intraday data for F.US.DA6M20 starting at 2020-05-11 18:38:00 \| 2020-05-11 18:39:13.941 Socket (4) \| CloseSocket call. \| 2020-05-11 18:39:13.942 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-05-11 18:39:13.942 Historical data download thread signaled to stop. \| 2020-05-11 18:39:13.942 HD Request # 130 \| Timestamp of first Intraday data file record written: 2020-05-11 18:38:34 \| 2020-05-11 18:39:13.942 HD Request # 130 \| Received 18 records from 2020-05-11 18:38:00.000 to 2020-05-11 18:39:02.000 (62.0 seconds) and wrote 17 records for F.US.DA6M20 \| 2020-05-11 18:39:13.942 HD Request # 130 \| Completion time: 0s \| 2020-05-11 18:39:13.949 HD Request # 130 \| Intraday data download complete for F.US.DA6M20. Unique request ID: 130 \| 2020-05-11 18:39:13.949 Removing historical data download ID 130. \| 2020-05-11 18:39:13.949 Real-time Intraday chart data file updates started for F.US.DA6M20 \| 2020-05-11 18:39:13.949 Intraday chart data file opened for F.US.DA6M20 \| 2020-05-11 18:39:13.949 HD Request # 130 \| Enabling Intraday chart updating for symbol. \| 2020-05-11 18:39:13.949 Triggering next historical data download in queue. \| 2020-05-11 18:39:13.949 HD Request # 131 \| Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cme \| 2020-05-11 18:39:13.949 HD Request # 131 \| Download start date-time: 2020-05-11 18:38:20.000 \| 2020-05-11 18:39:13.949 HD Request # 131 \| Using server: ds23.sierracharts.com port 10149 \| 2020-05-11 18:39:13.949 Socket (1) \| Creating socket. \| 2020-05-11 18:39:13.949 Socket (1) \| Connecting to IP: 216.1.90.130. \| 2020-05-11 18:39:13.949 F.US.EPM20[M] Point & Figure 1-12 #3 \| Study: MasterLevels \| Making HTTP request. \| 2020-05-11 18:39:14.036 F.US.EPM20[M] Point & Figure 1-12 #3 \| Study: StalkZones \| Making HTTP request. \| 2020-05-11 18:39:14.036 Socket (4) \| Socket gracefully closed by remote side. \| 2020-05-11 18:39:14.123 Socket (4) \| Closed. \| 2020-05-11 18:39:14.123 HD Request # 131 \| Setting DTC encoding to Binary VLS \| 2020-05-11 18:39:14.339 HD Request # 131 \| Sending historical data logon request message. \| 2020-05-11 18:39:14.339 HD Request # 131 \| Requesting Intraday data. Start date-time: 2020-05-11 18:38:20. Record interval: 0. Symbol: ESM20 \| 2020-05-11 18:39:14.982 HD Request # 131 \| Decompressing data. \| 2020-05-11 18:39:15.173 HD Request # 131 \| Receiving Intraday data for F.US.EPM20 starting at 2020-05-11 18:38:20 \| 2020-05-11 18:39:15.173 Socket (1) \| CloseSocket call. \| 2020-05-11 18:39:15.173 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-11 18:39:15.173 Historical data download thread signaled to stop. \| 2020-05-11 18:39:15.173 HD Request # 131 \| Timestamp of first Intraday data file record written: 2020-05-11 18:38:21 \| 2020-05-11 18:39:15.173 HD Request # 131 \| Received 229 records from 2020-05-11 18:38:20.000 to 2020-05-11 18:39:11.000 (51.0 seconds) and wrote 223 records for F.US.EPM20 \| 2020-05-11 18:39:15.174 Added 2 Time and Sales records to Intraday data file for F.US.EPM20 after download. \| 2020-05-11 18:39:15.180 HD Request # 131 \| Completion time: 2s \| 2020-05-11 18:39:15.185 HD Request # 131 \| Intraday data download complete for F.US.EPM20. Unique request ID: 131 \| 2020-05-11 18:39:15.185 Removing historical data download ID 131. \| 2020-05-11 18:39:15.185 Real-time Intraday chart data file updates started for F.US.EPM20 \| 2020-05-11 18:39:15.185 Intraday chart data file opened for F.US.EPM20 \| 2020-05-11 18:39:15.185 HD Request # 131 \| Enabling Intraday chart updating for symbol. \| 2020-05-11 18:39:15.185 Triggering next historical data download in queue. \| 2020-05-11 18:39:15.185 HD Request # 132 \| Downloading Intraday chart data for F.US.M6AM20 to the file F.US.M6AM20.scid. Service: cme \| 2020-05-11 18:39:15.185 HD Request # 132 \| Download start date-time: 2020-05-11 18:37:51.000 \| 2020-05-11 18:39:15.186 HD Request # 132 \| Using server: ds21.sierracharts.com port 10150 \| 2020-05-11 18:39:15.186 Socket (4) \| Creating socket. \| 2020-05-11 18:39:15.186 Socket (4) \| Connecting to IP: 216.1.90.129. \| 2020-05-11 18:39:15.186 Socket (1) \| Socket gracefully closed by remote side. \| 2020-05-11 18:39:15.371 Socket (1) \| Closed. \| 2020-05-11 18:39:15.371 HD Request # 132 \| Setting DTC encoding to Binary VLS \| 2020-05-11 18:39:15.547 HD Request # 132 \| Sending historical data logon request message. \| 2020-05-11 18:39:15.547 HD Request # 132 \| Requesting Intraday data. Start date-time: 2020-05-11 18:37:51. Record interval: 0. Symbol: M6AM20 \| 2020-05-11 18:39:15.725 HD Request # 132 \| Decompressing data. \| 2020-05-11 18:39:15.900 HD Request # 132 \| Receiving Intraday data for F.US.M6AM20 starting at 2020-05-11 18:37:51 \| 2020-05-11 18:39:15.901 Socket (4) \| CloseSocket call. \| 2020-05-11 18:39:15.901 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-05-11 18:39:15.901 Historical data download thread signaled to stop. \| 2020-05-11 18:39:15.901 HD Request # 132 \| Timestamp of first Intraday data file record written: 2020-05-11 18:38:42 \| 2020-05-11 18:39:15.901 HD Request # 132 \| Received 2 records from 2020-05-11 18:37:51.000 to 2020-05-11 18:38:42.000 (51.0 seconds) and wrote 1 record for F.US.M6AM20 \| 2020-05-11 18:39:15.902 HD Request # 132 \| Completion time: 0s \| 2020-05-11 18:39:15.908 HD Request # 132 \| Intraday data download complete for F.US.M6AM20. Unique request ID: 132 \| 2020-05-11 18:39:15.908 Removing historical data download ID 132. \| 2020-05-11 18:39:15.908 Real-time Intraday chart data file updates started for F.US.M6AM20 \| 2020-05-11 18:39:15.908 Intraday chart data file opened for F.US.M6AM20 \| 2020-05-11 18:39:15.908 HD Request # 132 \| Enabling Intraday chart updating for symbol. \| 2020-05-11 18:39:15.908 Triggering next historical data download in queue. \| 2020-05-11 18:39:15.908 Socket (4) \| Socket gracefully closed by remote side. \| 2020-05-11 18:39:16.081 Socket (4) \| Closed. \| 2020-05-11 18:39:16.081 F.US.EPM20[M] Point & Figure 1-12 #3 \| Study: MasterLevels \| Making HTTP request. \| 2020-05-11 18:39:16.222 F.US.EPM20[M] Point & Figure 1-12 #3 \| Study: StalkZones \| Making HTTP request. \| 2020-05-11 18:39:16.325 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM20.scid. Thread ID: 4912 \| 2020-05-11 18:39:17.094 Date Time Of Last Edit: 2020-05-11 23:50:25

[2020-05-12 00:04:00] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In this case you have lost the connection to the Denali Exchange Data Feed: SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2020-05-11 18:39:09.594 There must be some problem with your Internet connection. There is little other explanation for this. We know there is no trouble at all with connectivity from New Zealand since this is one of the locations we monitor from. Connectivity is stable for days at a time without loss connections. Are you using a wireless connection? You need to have your ISP examine your connection thoroughly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-12 00:05:20

[2020-05-12 00:27:32] #19 [Go To First Post]
MitchandSoph - Posts: 33
Hmm... Not wireless, am plugged directly into the router. Also, there is no disruption to the price feed/connection via the tradovate platform... it flows seamlessly while SC does its constant disconnecting thing. I'm baffled.

[2020-05-12 05:15:40] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Well it is quite clear to us there is some problem with connectivity you are having on your side somewhere or with your ISP. We cannot speak about that other program. You should not have any trouble at all receiving this data feed and maintaining the connection. For there to be a problem with the data feed not being received for a whole 40 seconds, at 6:40 PM US Central Time shows something is wrong on your side: SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2020-05-11 18:39:09.594 That is an overwhelming indication you have a network connectivity issue on your side somewhere. Which can also include your ISP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-12 05:17:49

[2020-05-12 05:32:20] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In addition to the above, the only other thing that comes to mind but should not lead to the following message, is Sierra Chart in an inoperable frozen state for 40 or more seconds at a time? But that will not lead to this problem due to the fact the data feed processing is on another thread. SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2020-05-11 18:39:09.594 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-12 05:54:51] #22 [Go To First Post]
MitchandSoph - Posts: 33
Ok no worries, thanks for your help, much appreciated. I will look into the connectivity side more thoroughly on my end. Cheers, Mitch

[2020-05-14 20:44:11] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have prepared this additional information which may be helpful: Data/Trading Service Connection and Symbol Issues: Lost Connections to Server And also you may notice less of a problem with CQG as compared to the Denali Exchange Data Feed because of the fact that we made changes to be much more tolerant of connectivity problems with CQG as compared to our own feeds, since CQG connectivity problems occur so often for users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-14 20:44:32

[2020-05-15 02:42:23] #24 [Go To First Post]
MitchandSoph - Posts: 33
Thanks guys much appreciated! Sorry to be a pain, but while I am still in the trial period for the Denali feed can we please end it and revert to the CQG feed? Now that we know it isn't the feed it doesn't make sense to keep going with this at this stage. Thanks again for your service. Cheers, Mitch

[2020-05-15 03:19:25] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Connections section here explains how to disable the use of the Denali feed: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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