Support Board
Date/Time: Tue, 26 Nov 2024 06:35:05 +0000
issue ticksYM 1 min chart
View Count: 1397
| [2014-01-15 18:59:34] |
| Buddy - Posts: 12 |
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I use SC version 1076 and TWS Build 943 Dec 17 2013 Since a few weeks ticks YM TICK-NYSE-I-NYSE on 12tick and 1 min chart are not shown correctly. All ticks are higher than zero, so above 0 and consequently ticks cannot be used any more. Please provide a solution, thank you Ton van Wunnik email: tonyvw@ziggo.nl |
| [2014-01-15 23:59:23] |
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We are going to be checking on this today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-16 00:05:29] |
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We are not sure how this was handled before. But what we are seeing is that error filtering if enabled through Global Settings >> Error Filter Settings, is being applied to the TICK index symbols and it should not. We are going to prevent the filtering from occurring. This could be the problem. What is a problem you are having with YM? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-16 15:46:05] |
| Buddy - Posts: 12 |
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Andswering your question: I do not have problems with charts of the YM itself but only with the tick charts symbol TICK-NYSY-I-NYSE. In the chart the value remains above zero (0) |
| [2014-01-16 17:15:16] |
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Update to Sierra Chart version 1078 by selecting Help >> Download Prerelease. Also we recommend using the Sierra Chart market statistics instead. These are more reliable. Refer to: http://www.sierrachart.com/index.php?l=doc/helpdetails66.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-17 21:03:20] |
| Buddy - Posts: 12 |
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Sierra Chart version 1078 downloaded and installed thursday 1/16 but unfortunately problem not solved
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| [2014-01-17 22:04:14] |
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Use the Sierra Chart market statistics. You can find them under File >> Find Symbol>> Market Stats. We are not going to commit more time to Interactive Brokers market statistics. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-18 19:54:29] |
| Buddy - Posts: 12 |
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I am very sorry to hear that, I am using Sierra Charts for years now and those tick charts also quite some time, at least a year. As I use them in a way I worked on for months I don't have the time and the intention to do that again on Sierra Charts statistics provided it is possible to do that. I looked at it and it seems to difficult for me due to language stuff, I am a Dutchman. Are you maybe suggesting I should ask Interactive Brokers to look into it? Suppose their statistics did not change at the issue of the latest review of TWS I am using. Statistics are simply data and when the chart changes in a new release the cause is probably to find there. |
| [2014-01-22 10:34:09] |
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Yes, please ask Interactive Brokers about this. Did this problem start happening when you updated Sierra Chart or when you updated TWS? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-22 15:38:42] |
| Buddy - Posts: 12 |
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I will ask IB about this problem too. When I installed the latest version of Sierra Chart a few weeks ago I saw a message that SC only worked using a certain issue of TWS and to be sure I installed the latest version of TWS too. So I can't answer your question although its a good one, sorry. |
| [2014-04-09 14:45:55] |
| Buddy - Posts: 12 |
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I tried again to find a solution myself and opened a new intradaychart using file/find symbol/Market Stats and it worked except for the fact that in the new chart the old contract expired in March shows up. How can I roll over a $tick chart? Maybe than the problem has been solved.Sorry for latew answer. Thank you |
| [2014-04-09 16:49:05] |
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We have been told that the latest version of IB Trader Workstation resolves this issue. Open a chart for TICK-NYSE-I-NYSE, it should work properly as long as you have the latest version of TWS. It also sounds as though there might be a problem with the Sierra Chart symbol settings, perform a Full Reset of them following the instructions here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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