Home >> Support Board

Support Board

Date/Time: Wed, 05 Feb 2025 23:08:28 +0000

How to Post a Message for Support

Denali feed disconnected 10:06 CT

View Count: 747

[2020-03-30 15:19:35] #1 [Go To First Post]
nosast - Posts: 312
Out of the sudden Denali didn't send new quotes. Rithmic and Zoom share was fine, so no Internet issue. Happend 10:06 Central time until 10:12 I am connected to London Gateway which should had made a failover. So I suppose this was a general issue? -- LOG: Using SC exchange feed2. Symbol: ES?##_FUT_CME \| 2020-03-30 08:44:39.602 ESM20_FUT_CME [C][M] 2 Min #4 \| Reloading chart. \| 2020-03-30 08:44:39.603 SC Data - All Services \| Real-time data for symbol GCM20_FUT_COMEX is currently unavailable. \| 2020-03-30 10:06:17.887 SC Data - All Services \| Real-time data for symbol YMM20_FUT_CBOT is currently unavailable. \| 2020-03-30 10:06:17.887 SC Data - All Services \| Real-time data for symbol ZBM20_FUT_CBOT is currently unavailable. \| 2020-03-30 10:06:17.887 SC Data - All Services \| Real-time data for symbol ZNM20_FUT_CBOT is currently unavailable. \| 2020-03-30 10:06:17.887 SC Data - All Services \| Received security definition for symbol ZNM20_FUT_CBOT \| 2020-03-30 10:06:22.972 SC Data - All Services \| Real-time data for symbol ZNM20_FUT_CBOT has been restored. \| 2020-03-30 10:06:22.972 SC Data - All Services \| Received security definition for symbol ZBM20_FUT_CBOT \| 2020-03-30 10:06:23.034 SC Data - All Services \| Real-time data for symbol ZBM20_FUT_CBOT has been restored. \| 2020-03-30 10:06:23.034 SC Data - All Services \| Received security definition for symbol YMM20_FUT_CBOT \| 2020-03-30 10:06:23.034 SC Data - All Services \| Real-time data for symbol YMM20_FUT_CBOT has been restored. \| 2020-03-30 10:06:23.034 SC Data - All Services \| Received security definition for symbol GCM20_FUT_COMEX \| 2020-03-30 10:06:44.009 SC Data - All Services \| Real-time data for symbol GCM20_FUT_COMEX has been restored. \| 2020-03-30 10:06:44.009 SC Data - All Services \| Real-time data for symbol GCM20_FUT_COMEX is currently unavailable. \| 2020-03-30 10:12:11.185 SC Data - All Services \| Real-time data for symbol ESM20_FUT_CME is currently unavailable. \| 2020-03-30 10:12:22.503 SC Data - All Services \| Real-time data for symbol 6EM20_FUT_CME is currently unavailable. \| 2020-03-30 10:12:22.503 SC Data - All Services \| Real-time data for symbol RTYM20_FUT_CME is currently unavailable. \| 2020-03-30 10:12:22.503 SC Data - All Services \| Real-time data for symbol NQM20_FUT_CME is currently unavailable. \| 2020-03-30 10:12:22.503 SC Data - All Services \| Received security definition for symbol GCM20_FUT_COMEX \| 2020-03-30 10:12:38.764 SC Data - All Services \| Real-time data for symbol GCM20_FUT_COMEX has been restored. \| 2020-03-30 10:12:38.764 SC Data - All Services \| Received security definition for symbol NQM20_FUT_CME \| 2020-03-30 10:12:49.133 SC Data - All Services \| Real-time data for symbol NQM20_FUT_CME has been restored. \| 2020-03-30 10:12:49.133 Using SC exchange feed2. Symbol: NQ?##_FUT_CME \| 2020-03-30 10:12:49.133

[2020-03-30 15:41:11] #2 [Go To First Post]
nosast - Posts: 312
again... -- -- LOG: Loading market depth data. \| 2020-03-30 10:36:38.047 Loaded depth data records for ESM20_FUT_CME 2020-03-30 from 2020-03-30 08:18:44 to 2020-03-30 10:36:22. \| 2020-03-30 10:36:38.635 ESM20_FUT_CME [CB][M] 25 Trades #5 \| StartDateTimeForLoadingOrderFills: 2020-03-28 10:36:23 \| 2020-03-30 10:36:38.637 Using SC exchange feed2. Symbol: ES?##_FUT_CME \| 2020-03-30 10:36:41.688 ESM20_FUT_CME [CB][M] 20 Trades #5 \| Reloading chart. \| 2020-03-30 10:36:41.688 Loading market depth data. \| 2020-03-30 10:36:41.933 Loaded depth data records for ESM20_FUT_CME 2020-03-30 from 2020-03-30 08:18:44 to 2020-03-30 10:36:22. \| 2020-03-30 10:36:42.481 ESM20_FUT_CME [CB][M] 20 Trades #5 \| StartDateTimeForLoadingOrderFills: 2020-03-28 10:36:23 \| 2020-03-30 10:36:42.489 SC Data - All Services \| Real-time data for symbol ESM20_FUT_CME is currently unavailable. \| 2020-03-30 10:36:42.928 SC Data - All Services \| Real-time data for symbol 6EM20_FUT_CME is currently unavailable. \| 2020-03-30 10:36:42.928 SC Data - All Services \| Real-time data for symbol RTYM20_FUT_CME is currently unavailable. \| 2020-03-30 10:36:42.928 SC Data - All Services \| Real-time data for symbol NQM20_FUT_CME is currently unavailable. \| 2020-03-30 10:36:42.928 SC Data - All Services \| Real-time data for symbol GCM20_FUT_COMEX is currently unavailable. \| 2020-03-30 10:36:42.928 Using SC exchange feed2. Symbol: ES?##_FUT_CME \| 2020-03-30 10:36:49.164 ESM20_FUT_CME [CB][M] 25 Trades #5 \| Reloading chart. \| 2020-03-30 10:36:49.164 Loading market depth data. \| 2020-03-30 10:36:49.404

[2020-03-30 17:00:28] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Well clearly we can see that the connection between the London relay and the primary server was lost momentarily. We will examine this later today. I am connected to London Gateway which should had made a failover. There would be no failover in this case on the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-30 17:02:42] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes there was definitely a loss of connectivity to the primary server: 2020-03-30 15:12:25 \| comex_exchange.data: Connection to the relay server timed out. Time is UTC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-30 19:43:15] #5 [Go To First Post]
nosast - Posts: 312
So the server in LON lost connection while Aurora was still up and running? I set LON as the primary server and so Aurora should be the backup-server. You said that there is no failover but what is used as secondary when LON is set to primary? Going forward, could you implement a working failover if LON gets disconnected and could not be reconnected in the next attempt? Sure - I can go to settings and change the primary server and manually try to re-connect. It would be much nice if this could be done by Sierra chart automatically.

[2020-03-31 05:00:18] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
All servers were up and running. There was a loss of Internet connectivity between the London data center and the Chicago Equinix data center. If we continue to see this, we would have to go to a different data center. Also the particular type of condition that developed is not something that would normally mean that there should be a failover. Going forward, could you implement a working failover if LON gets disconnected and could not be reconnected in the next attempt? This is already the case, but there was not a connection issue from your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-31 05:01:11

To post a message in this thread, you need to log in with your Sierra Chart account: