Support Board
Date/Time: Wed, 05 Feb 2025 09:47:55 +0000
sirra charts really slow
View Count: 1143
| [2020-02-24 20:25:23] |
| User384999 - Posts: 28 |
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sirra charts really slow is there a problem with the service
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| [2020-02-24 20:45:14] |
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We can deduce that you are making reference to not receiving real-time data? Or can you provide more information about what you mean by "really slow"?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-24 20:53:03] |
| User384999 - Posts: 28 |
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I never had a problem before. my data is set to sierra charts all data is this not correct basically when I click on anything I am getting an hour glass |
| [2020-02-24 21:32:41] |
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In this case refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often The first things we recommend you do is to run Sierra Chart in Safe Mode and do not open an existing Chartbook and start by creating new charts. This will immediately resolve the issue and give you time to work out what the issue with your existing Chartbook is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-24 22:18:03
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| [2020-02-27 13:07:05] |
| User646026 - Posts: 14 |
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Hi SC, I've noticed and am wondering if anyone else has questioned the amount of time its taking to "reset" their Sim accounts. Since updating to 2054 the amount of time to reset has gone up to 5 minutes. It doesn't seem to matter the period of time or amount of contracts traded.. Any idea why I've run into this? I did also just switch to an AMP supplied Sierra Chart #5 version. cheers, |
| [2020-02-27 18:32:13] |
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We assume you are referring to an operation being performed on the trade activity log data. You need to convert the trade activity format as explained in the notes for 2050 here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2050 And then go into the /TradeActivityLogs subfolder and delete any unnecessary trade activity files for accounts and dates you no longer need. You need to do this when Sierra Chart is not running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-27 18:32:54
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| [2020-02-27 20:23:19] |
| User646026 - Posts: 14 |
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Ok.. well that didn't work as expected. I did disconnect and did the two processes (SC was not running) and it never came back up to let me reconnect. Exiting and restarting won't even repopulate the charts. Any suggestions...Thanks for your help I kept at this-and after a reboot I got an error message from some custom indicator software I use that said my licence had expired. (turns out I had renewed it but didn't get it reinstalled properly - had it for a year and that was a first...). luck would have it that this happened when you were helping me fix a slow unset process. It's fixed so we move forward. Thanks - Date Time Of Last Edit: 2020-02-28 03:05:33
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| [2020-02-28 12:41:20] |
| User646026 - Posts: 14 |
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Hi SC, I'm afraid I need to revisit this... After getting the platform up again and ensuring that indeed the data files were converted and other files were deleted (after I shut down Sierra Charts - this time), I found that doing an unset on the trade activity data is still taking upwards of five minutes to be accomplished with Sierra Charts returning to live data. The other frustrating thing is that to bring up the platform after a full stop took over 15 closer to 20 minutes. The only other thing I've changed other than updating is to try to run a spreadsheet study. I was able to accomplish same, but it isn't a keeper and I've gone in and "cut" the formulas from the 4 columns in the spreadsheet (hoping to save resources) - to no avail. So I'm at a loss to explain the difference in unset times. It very well could be I didn't go about deleting the spreadsheet strat correctly... please advise. This is taking an hour out of days that are very rare.. |
| [2020-02-28 17:44:00] |
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, I found that doing an unset on the trade activity data is still taking upwards of five minutes What exactly did you do? And the trade activity log does not interrupt the main thread of Sierra Chart. All of the processing is on a background thread. So the main thread will never be blocked. Something is wrong in your case.We need to set up a time to do a remote assistance session with you to see what is happening. For now we want you to run Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Enter your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-28 17:57:20
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| [2020-02-28 17:53:43] |
| User646026 - Posts: 14 |
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"Safe" mode will be hugely counterproductive, as my main charts and all of my decision points are made using custom software. It runs fine until I need to restart or unset the trade activity log. I look forward to your remote help. I have updated my information for you.. Cheers, |
| [2020-02-28 17:58:23] |
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However, for diagnostic purposes we need you to run Sierra Chart in safe mode at least for a period of time so we can see if the problem is resolved. If it is, then this is something you need to contact the developer of those custom studies about. In almost all cases issues like these are going to be caused by custom studies. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-28 18:18:57] |
| User646026 - Posts: 14 |
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Ok, I've restarted the platform in "safe" mode exactly as per the instructions... Initiated opening the chart book at 11:05 my time...and the charts are running in about 10 minutes.. (11:15). regards, There are a number of "tagged for full recalculation" and "out of bounds array" messages in the log - but I would think that's because the custom studies didn't start in safe mode... Date Time Of Last Edit: 2020-02-28 18:27:39
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| [2020-02-28 18:32:48] |
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Regarding the out of bounds array errors, it could be because of that and when we get that Chartbook from you when we do a remote assistance session we can resolve those.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-28 19:07:53] |
| User646026 - Posts: 14 |
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I went ahead and added Sierra Charts 64_.exe to my windows defender exclusions and restarted, thinking maybe its a firewall issue.. but it appears it isn't as it took 15 minutes again... I DO have a one second and 5 second chart that are relatively new... maybe changing all my charts to loading say 2 days of data instead of 5 would be helpful?? I have saved the message log from the reconnect time this time.. would you like to review it? I saved it as a notepad file.. I could email it to you. Ok.. I've shut down and restarted in safe mode with my "second" charts and all charts loading 2 days of data.. We'll see if that helps.. 13:21 - charts running at 13:28.. so that's quite an improvement. Still not that great for "safe" mode tho' message log attached 13:55 Date Time Of Last Edit: 2020-02-28 19:56:26
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 SCmessagelog20.02.28.txt - Attached On 2020-02-28 19:55:42 UTC - Size: 18.57 KB - 372 views Attachment Deleted. |
| [2020-03-01 20:48:58] |
| User646026 - Posts: 14 |
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Attaching the message log generated while logging on 03-01.. It looks like Rithmic is logging off because it isn't getting communication from SC...
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| Sunday logon03.01.2020.txt - Attached On 2020-03-01 20:48:25 UTC - Size: 25.51 KB - 431 views |
| [2020-03-01 23:55:44] |
| Sierra_Chart Engineering - Posts: 18279 |
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Regarding technical support for using Rithmic, we do not provide support for that any longer. It has been discontinued. You will need to change to this service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-03 06:05:59] |
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We would like to do a call with you Wednesday afternoon if that would work. We apologize for the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-03 13:54:38] |
| User646026 - Posts: 14 |
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Hi SC, Yes that would be fine - I have been able to change my charts to the "Denali" equivalents for the symbols I follow. The resulting change has started the "real time" data. Seems to be working fine.. Cheers, |
| [2020-03-04 22:58:13] |
| User646026 - Posts: 14 |
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do you know when you would call? regards, |
| [2020-03-05 01:15:17] |
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We are calling now and we apologize for the delay. We are extremely busy.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 01:50:48] |
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User called and issue resolved. It was primarily due to Volume Weighted Average Price-Rolling on a chart with a lot of chart bars. The calculation time was about 21 seconds. We reduced the number of days to calculate to 2 and then removed the study after that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 01:50:54
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