Support Board
Date/Time: Wed, 05 Feb 2025 04:49:32 +0000
Issues with CQG WebAPI [trading] at Data/Trade Service settings
View Count: 828
| [2020-02-24 15:39:30] |
| User224810 - Posts: 3 |
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Hi, I have been to the board and I find I have the same issue with this thread Waiting to download historical data I spend a lot of time (20 minutes) 'Waiting to Download Historical Data'. I have uninstalled and reinstalled the latest version of Sierra Chart. and the same issue occurs. Please advise |
| [2020-02-24 15:52:58] |
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We want you to disconnect from the data feed with File >> Disconnect and then follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 2 minutes, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-24 15:53:13
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| [2020-02-24 16:08:22] |
| User224810 - Posts: 3 |
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Software version: 2054 64-bit | 2020-02-24 11:02:37.263 Enabled for: Advanced Features 2. | 2020-02-24 11:02:37.263 Enabled for: Sierra Chart Historical Data Service. | 2020-02-24 11:02:37.263 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-02-24 11:02:37.263 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-02-24 11:02:37.263 Enabled for exchange2: CME (Trading Account Required) | 2020-02-24 11:02:37.263 Enabled for exchange2: CBOT (Trading Account Required) | 2020-02-24 11:02:37.263 Enabled for exchange2: COMEX (Trading Account Required) | 2020-02-24 11:02:37.263 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-02-24 11:02:37.263 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-24 11:02:37.263 Current selected Data/Trading service: CQG WebAPI | 2020-02-24 11:02:37.263 Custom symbol settings values: enabled | 2020-02-24 11:02:37.263 Chart Update Interval: 500 | 2020-02-24 11:02:37.263 Intraday Data Storage Time Unit: 0 | 2020-02-24 11:02:37.263 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-24 11:02:37.263 2020-02-25 00:02:37 Local computer time | 2020-02-24 11:02:37.263 2020-02-24 16:02:37 Local computer time in UTC | 2020-02-24 11:02:37.263 2020-02-24 11:02:37 Local computer time in SC Time Zone | 2020-02-24 11:02:37.263 2020-02-24 11:09:07 Server time in UTC | 2020-02-24 11:02:37.263 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-02-24 11:02:37.263 Program path: C:\SierraChart\ | 2020-02-24 11:02:37.263 Data Files path: C:\SierraChart\Data\ | 2020-02-24 11:02:37.263 OS Version Number: 10.0 | 2020-02-24 11:02:37.264 Locale Setting: C | 2020-02-24 11:02:37.264 CQG WebAPI | Connecting to server api.cqg.com | 2020-02-24 11:03:00.386 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-02-24 11:03:00.386 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-02-24 11:03:00.392 CQG WebSocket socket (1) | Connecting to IP: 118.201.11.218. | 2020-02-24 11:03:00.392 CQG WebSocket | Opening WebSocket. | 2020-02-24 11:03:03.579 CQG WebSocket | Sending WebSocket handshake. | 2020-02-24 11:03:03.579 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-02-24 11:03:04.326 CQG WebSocket | Server header | Connection: upgrade | 2020-02-24 11:03:04.326 CQG WebSocket | Server header | Sec-WebSocket-Accept: P0jdVTG209y9i78mIWrbCzIDqew= | 2020-02-24 11:03:04.326 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-02-24 11:03:04.326 CQG WebSocket | Server header | Upgrade: websocket | 2020-02-24 11:03:04.326 CQG WebSocket | Server header | | 2020-02-24 11:03:04.326 CQG WebSocket | Web socket state is now open. | 2020-02-24 11:03:04.326 CQG WebAPI | WebSocket connected. | 2020-02-24 11:03:04.326 CQG WebAPI | Sending market data logon message. | 2020-02-24 11:03:04.326 CQG WebAPI | Base Time: 2020-02-16T18:04:18. 2020-02-16 18:04:18 | 2020-02-24 11:03:04.846 CQG WebAPI | Logon successful. Session Token = 6t5cZPdtaaDbsaLiiMKMbEKsYGSMnZyHsg0kiBezmtwhqfoerK1936HO+3wT3jNpdD/rcVXOXka | 2020-02-24 11:03:04.846 CQG WebAPI | Connected to data and trading server. | 2020-02-24 11:03:04.846 Triggering next historical data download in queue. | 2020-02-24 11:03:04.847 Triggering next historical data download in queue. | 2020-02-24 11:03:04.847 Triggering next historical data download in queue. | 2020-02-24 11:03:04.847 Triggering next historical data download in queue. | 2020-02-24 11:03:04.847 CQG WebAPI | Sending Trade Accounts request message. | 2020-02-24 11:03:04.847 CQG WebAPI | Brokerage name: AMP. Account Name: 124858 | 2020-02-24 11:03:05.081 CQG WebAPI | Sending collateral subscribe request. | 2020-02-24 11:03:05.081 CQG WebAPI | Sending positions subscribe request. RequestID: 79363 | 2020-02-24 11:03:09.842 CQG WebAPI | Sending orders subscribe request. RequestID=79364 | 2020-02-24 11:03:09.843 |
| [2020-02-24 19:12:34] |
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We also need you to open a chart first before you follow the procedure given in post #2. We do not have the information we need from the Message Log you gave.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-24 19:12:53
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| [2020-02-25 08:54:47] |
| User224810 - Posts: 3 |
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Hi, seems its alright for now (less than 2 minutes). will revert back if the problem arise again. thanks.
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| [2020-02-25 09:08:10] |
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Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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