Support Board
Date/Time: Mon, 25 Nov 2024 12:54:15 +0000
Order and positions / trade activity log
View Count: 4591
| [2014-01-03 21:16:11] |
| arrow - Posts: 52 |
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I am not getting any profit and loss data on either of these windows. I can see the fill orders and net positions only. Trade activity shows my fill orders but all other tabs have no data. |
| [2014-01-04 05:30:13] |
| arrow - Posts: 52 |
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I was using zenfire which worked for all this data. Since the switch to CTS there are no updates. Received my daily account statement and still no update on SC. It did put an update in my current balance available for new positions. However it appears to be the amount of my margin requirements. This number does not match my statement. Cash balance is also incorrect. |
| [2014-01-05 09:23:25] |
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You must have some incorrect setting on the Trade Activity Log. Follow the documentation here: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeStatisticsTab Also, if you see order fills on the Trade Activity tab of the Trade Activity Log, then the other tabs are definitely going to be showing data in relation to those fills. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-05 09:25:01] |
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. Specifically what updates are you looking for?Since the switch to CTS there are no updates. . However it appears to be the amount of my margin requirements. This number does not match my statement. Cash balance is also incorrect. We will check the balance fields and make sure we are using the proper fields from the CTS T4 system. It is possible there is a mistake with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-05 19:56:27] |
| arrow - Posts: 52 |
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Specifically what updates are you looking for?
I thought maybe after I got my account statement this might update with current info is all.The only info I am getting are my current positions and working orders. The cash balance is not reflective of my open equity. Pretty sure it was with zenfire. As I said before the current balance available for trades is displaying my current margin requirements. It shows my current positions and avg fills in the order and position window. All the P/L data fields are empty in both the activity log and orders and positions window. In the activity log, trade statistics, trades, and period trade stats are all empty. The only way for me to see actual trades in the activity log is to look at all activity. I cant see my fills when I set it to the individual market. I did not change any setting from zenfire to CTS. I looked over the settings and don't see anything set wrong. |
| [2014-01-07 01:39:51] |
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We have looked into the CTS T4 Account Balance data and we have updated our documentation as to the meaning of the fields that we provide: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#AccountBalance We will inform CTS as to the discrepancy you are indicating. The issue must be on their side. If you are making reference to the Trade Stats for Charts tab, then you need to read about this here to get an understanding of how it works: http://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#ChartTradeStatsTab If you do not see any data on the Trade Statistics tab of the Trade Activity Log, please post an image of the first tab so we can have a look. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-07 01:40:34
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| [2014-01-08 17:15:54] |
| arrow - Posts: 52 |
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We will inform CTS as to the discrepancy you are indicating. The issue must be on their side.
Closed out of all trades and "balance for new positions" went to $0. Issue on their side I suppose.A closed trade now shows open and trading on the "trade stats for charts". While my net positions are 0. I'll delete this data and see what future trades do. I had reliability issues with this data on zenfire as well. Sometimes a trade would open and close properly other times it would open but never close. I'll stick to my trusted Excel I guess. If you do not see any data on the Trade Statistics tab of the Trade Activity Log, please post an image of the first tab so we can have a look.
Not exactly sure what image you want me to post here. The first tab "trade activity" shows all my orders. I don't know that I want to put that on a public forum sorry.
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| [2014-01-08 19:51:06] |
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You are able to privately attach images, so only we can see them. You just need to select the "Make Private" option when attaching a file. Or you can send it to support AT Sierra Chart.com. We just want to see the entire Trade Activity Log window with the first tab selected so we can idea of the settings you have at the top. Later this week we will be releasing support for Sierra Chart to automatically insert missing order fills from CTS T4. Although this will only be for the current day since that is all the system holds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-08 19:52:36
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| [2014-01-09 04:00:42] |
| arrow - Posts: 52 |
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screenshot
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Private File Attachment Deleted. |
| [2014-01-09 10:20:28] |
| ganz - Posts: 1048 |
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SC Support for the record: Closed out of all trades and "balance for new positions" went to $0
v1076 the issue is still there |
| [2014-01-12 10:05:48] |
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Post #9 response: The settings look correct at the top of the Trade Activity Log. If you are entering non-simulated orders from Sierra Chart and the Trade Activity tab does not show any of the order activity with those settings you have set, then something is not right. In this case please send us your TradeActivityLog.DAT file to support_AT_Sierra Chart.com. This file is located in the main Sierra Chart installation folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-12 10:08:29] |
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We have looked into Current Balance Available For New Positions field when using CTS T4. What we have found out, is that the meaning of the FIX field we are using is different based upon the report it comes with . The documentation did not explain this. Anyway, without going into a lot of details, the data you are looking for, is not easily obtained. And we have removed support for it when using CTS T4, so it is not misleading.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-12 10:08:59
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| [2014-01-12 10:49:40] |
| ganz - Posts: 1048 |
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SC Support we have removed support for it when using CTS T4
so do you just rename the column ? I mean pls don't remove that info at all. Thank you. Date Time Of Last Edit: 2014-01-12 10:53:57
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| [2014-01-15 09:14:29] |
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No, we just do not set Available Funds For New Positions when using CTS T4. What that field was actually showing for CTS T4 was the required margin amount. We can add another field for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-18 04:17:17
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| [2014-01-15 09:27:16] |
| ganz - Posts: 1048 |
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SC Support. Yes, please add the field. TY. |
| [2014-01-18 04:16:48] |
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This has been added.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-20 05:08:08] |
| arrow - Posts: 52 |
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Is there a way to have SC update the orders and P/L if you have an order fill while the PC or SC is off? This seems to be why I'm not getting updates. It will be correct under the positions tab but will not update any P/L such as "trade stats for charts" tab. |
| [2014-01-20 05:20:26] |
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What actually you are referring to is having Sierra Chart download and insert order fills into the Trade Activity Log that occurred when you are not connected. The capability exists with CTS T4, but it has been disabled because we were working out some technical issues with the FIX connection. We will go ahead and reenable it in the next release because we no longer see issues with handling this. However, the server only holds one day of order fills and it clears at the end of the day. So you need to always make certain you connect to the trading server before the end of the trading day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-20 05:55:09] |
| arrow - Posts: 52 |
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I see. Thank you I'll wait for the next update. |
| [2014-01-23 01:35:55] |
| ganz - Posts: 1048 |
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Hello SC Support What that field was actually showing for CTS T4 was the required margin amount. We can add another field for that.
1. The new field was not reflecting when a limit order was placed. The field still shows zero. 2. The field Cash Balance (tag 921 StartCash: Account Balance) is the total cash when a session has started. Daily P/L is not affecting on this tag. http://www.ctsfutures.com/wiki/T4%20API%20FIX.Collateral%20Report.ashx so I'm looking for the Equity cash equivalent in order to get the proper info using SC. the suggestion is let's try to add : - tag 900 TotalNetValue or - tag 899 MarginExcess: Account_List Report: Total amount of cash that is available for the account to trade with. Thank you. |
| [2014-01-23 02:07:17] |
| ganz - Posts: 1048 |
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SC Support. You have the non-API policy. OK. But I don't understand why the Account/Equity Info is so scanty when the FIX API provides a lot? These days I'm able to see when traders are trying SC to trade and after that they are unable to see the result - the Balance stays the same. The feedback is very simple - what's ???? Traders are coming back to NT. It's just FYI. With best regards. Date Time Of Last Edit: 2014-01-23 02:43:12
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| [2014-01-23 23:40:05] |
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We are working through all of this. We can see that the Margin Requirement was not being displayed properly on the Balance tab. This is fixed. The other part of the problem is that some of these fields from CTS do not automatically update and have to be manually requested. This is not clear that we have to do this. And also the balance data is provided among various reports. And a particular a trade account balance related field can have a different meaning depending upon which report it is in. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-24 09:28:37] |
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We are putting out 1083 in about 10 minutes. Please test. We have done all we can now with CTS balance related data. We have included all of their fields.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-24 09:42:35] |
| ganz - Posts: 1048 |
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SC Support Yes. Sure. We will test it today and during the next week. Thank you. |
| [2014-01-24 10:07:38] |
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The new version is out. Unless we have made some mistake, we really do not see what more we can ddo with CTS Account Balance data. Any further changes really would have to be implemented by CTS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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