Support Board
Date/Time: Thu, 23 Jan 2025 18:12:34 +0000
rollover to next month HK MHI with connection to IB
View Count: 1125
| [2018-11-29 01:28:09] |
| johnnykf88 - Posts: 17 |
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hi support team, i'm used to use your SC data with IB connection, so it requires your mapping. Just found that i can't connect to MHI-201812-HKFE (Dec-2018 of HangSeng index futures mini). Could you help to check if there is issue with it? Thanks, JKF |
| [2018-11-29 01:38:52] |
| johnnykf88 - Posts: 17 |
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HSI-201812-HKFE data is ok. It seems that only MHI-201812-HKFE got the problem, nothing to be downloaded, so the screen is blank. Please kindly help to resolve this. Thanks. |
| [2018-11-29 03:33:08] |
| User19165 - Posts: 346 |
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Yes, something weird with MHI-201812-HKFE , same problem here. The DOM goes blank. Edit: I should add this is with the SC data feed using IB symbology. Date Time Of Last Edit: 2018-11-29 07:14:57
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| [2018-11-29 07:29:08] |
| johnnykf88 - Posts: 17 |
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hi Support team, just tried again. it seems to me that even setting to use "SC Data - All Service", there is nothing to be given from "HKZ18" (hsi mini), but ok with "HSI18". However i don't trade HSI. So probably it's not only the symbol mapping issue to IB symbol, it could be the source feed issue. In a nutshell, what I need now is setting Data/Trade Service to "Interactive Brokers" and "allow support for Sierra Chart data feed", so i may see & trade the symbol "MHI-201812-HKFE". It is currently not available and said "Download Failed" then blank. So Please kindly help to check and fix. Thanks for your attention. JKF |
| [2018-11-29 07:40:14] |
| User19165 - Posts: 346 |
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Same problem here, it is something specific to SC data. Loading data fine if you use IB as your data source. Also possibly related, I have been getting rare disconnects from SC Data servers today. |
| [2018-11-29 08:24:19] |
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We have contacted our data provider Barchart about MHI-201812-HKFE. We do see the problem. There is an issue with symbol mapping on their side. We were not aware of this until now. We do apologize for the issue. Also possibly related, I have been getting rare disconnects from SC Data servers today. We examined this very closely just now. The issue is not with our servers or the Barchart network infrastructure because there was only 1 disconnection around the time you had an issue. It is some connectivity issue somewhere along the path from the servers to New Zealand.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-29 16:54:17
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| [2018-11-29 16:39:21] |
| johnnykf88 - Posts: 17 |
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hi Support team, Can the Barchart issue be fixed before tomorrow 9am (HK time)? Could you ask them again? Thanks. JKF |
| [2018-11-29 18:51:00] |
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Not sure how quickly this will be resolved, but they did indicate to us this morning it is going to be resolved as quickly as possible. We would not expect more than a day. Check back with us in the Hong Kong morning later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-29 21:24:53
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| [2018-11-30 02:21:22] |
| User19165 - Posts: 346 |
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Still a problem for me, currently.
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| [2018-11-30 04:17:09] |
| johnnykf88 - Posts: 17 |
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Check back with us in the Hong Kong morning later today.
hi Support team, it's lunch hour now here in HK. Any update from that BarChart? i have restarted the SC and tried to load the chart again, unfortunately No luck, still "Download failed"... Frustrating. |
| [2018-11-30 05:19:35] |
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Barchart is still working on the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-30 10:10:00] |
| johnnykf88 - Posts: 17 |
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Looking forward to the market open this evening or next Monday morning? the issue has become unexpected long-time outage. Ironically it's time when i have to pay for renewing the HKFE data feed for next month. Thanks for your precious time & attention. JKF |
| [2018-11-30 17:09:44] |
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The data is now being provided for the mini Hang Seng index. But there is no historical Intraday data prior to the time it began.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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