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Can't see intraday charts...

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[2013-10-29 14:05:54] #1 [Go To First Post]
The Stealthy Trader - Posts: 165
Hi, I'm going the Free Trial and as suggested I have my DTS set at "SC Forex Data(FXCM). I do utilize Ameritrade but noticed that option is for Trading..not sure of the difference with that and Data. Anyway, although I see the minimized charts via the tabs on the bottom left of the screen, all I'm able to view are Daily and Weekly charts.. 15 or 30 min charts quickly flash and the screen remains black.. Please advise

[2013-10-29 15:29:25] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5666
What is the symbol of that chart that you are having issues with? Please post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support

[2013-10-29 15:35:02] #3 [Go To First Post]
The Stealthy Trader - Posts: 165
Any symbol..GE, IBM..etc It flashes but doesn't show.. No problem with Daily or Weekly charts.. Hmm...

[2013-10-29 15:58:18] #4 [Go To First Post]
Sierra Chart - Max - Posts: 5666
The selected feed is for Forex and CFD Symbols as is documented: http://www.sierrachart.com/index.php?l=doc/SCRealTimeFOREX.php For Stocks you will need to use the Sierra Chart Historical Data Service following the steps here: http://www.sierrachart.com/index.php?l=doc/SierraChartHistoricalData.html#UsingSCHDS Sierra Chart Support

[2013-10-29 16:13:28] #5 [Go To First Post]
The Stealthy Trader - Posts: 165
Thanks..I think what happened is I had that setting last night and the intra-day charts didn't populate..am I able to view those ones at night? It's working now though.. Hey, I'm interested in the Ask/Bid volume data..So, Volume at Bid vs. Volume at Offer I found the "Ask/Bid Volume Difference Bars" which btw doesn't seem to be working.. How would I get that one up and running and what are the names of the other studies based around the above mentioned volume data? Thanks so much for your prompt replies.. J. Date Time Of Last Edit: 2013-10-29 16:14:07

[2013-10-29 18:08:48] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can look at Intraday charts anytime that you want. You just need to make sure you have the proper Service selected. All supported services are documented here: http://www.sierrachart.com/index.php?l=doc/data.php For historical Bid Volume and Ask Volume you need to use a supported Data/Trading service which provides this data. These are documented here: http://www.sierrachart.com/index.php?l=doc/doc_NumbersBars.php#ServicesThatSupportBVandAV All studies are documented on this page: http://www.sierrachart.com/index.php?l=doc/doc_TechnicalStudiesReference.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-30 00:51:24] #7 [Go To First Post]
The Stealthy Trader - Posts: 165
Thanks once again..am now able to view this Volume Bid/Ask differential data. That being said, it seems to be only available for intraday charts and not on Daily/Weekly..Does that seem right? Also, I'm looking for the total # of Shares Traded at the Bid/Offer not the # of Trades. It's a subtle yet very important distinction for me. Knowing this, which of the many Volume Bid/Ask indicators that you provide should I chose? Thanks so much, Jonathan

[2013-10-31 04:01:27] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Bid Volume and Ask Volume only is available with Intraday charts. It sounds as though you want to work with the Bid volume versus Ask volume study. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-31 14:35:06] #9 [Go To First Post]
The Stealthy Trader - Posts: 165
Thanks so much as I'm picking up things at an ever increasing pace. Was wondering what BidAsk(Blue Highlight in T&S window) signified..can't quite get my arms around that one. Obviously, I know what the other choices signify(bid, ask, below bid, above ask..etc) but don't really get the explanation for "BidAsk" in the guide. Also, as I'm becoming more comfortable with these volume indicators it would be great to be able to scan the entire market to meet some of the criteria that I'm noticing. Is that possible?..and if so, how might I go about finding the setup for it? Thanks again, Jonathan

[2013-10-31 16:51:34] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have updated the documentation to better explain the meaning of the BidAsk record type. Go to this page and reload it: http://www.sierrachart.com/index.php?l=doc/doc_TimeandSalesWindow.html Refer to this section here about scanning: http://www.sierrachart.com/index.php?l=doc/doc_AlertCondAndScan.html#Scanning Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-31 16:52:03

[2013-11-05 14:51:11] #11 [Go To First Post]
The Stealthy Trader - Posts: 165
Hi, it appears that the "Bid Volume vs Ask Volume" indicator that I've recently been excited about doesn't start tallying unless the chart is open. I hope this isn't the case or the solution is something as simple as checking off a box in some settings area(please inform if so) because it's obviously important to get that info correct right from the open and how would you manage this if you have +50 stocks in your AWL..have all of them open in minimized tabs at the bottom of the screen? I so hope not.. Looking forward to your response. Jonathan

[2013-11-05 16:01:26] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using TD Ameritrade and they do not provide historical Bid Volume or Ask Volume. Refer to the bottom of this page here: http://www.sierrachart.com/index.php?l=doc/doc_TickbyTickDataConfiguration.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-11-09 19:32:16] #13 [Go To First Post]
The Stealthy Trader - Posts: 165
Hi, I've noticed that some symbols, like CNDO, have a very small "Date Range in File"..in this case, only about a month. How might I increase the amount of Intraday Data available for any one stock? Is there a Global Setting that will set the beginning date, say 1/1/08 for every stock with me not having to do anything? Thanks so much for all of your help. Jonathan

[2013-11-09 22:59:46] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You have to ask yourself how is it you would be able to get stock data earlier than when a company went public? For further help, refer to help topic 6 here: http://www.sierrachart.com/index.php?l=doc/helpdetails6.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-11-09 23:41:27] #15 [Go To First Post]
The Stealthy Trader - Posts: 165
Okay, so that was a bad example..smart ass ;-) But I think I've noticed it on other stocks that existed beyond that of the start date of the data file. Either way, the more important question is can I change when the Intraday Data File starts? Thanks again, J.

[2013-11-10 00:07:59] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We made a mistake. We thought you were referring to Historical charts and not Intraday charts. After checking your prior message, we see that you said Intraday. The answer to this is in help topic 42.1: Http://www.sierrachart.com/index.php?l=doc/helpdetails42.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-10 00:08:15

[2013-11-12 16:55:43] #17 [Go To First Post]
The Stealthy Trader - Posts: 165
Hi, is there a functionality that I can say "indicate when a block trade occurs for stock ABC"? And I would be able to set the threshold for the block trade..say 50k shares. So, if any one trade goes off in Time & Sales during a set period for say 50k shares, the chart would indicate it some how. Is this available? Thanks again, Jonathan

[2013-11-12 18:31:11] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please start a new thread for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-11-13 14:31:25] #19 [Go To First Post]
The Stealthy Trader - Posts: 165
Help..my trial expired and I just paid..yet I can't connect. I find it very discomforting that apparently there's no phone support. Please advise what is required to restate the package I had during the trial as apparently the one I chose doesn't do that. How I'm supposed to know that is beyond me. Thanks

[2013-11-13 14:40:11] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is you need to restart Sierra Chart after the payment. Please do that and then if you still cannot connect, please let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-11-13 17:09:18] #21 [Go To First Post]
The Stealthy Trader - Posts: 165
Thanks, everything's back to normal That being said, is "Bid Volume vs Ask Volume" a Package 3 function or only Package 5? All I need is the ability to import this Volume Data from Ameritrade and interact with it via the above mentioned indicator BV vs AV What is the total cost of doing that? I also saw mention of discounts..how might I find out about those? And lastly, do you provide phone support? Thanks, Jonathan

[2013-11-13 20:08:00] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Bid volume versus Ask Volume is supported in all packages. Did you need this for stocks or futures? Pricing can be found on this page: https://www.sierrachart.com/index.php?l=doc/Packages.php For phone support, refer to section 5 here: http://www.sierrachart.com/index.php?l=doc/support.html#Interactive Just keep in mind, due to the nature of our business, being that we provide a wide array of functionality, support various external Data and trading services, and have low pricing, means that phone support is not something that we include in the packages themselves and users cannot expect to simply to call us up on the spot expecting us to answer, and get an immediate resolution to the problem, whatever it may be about. This is simply not feasible. While we do provide telephone support, It is an extra charge, we have to understand what it is about, and the most qualified person will be there to help at the appropriate time. If we only had to help people, with difficulty with logging into Sierra Chart, or giving you access to Sierra Chart itself, then this is no problem. However, rarely would we ever be called about something like that because there is often little issue with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-13 20:09:29

[2013-11-13 20:49:38] #23 [Go To First Post]
The Stealthy Trader - Posts: 165
I need it for Stocks only..as of now. So, you're saying I can duplicate what I had during the Trial period with Package #2? If so, I paid $27 for Package #3 this AM. Can I make that change in the Account Management page..If so, will I get an $18 credit or would that amount be used for 3 more months of Package 2? Also, I've noticed that sometimes data gets frozen on my Charts. I can tell because the little green box in the bottom right of the chart goes from Green to Red. What do I do should that happen? Thanks again, Jonathan

[2013-11-13 20:55:35] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Package 2 only connects to Bitcoin Data and Trading services. For historical Bid Volume and Ask Volume for stocks, you will need to use IQ Feed: http://www.sierrachart.com/index.php?l=doc/DTNIQFeed.html If you lose the connection to the TD Ameritrade service, than Sierra Chart will automatically reconnect if Global Settings >> Data/Trade Service Settings >> Reconnect on Failure is enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-11-13 21:12:37] #25 [Go To First Post]
The Stealthy Trader - Posts: 165
Well, I'm using Ameritrade(Trading) setting in DTS which is giving me the intraday BV/AV.. The only disadvantage(hassle) is I have to keep all my charts open for that indicator to start up right off the bat on the open. But that's a "Trading Service" so I could theoretically use Package 2..No?

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