Support Board
Date/Time: Thu, 16 Jan 2025 19:50:13 +0000
Can't Trade certain symbols from Sierra Chart - Using Interactive Brokers
View Count: 1099
| [2017-11-14 16:27:47] |
| User676466 - Posts: 6 |
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I'm a long time user of SC (love it!) and IB. On Friday 11/10/17 I had massive ticker symbol problems between SC & IB and was not able to use the charts for most symbols including SPY. I have never had this issues over many years, but I understand that IB has symbol and data flaws. I have now switched over to the Data Services provided by SC. The charts are now showing again - thanks! - but I like to trade from the charts and orders are not going through to IB. I'm guessing it is a problem with symbol matching but can't figure it out. Here is a trade order for MAT - The error I get is: Interactive Brokers | Requesting Open orders. | 2017-11-14 11:04:15 Interactive Brokers | Received Open orders end message. | 2017-11-14 11:04:15 Trading server did not acknowledge new order | Symbol: MAT | TradeAccount: UXXXXXX | InternalOrderID: 10512 | ServiceOrderID: 181 | Current Status: Order Sent | 2017-11-14 11:04:15 * Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 182. InternalOrderID: 10513. | 2017-11-14 11:04:31 |
| [2017-11-14 18:57:27] |
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If you want to trade with Interactive Brokers Sierra Chart must be connected to Trader Workstation. Follow the instructions here: Interactive Brokers Trading Service: Setup Instructions Trading server did not acknowledge new order | Symbol: MAT | TradeAccount: UXXXXXX | InternalOrderID: 10512 | ServiceOrderID: 181 | Current Status: Order Sent | 2017-11-14 11:04:15 * You may need to use a more complete symbol specification which includes the exchange and currency. Refer to:https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 182. InternalOrderID: 10513. | 2017-11-14 11:04:31 To avoid this error message, update to the latest prerelease of Sierra Chart following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-14 20:46:44] |
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To solve the problem, you need to set Global Settings >> Data/Trade Service Settings >> Service Setting >> Default Currency Code for stocks and SMART Exchange to USD. You do not have to go through the more complex symbol format, specifying the exchange and currency. Let us know if the above resolves the issue for you. And we apologize for not recognizing this earlier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-14 20:46:54
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| [2017-11-15 23:24:43] |
| User676466 - Posts: 6 |
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That did the trick! Don't know what caused the issue - I've been trading off the charts for a while without any issues Thanks! |
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