Support Board
Date/Time: Thu, 16 Jan 2025 16:03:29 +0000
SC instance often crash
View Count: 1270
| [2017-09-19 06:38:12] |
| User841591 - Posts: 42 |
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I opened 2 instances connecting 2 different service provider. One is IB and the other is WebCQG. The instance connecting to WebCQG is very stable but I often experienced instance crash for the IB. I captured the event log from windows for the application log of instance below. I have already re-installed the SC with uptodate version but cannot fix the problem. Pls advise how I can deal with it. Faulting application name: SierraChart.exe, version: 0.0.0.0, time stamp: 0x59b70b90 Faulting module name: MSHTML.dll, version: 11.0.9600.18792, time stamp: 0x59908408 Exception code: 0xc0000602 Fault offset: 0x009445d9 Faulting process id: 0x10080 Faulting application start time: 0x01d33106d0c13c0b Faulting application path: C:\SierraChart\SierraChart.exe Faulting module path: C:\Windows\system32\MSHTML.dll Report Id: 4f71643c-9d00-11e7-a0cb-a0481c90d77c Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-09-19T06:03:52.000000000Z" /> <EventRecordID>90890</EventRecordID> <Channel>Application</Channel> <Computer>IT-018034.phillip.com</Computer> <Security /> </System> <EventData> <Data>SierraChart.exe</Data> <Data>0.0.0.0</Data> <Data>59b70b90</Data> <Data>MSHTML.dll</Data> <Data>11.0.9600.18792</Data> <Data>59908408</Data> <Data>c0000602</Data> <Data>009445d9</Data> <Data>10080</Data> <Data>01d33106d0c13c0b</Data> <Data>C:\SierraChart\SierraChart.exe</Data> <Data>C:\Windows\system32\MSHTML.dll</Data> <Data>4f71643c-9d00-11e7-a0cb-a0481c90d77c</Data> </EventData> </Event> |
| [2017-09-19 17:34:51] |
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This error is not occurring within Sierra Chart but the operating system: Faulting module name: MSHTML.dll.
We are not sure why it is occurring. Run Sierra Chart in Safe Mode and see if that helps: Sierra Chart - Software Login Instructions: Using Safe Mode Could you try running Sierra Chart on a different computer and see if you still notice the problem. Also, try resetting Sierra Chart to a default state: https://www.sierrachart.com/index.php?page=doc/helpdetails39.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-19 17:35:20
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| [2017-11-02 15:58:46] |
| User841591 - Posts: 42 |
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I have updated the SC version and migrated in another computer but the crash still happen in some time. Once it happened, all my SCSS files turn back to initial format (The initial spreadsheet without any additional formulas). Since this instance for trading system and need to run in 7x24, pls kindly give me some advise how I can solve it.
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| [2017-11-02 17:18:45] |
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Attach the Chartbook file, and also the Spreadsheet file here. Follow the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We will test them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-02 17:20:37
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