Support Board
Date/Time: Thu, 16 Jan 2025 16:11:58 +0000
Post From: SC instance often crash
| [2017-09-19 06:38:12] |
| User841591 - Posts: 42 |
|
I opened 2 instances connecting 2 different service provider. One is IB and the other is WebCQG. The instance connecting to WebCQG is very stable but I often experienced instance crash for the IB. I captured the event log from windows for the application log of instance below. I have already re-installed the SC with uptodate version but cannot fix the problem. Pls advise how I can deal with it. Faulting application name: SierraChart.exe, version: 0.0.0.0, time stamp: 0x59b70b90 Faulting module name: MSHTML.dll, version: 11.0.9600.18792, time stamp: 0x59908408 Exception code: 0xc0000602 Fault offset: 0x009445d9 Faulting process id: 0x10080 Faulting application start time: 0x01d33106d0c13c0b Faulting application path: C:\SierraChart\SierraChart.exe Faulting module path: C:\Windows\system32\MSHTML.dll Report Id: 4f71643c-9d00-11e7-a0cb-a0481c90d77c Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-09-19T06:03:52.000000000Z" /> <EventRecordID>90890</EventRecordID> <Channel>Application</Channel> <Computer>IT-018034.phillip.com</Computer> <Security /> </System> <EventData> <Data>SierraChart.exe</Data> <Data>0.0.0.0</Data> <Data>59b70b90</Data> <Data>MSHTML.dll</Data> <Data>11.0.9600.18792</Data> <Data>59908408</Data> <Data>c0000602</Data> <Data>009445d9</Data> <Data>10080</Data> <Data>01d33106d0c13c0b</Data> <Data>C:\SierraChart\SierraChart.exe</Data> <Data>C:\Windows\system32\MSHTML.dll</Data> <Data>4f71643c-9d00-11e7-a0cb-a0481c90d77c</Data> </EventData> </Event> |