Support Board
Date/Time: Thu, 16 Jan 2025 17:07:32 +0000
Charts stalled
View Count: 2360
| [2017-09-01 15:09:59] |
| User683844 - Posts: 24 |
|
Hello, Today, my charts are loading at the correct time and price but then they don't update;, they stay at the same price as when I loaded them. Please advise p. Thanks |
| [2017-09-01 15:20:40] |
| |
|
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 15:33:39] |
| User683844 - Posts: 24 |
|
Delaying start of download for UBZ17 | 2017-09-01 08:32:19 HD Request # 3 | Downloading Intraday chart data for UBZ17 to the file UBZ17.scid. Service: tda | 2017-09-01 08:32:30 HD Request # 3 | Download start date-time: 2017-09-01 08:31:10.000 | 2017-09-01 08:32:30 HD Request # 3 | Requesting 0 days of historical Minute data. | 2017-09-01 08:32:30 HD Request # 3 | Receiving Intraday data for UBZ17 starting at 2017-09-01 05:00:00 | 2017-09-01 08:32:30 HD Request # 3 | Received 1 record from 2017-09-01 05:00:00 to 2017-09-01 05:00:00 (0.0 seconds) and wrote 0 records for UBZ17 | 2017-09-01 08:32:30 HD Request # 3 | Intraday download COMPLETE for UBZ17. Completion time: 1s. Unique request ID: 2 | 2017-09-01 08:32:30 Removed historical data download ID 2 | 2017-09-01 08:32:30 Real-time Intraday chart data file updates started for UBZ17 | 2017-09-01 08:32:30 Opened cached Intraday file: C:\SierraChart\Data\UBZ17.scid | 2017-09-01 08:32:30 Intraday chart data file opened for UBZ17 | 2017-09-01 08:32:30 |
| [2017-09-01 15:45:23] |
| |
|
This does not give us the information we need. We need to see the entire Message Log. What we can infer though is your TD Ameritrade account has less than a 500 USD balance. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 16:17:37] |
| User683844 - Posts: 24 |
|
Reading Internal Order ID file. | 2017-09-01 09:10:57 Reading Trade Orders file. | 2017-09-01 09:10:57 Reading Trade Positions file. | 2017-09-01 09:10:57 Listening on UDP port 22903. | 2017-09-01 09:10:57 Software version: 1598 | 2017-09-01 09:10:57 Usage end date: 2017-11-25 | 2017-09-01 09:10:57 Enabled for: Advanced Features. | 2017-09-01 09:10:57 Enabled for: Advanced Features 2. | 2017-09-01 09:10:57 Enabled for: Sierra Chart Historical Data Service. | 2017-09-01 09:10:57 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-09-01 09:10:57 Enabled for: INDEXES_DATA_BARCHART | 2017-09-01 09:10:57 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-09-01 09:10:57 Received 1 data feed usernames. | 2017-09-01 09:10:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-09-01 09:10:57 Current selected Data/Trading service: TD Ameritrade | 2017-09-01 09:10:57 Chart Update Interval: 500 | 2017-09-01 09:10:57 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-09-01 09:10:57 2017-09-01 09:11:00 Local computer time | 2017-09-01 09:10:57 2017-09-01 16:11:00 Local computer time in UTC | 2017-09-01 09:10:57 2017-09-01 09:11:00 Local computer time in SC Time Zone | 2017-09-01 09:10:57 2017-09-01 16:10:59 Server time in UTC | 2017-09-01 09:10:57 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-09-01 09:10:57 Program path: C:\SierraChart\ | 2017-09-01 09:10:57 Data Files path: C:\SierraChart\Data\ | 2017-09-01 09:10:57 OS Version Number: 5.1 | 2017-09-01 09:10:57 Locale Setting: C | 2017-09-01 09:10:57 Created the DTC Protocol server. | 2017-09-01 09:10:57 DTC Protocol Server listening on port 11099. | 2017-09-01 09:10:57 Created the DTC Protocol historical data server. | 2017-09-01 09:10:57 HD Server Manager | Listening on port 11098 | 2017-09-01 09:10:57 Checking for new symbol settings for service code tda | 2017-09-01 09:10:57 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-09-01 09:10:57 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-09-01 09:10:57 Symbol settings are up-to-date for tda | 2017-09-01 09:10:57 TD Ameritrade | Connecting. | 2017-09-01 09:11:06 TD Ameritrade | Logging in. (Step 1 of 3) | 2017-09-01 09:11:06 HTTPS connection to apis.tdameritrade.com:443 (5) | Creating socket. Using TLS 1.0. | 2017-09-01 09:11:06 HTTPS connection to apis.tdameritrade.com:443 (5) | Connecting to IP: 216.105.251.201. | 2017-09-01 09:11:06 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2017-09-01 09:11:06 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2017-09-01 09:11:06 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-09-01 09:11:06 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-09-01 09:11:06 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-09-01 09:11:06 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-09-01 09:11:06 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-09-01 09:11:06 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2017-09-01 09:11:06 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2017-09-01 09:11:06 TD Ameritrade | Connected to data and trading server. | 2017-09-01 09:11:06 TD Ameritrade | Streamer request #1 initiated. | 2017-09-01 09:11:07 HTTPS connection to ameritrade02.streamer.com:443 (6) | Creating socket. Using TLS 1.0. | 2017-09-01 09:11:07 HTTPS connection to ameritrade02.streamer.com:443 (6) | Connecting to IP: 216.105.251.38. | 2017-09-01 09:11:07 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-3 | 2017-09-01 09:11:08 UBZ17 1 Min #1 | Reloading chart. | 2017-09-01 09:11:20 TD Ameritrade | Starting real-time market data updates for: UBZ17. ID: 1 | 2017-09-01 09:11:20 TD Ameritrade | Requesting security definition data for: UBZ17. ID: 1 | 2017-09-01 09:11:20 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: UBZ17 | 2017-09-01 09:11:20 Intraday data recording state for symbol UBZ17 is set to download 'Pending'. | 2017-09-01 09:11:20 Delaying start of download for UBZ17 | 2017-09-01 09:11:20 TD Ameritrade | Old streamer request finished. Request ID: 1. | 2017-09-01 09:11:21 HTTPS connection to ameritrade02.streamer.com:443 (6) | Initiating close of socket by core. | 2017-09-01 09:11:21 HTTPS connection to ameritrade02.streamer.com:443 (6) | Shutdown started. Waiting for graceful close. | 2017-09-01 09:11:21 HTTPS connection to ameritrade02.streamer.com:443 (6) | Socket gracefully closed by remote side. | 2017-09-01 09:11:21 HTTPS connection to ameritrade02.streamer.com:443 (6) | Closed. | 2017-09-01 09:11:21 TD Ameritrade | Streamer request #2 initiated. | 2017-09-01 09:11:22 HTTPS connection to ameritrade02.streamer.com:443 (7) | Creating socket. Using TLS 1.0. | 2017-09-01 09:11:22 HTTPS connection to ameritrade02.streamer.com:443 (7) | Connecting to IP: 216.105.251.38. | 2017-09-01 09:11:22 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-3 | 2017-09-01 09:11:22 HD Request # 2 | Downloading Intraday chart data for UBZ17 to the file UBZ17.scid. Service: cbot | 2017-09-01 09:11:30 HD Request # 2 | Download start date-time: 2017-09-01 09:08:22.000 | 2017-09-01 09:11:30 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-09-01 09:11:30 Socket (8) | Creating socket. | 2017-09-01 09:11:30 Socket (8) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 09:11:30 * Socket (8) | Connecting to IP: 8.18.161.133. | 2017-09-01 09:11:30 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-09-01 09:11:30 HD Request # 2 | Sending historical data logon request message. | 2017-09-01 09:11:30 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-09-01 09:08:22. Record interval: 1. Symbol: UBZ17 | 2017-09-01 09:11:30 HD Request # 2 | Decompressing data. | 2017-09-01 09:11:30 HD Request # 2 | Receiving Intraday data for UBZ17 starting at 2017-09-01 09:08:22 | 2017-09-01 09:11:30 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-09-01 09:08:22 | 2017-09-01 09:11:30 Socket (8) | Initiating close of socket by core. | 2017-09-01 09:11:30 Historical data download thread signaled to stop. | 2017-09-01 09:11:30 HD Request # 2 | Received 14 records from 2017-09-01 09:08:22 to 2017-09-01 09:11:14 (2.9 minutes) and wrote 14 records for UBZ17 | 2017-09-01 09:11:30 Socket (8) | Shutdown started. Waiting for graceful close. | 2017-09-01 09:11:30 Socket (8) | Socket gracefully closed by remote side. | 2017-09-01 09:11:30 Socket (8) | Closed. | 2017-09-01 09:11:30 HD Request # 2 | Intraday download COMPLETE for UBZ17. Completion time: 0s. Unique request ID: 1 | 2017-09-01 09:11:30 Removed historical data download ID 1 | 2017-09-01 09:11:30 Real-time Intraday chart data file updates started for UBZ17 | 2017-09-01 09:11:30 Opened cached Intraday file: C:\SierraChart\Data\UBZ17.scid | 2017-09-01 09:11:30 Intraday chart data file opened for UBZ17 | 2017-09-01 09:11:30 TD Ameritrade | Using primary service for historical data for UBZ17 | 2017-09-01 09:11:30 Intraday data recording state for symbol UBZ17 is set to download 'Pending'. | 2017-09-01 09:11:30 Delaying start of download for UBZ17 | 2017-09-01 09:11:30 HD Request # 3 | Downloading Intraday chart data for UBZ17 to the file UBZ17.scid. Service: tda | 2017-09-01 09:11:40 HD Request # 3 | Download start date-time: 2017-09-01 09:11:14.000 | 2017-09-01 09:11:40 HD Request # 3 | Requesting 0 days of historical Minute data. | 2017-09-01 09:11:40 HD Request # 3 | Receiving Intraday data for UBZ17 starting at 2017-09-01 05:00:00 | 2017-09-01 09:11:40 HD Request # 3 | Received 1 record from 2017-09-01 05:00:00 to 2017-09-01 05:00:00 (0.0 seconds) and wrote 0 records for UBZ17 | 2017-09-01 09:11:40 HD Request # 3 | Intraday download COMPLETE for UBZ17. Completion time: 0s. Unique request ID: 2 | 2017-09-01 09:11:40 Removed historical data download ID 2 | 2017-09-01 09:11:40 Real-time Intraday chart data file updates started for UBZ17 | 2017-09-01 09:11:40 Opened cached Intraday file: C:\SierraChart\Data\UBZ17.scid | 2017-09-01 09:11:40 Intraday chart data file opened for UBZ17 | 2017-09-01 09:11:40 That account has far more than $500 in it. |
| [2017-09-01 16:29:00] |
| |
|
OK we see what the problem is now. This exchange: Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-09-01 09:10:57 Will not provide data for CBOT symbols. You will need to activate CBOT with Market Depth for nonprofessional Trading accounts: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-01 16:29:39
|
| [2017-09-01 16:48:47] |
| User683844 - Posts: 24 |
|
Please see attachment. Im unable to.
|
Attachment Deleted.  Screen Shot 2017-09-01 at 9.46.30 AM.png / V - Attached On 2017-09-01 16:47:49 UTC - Size: 130.53 KB - 297 views |
| [2017-09-01 17:01:37] |
| |
|
We are checking on this now for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 17:05:29] |
| |
|
OK we see what the problem is. It relates to a new CME market data policy in regards to exchange fee trials. We are contacting the vendor of record Barchart about this. They are mishandling the request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 17:07:14] |
| User683844 - Posts: 24 |
|
I have two TD accounts. Do I need to confirm that Im connected to the correct one?
|
| [2017-09-01 17:13:39] |
| |
|
No, that will not matter.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 18:36:32] |
| User683844 - Posts: 24 |
|
They seem to have done something as now I can’t even connect. Hopefully it will be resolved soon.
|
| [2017-09-01 18:46:26] |
| |
|
A connection problem is going to be completely unrelated. If there is trouble connecting to TD Ameritrade provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 18:50:16] |
| User683844 - Posts: 24 |
|
Reading Internal Order ID file. | 2017-09-01 11:49:27 Reading Trade Orders file. | 2017-09-01 11:49:27 Reading Trade Positions file. | 2017-09-01 11:49:27 Listening on UDP port 22903. | 2017-09-01 11:49:27 Software version: 1598 | 2017-09-01 11:49:27 Usage end date: 2017-11-25 | 2017-09-01 11:49:27 Enabled for: Advanced Features. | 2017-09-01 11:49:27 Enabled for: Advanced Features 2. | 2017-09-01 11:49:27 Enabled for: Sierra Chart Historical Data Service. | 2017-09-01 11:49:27 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-09-01 11:49:27 Enabled for: INDEXES_DATA_BARCHART | 2017-09-01 11:49:27 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-09-01 11:49:27 Received 1 data feed usernames. | 2017-09-01 11:49:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-09-01 11:49:27 Current selected Data/Trading service: DTC - Sub Instance | 2017-09-01 11:49:27 Chart Update Interval: 500 | 2017-09-01 11:49:27 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-09-01 11:49:27 2017-09-01 11:49:30 Local computer time | 2017-09-01 11:49:27 2017-09-01 18:49:30 Local computer time in UTC | 2017-09-01 11:49:27 2017-09-01 11:49:30 Local computer time in SC Time Zone | 2017-09-01 11:49:27 2017-09-01 18:49:29 Server time in UTC | 2017-09-01 11:49:27 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-09-01 11:49:27 Program path: C:\SierraChart\SierraChartInstance_2\ | 2017-09-01 11:49:27 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2017-09-01 11:49:27 OS Version Number: 5.1 | 2017-09-01 11:49:27 Locale Setting: C | 2017-09-01 11:49:27 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:36 DTC Client (4) | Creating socket. | 2017-09-01 11:49:36 DTC Client (4) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:36 * DTC Client (4) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:36 DTC Client (4) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:36 * DTC Client (4) | Initiating close of socket by core. | 2017-09-01 11:49:36 DTC Client (4) | Closed. | 2017-09-01 11:49:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:36 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:36 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:36 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:39 DTC Client (5) | Creating socket. | 2017-09-01 11:49:39 DTC Client (5) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:39 * DTC Client (5) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:39 DTC Client (5) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:39 * DTC Client (5) | Initiating close of socket by core. | 2017-09-01 11:49:39 DTC Client (5) | Closed. | 2017-09-01 11:49:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:39 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:39 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:39 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:39 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:42 DTC Client (6) | Creating socket. | 2017-09-01 11:49:42 DTC Client (6) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:42 * DTC Client (6) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:42 DTC Client (6) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:42 * DTC Client (6) | Initiating close of socket by core. | 2017-09-01 11:49:42 DTC Client (6) | Closed. | 2017-09-01 11:49:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:42 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:42 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:42 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:42 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:45 DTC Client (7) | Creating socket. | 2017-09-01 11:49:45 DTC Client (7) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:45 * DTC Client (7) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:45 DTC Client (7) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:45 * DTC Client (7) | Initiating close of socket by core. | 2017-09-01 11:49:45 DTC Client (7) | Closed. | 2017-09-01 11:49:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:45 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:45 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:45 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:48 DTC Client (8) | Creating socket. | 2017-09-01 11:49:48 DTC Client (8) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:48 * DTC Client (8) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:48 DTC Client (8) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:48 * DTC Client (8) | Initiating close of socket by core. | 2017-09-01 11:49:48 DTC Client (8) | Closed. | 2017-09-01 11:49:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:48 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:48 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:51 DTC Client (9) | Creating socket. | 2017-09-01 11:49:51 DTC Client (9) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:51 * DTC Client (9) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:51 DTC Client (9) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:51 * DTC Client (9) | Initiating close of socket by core. | 2017-09-01 11:49:51 DTC Client (9) | Closed. | 2017-09-01 11:49:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:51 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:51 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:51 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:54 DTC Client (10) | Creating socket. | 2017-09-01 11:49:54 DTC Client (10) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:54 * DTC Client (10) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:54 DTC Client (10) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:54 * DTC Client (10) | Initiating close of socket by core. | 2017-09-01 11:49:54 DTC Client (10) | Closed. | 2017-09-01 11:49:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:54 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:54 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:54 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-09-01 11:49:57 DTC Client (11) | Creating socket. | 2017-09-01 11:49:57 DTC Client (11) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:57 * DTC Client (11) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:57 DTC Client (11) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:57 * DTC Client (11) | Initiating close of socket by core. | 2017-09-01 11:49:57 DTC Client (11) | Closed. | 2017-09-01 11:49:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-01 11:49:57 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:57 DTC - Sub Instance | Disconnected. | 2017-09-01 11:49:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-01 11:49:57 |
| [2017-09-01 18:58:01] |
| |
|
The connection problem is from a sub instance of Sierra Chart. And not the main instance connected to TD Ameritrade. These are the relevant messages: DTC Client (5) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2017-09-01 11:49:39 * DTC Client (5) | Connecting to IP: 127.0.0.1. | 2017-09-01 11:49:39 DTC Client (5) | Connect event error. Windows error code 10061: Connection refused. | 2017-09-01 11:49:39 * This is very unusual to see these types of messages and almost certainly they are going to because by some security software on your system. Refer to this help topic: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem It almost seems so you are not running a standard installation of Windows. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 19:02:30] |
| User683844 - Posts: 24 |
|
On a mac using Wine
|
| [2017-09-01 19:09:02] |
| User683844 - Posts: 24 |
|
Everything worked yesterday.
|
| [2017-09-01 19:12:08] |
| |
|
If you are running any security software on your system, try disabling it. The other thing to try is to restart your system. Would be best though to use Parallels on your Mac and install a standard copy of Windows on your system. This is going to the proper and recommended set up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 19:40:40] |
| User683844 - Posts: 24 |
|
I deleted and installed a new copy of SC. Now it loads again but I still have the original problem which is that it is stalled. I probably developed the second resolved problem by trying to fix the first. |
| [2017-09-01 19:41:36] |
| User683844 - Posts: 24 |
|
From above: "OK we see what the problem is. It relates to a new CME market data policy in regards to exchange fee trials. We are contacting the vendor of record Barchart about this. They are mishandling the request.” Is this still the likely issue? |
| [2017-09-01 21:13:21] |
| |
|
No. Your account has now been activated activated for the CBOT exchange.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-01 21:13:28
|
| [2017-11-06 17:29:05] |
| User683844 - Posts: 24 |
|
Hi, I’ve encountered the same issue again. Can what was done last time be repeated? Thx! |
| [2017-11-06 17:51:53] |
| |
|
The Sierra Chart Exchange Data Feed has been canceled on your account. Refer to: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Probably due to an insufficient services balance. You will need to reactivate it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-06 17:52:38
|
| [2017-11-07 15:19:27] |
| User683844 - Posts: 24 |
|
I think I have everything in order. The balance is sufficient and I believe I’m subscribed. I still have the issue.
|
| [2017-11-07 15:44:46] |
| User683844 - Posts: 24 |
|
I have a service balance of $221.
|
To post a message in this thread, you need to log in with your Sierra Chart account: