Support Board
Date/Time: Wed, 15 Jan 2025 18:39:50 +0000
BitMex problem : Stoploss NOT executed
View Count: 5437
| [2017-08-09 14:53:22] |
| N!co - Posts: 140 |
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Hi, i have noticed this problem twice now when a stoploss is hit, the attached stoploss and profit orders are canceled BUT the stoploss order is not executed ! leaving me with the open position without any stoploss and takeprofit attached Trade services log below: BitMEX | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2017-08-09 10:23:00 Order Modification Error: User order modification ignored. New price is the same during a price modify. Internal Order ID: 429. Service Order ID: 98758 | 2017-08-09 11:42:25 BitMEX order update (Order reject). Info: BitMEX Trading Master - DTC order update (Order reject). Order rejected by server. Internal Order ID: 432. Service Order ID: 98772. Symbol: XBTUSD-BMEX | 2017-08-09 12:03:44 * Order cancellation failed | BitMEX order update (Order cancel reject). Info: Order cancellation failed | Order is already canceled. Internal Order ID: 422. Service Order ID: 98746. Symbol: XBTUSD-BMEX | 2017-08-09 12:03:49 * Order cancellation failed | BitMEX order update (Order cancel reject). Info: Order cancellation failed | Order is already canceled. Internal Order ID: 423. Service Order ID: 98747. Symbol: XBTUSD-BMEX | 2017-08-09 12:03:49 * Order cancellation failed | BitMEX order update (Order cancel reject). Info: Order cancellation failed | Order is already canceled. Internal Order ID: 425. Service Order ID: 98749. Symbol: XBTUSD-BMEX | 2017-08-09 12:03:49 * Order cancellation failed | BitMEX order update (Order cancel reject). Info: Order cancellation failed | Order is already canceled. Internal Order ID: 426. Service Order ID: 98750. Symbol: XBTUSD-BMEX | 2017-08-09 12:03:49 * BitMEX | Requesting Trade Positions data. | 2017-08-09 14:22:45 BitMEX | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-08-09 14:22:45 |
| [2017-08-10 04:52:52] |
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We have looked at three of these orders. The first one was rejected BitMEX later after it was submitted for reasons which we have no idea: ActivityType DateTime Symbol OrderActionSource ServiceOrderID InternalOrderID OrderType OrderStatus Quantity BuySell Price Price2 FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition
Order 2017-08-09 10:03:48.094 XBTUSD-BMEX BitMEX Trading Master - DTC order update (Order reject). Order rejected by server 7V03A2EzTbgcrmXp3B5j8g== 98772 Stop Error 10000 Sell 3345.0 ****:44964 Close 98770 10000 This order was canceled because you canceled the parent order. ActivityType DateTime Symbol OrderActionSource ServiceOrderID InternalOrderID OrderType OrderStatus Quantity BuySell Price Price2 FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Order 2017-08-09 10:03:53.071 XBTUSD-BMEX Canceling child orders of internal order ID 98745 98747 Stop Pending Cancel 10000 Buy 3449.7 ****:44964 Close 98745 10000 Order 2017-08-09 10:03:53.072 XBTUSD-BMEX Canceling child orders of internal order ID 98745 98747 Stop Canceled 10000 Buy 3449.7 ****:44964 Close 98745 10000 Order 2017-08-09 10:03:53.132 XBTUSD-BMEX Order cancellation failed | Order is already canceled 98747 Stop Canceled 10000 Buy 3449.7 ****:44964 Close 10000 If you need further help, follow through the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis You can skip the step by making a payment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-10 04:56:02
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| [2017-08-10 18:59:26] |
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Letting you know, we have contacted BitMEX about this order because this kind of behavior makes no sense: Order 2017-08-09 10:03:48.094 XBTUSD-BMEX BitMEX Trading Master - DTC order update (Order reject). Order rejected by server 7V03A2EzTbgcrmXp3B5j8g== 98772 Stop Error 10000 Sell 3345.0 ****:44964 Close 98770 10000
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-10 18:59:37
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| [2017-08-10 19:19:58] |
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OK we have an answer about this from BitMEX: "Account has insufficient Available Balance, 3424621 XBt required" When the Stop order was triggered it failed the risk checks and was rejected There is an option on our frontend called Close-on-Trigger with the description: If checked, this will be a Close order. Close orders can only reduce your position, not increase it. If the account has insufficient Available Balance when the Close order is triggered, then other {symbol} orders will be canceled or amended down. Use to ensure your stop reduces your position regardless of other open orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-10 20:01:56] |
| N!co - Posts: 140 |
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i looked at this optionand i can confirm that on the front end in BitMex this option (Close-on-Trigger) box was cheacked thank you very much |
| [2017-08-10 20:29:03] |
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We see you are using BitMEX. Look at the order in the Trade >> Trade Orders and Positions >> Orders tab. If you see an Exchange Order ID for the order, it has been submitted to BitMEX. After that if you have any questions about the order, contact BitMEX. We are not in any position to answer these types of questions. If the order has been received by BitMEX, and there is some execution problem, we have no idea why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-12 20:18:48
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| [2017-11-12 19:01:57] |
| User768593 - Posts: 2 |
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Im having the same problem..."close on trigger" is checked
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| [2017-11-12 20:09:40] |
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We see you are using BitMEX. Look at the order in the Trade >> Trade Orders and Positions >> Orders tab. If you see an Exchange Order ID for the order, it has been submitted to BitMEX. After that if you have any questions about the order, contact BitMEX. We are not in any position to answer these types of questions. If the order has been received by BitMEX, and there is some execution problem, we have no idea why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-12 20:18:21
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