Support Board
Date/Time: Wed, 15 Jan 2025 16:21:15 +0000
ES feed
View Count: 2755
| [2017-07-07 02:11:58] |
| SY Tong - Posts: 28 |
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Hi, I would like to know why my ES chart does not have live feed after 20:55? Thank you, Carolina |
| [2017-07-07 02:22:30] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-07 02:49:57] |
| SY Tong - Posts: 28 |
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Reading Internal Order ID file. | 2017-07-07 02:10:10 Reading Trade Orders file. | 2017-07-07 02:10:10 Reading Trade Positions file. | 2017-07-07 02:10:10 Listening on UDP port 22903. | 2017-07-07 02:10:10 Software version: 1568 | 2017-07-07 02:10:10 Uses New Spreadsheets | 2017-07-07 02:10:10 Usage end date: 2017-08-07 | 2017-07-07 02:10:10 Enabled for: Advanced Features. | 2017-07-07 02:10:10 Enabled for: Advanced Features 2. | 2017-07-07 02:10:10 Enabled for: Sierra Chart Historical Data Service. | 2017-07-07 02:10:10 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-07-07 02:10:10 Enabled for: INDEXES_DATA_BARCHART | 2017-07-07 02:10:10 Enabled for: CME (Trading Account Required) | 2017-07-07 02:10:10 Enabled for: CBOT (Trading Account Required) | 2017-07-07 02:10:10 Enabled for: COMEX (Trading Account Required) | 2017-07-07 02:10:10 Enabled for: NYMEX (Trading Account Required) | 2017-07-07 02:10:10 Enabled for: Hong Kong Futures Exchange | 2017-07-07 02:10:10 Received 1 data feed usernames. | 2017-07-07 02:10:10 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-07 02:10:10 Current selected Data/Trading service: SC Data - All Services | 2017-07-07 02:10:10 Chart Update Interval: 500 | 2017-07-07 02:10:10 Time Zone: +00:00:00 (UTC+00) | 2017-07-07 02:10:10 2017-07-07 10:10:15 Local computer time | 2017-07-07 02:10:10 2017-07-07 02:10:15 Local computer time in UTC | 2017-07-07 02:10:10 2017-07-07 02:10:15 Local computer time in SC Time Zone | 2017-07-07 02:10:10 2017-07-07 02:09:24 Server time in UTC | 2017-07-07 02:10:10 Local computer UTC time and Server UTC time difference: 50 seconds. | 2017-07-07 02:10:10 Notice: Your computer's clock is off by 50 seconds. For help with this, press the 'Send for Analysis' button. | 2017-07-07 02:10:10 Program path: C:\SierraChart\ | 2017-07-07 02:10:10 Data Files path: C:\SierraChart\Data\ | 2017-07-07 02:10:10 OS Version Number: 6.2 | 2017-07-07 02:10:10 Locale Setting: C | 2017-07-07 02:10:10 Checking for new symbol settings for service code scdataallservices | 2017-07-07 02:10:10 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-07-07 02:10:10 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-07-07 02:10:10 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-07-07 02:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-07-07 02:10:17 ESU17 [C] 5 Min #3 | Reloading chart. | 2017-07-07 02:10:18 HSN17 [C] 5 Min #1 | Reloading chart. | 2017-07-07 02:10:18 SC Data - All Services | Connected to data server. | 2017-07-07 02:10:18 NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2017-07-07 02:10:18 HSN17 [C] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 1, | 2017-07-07 02:10:18 HSN17 [C] 5 Min #2 | Reloading chart. | 2017-07-07 02:10:18 HSN17 [C] 5 Min #2 | Waiting for historical downloads to complete with the IDs: 1, | 2017-07-07 02:10:18 Mapping HSK17 to HSK17. Service code: HongKongFutures.Exchange | 2017-07-07 02:10:18 HD Request # 2 | Downloading Intraday chart data for HSK17 to the file HSK17.scid. Service: HongKongFutures.Exchange | 2017-07-07 02:10:18 HD Request # 2 | Download start date-time: 2017-05-29 07:59:58.000 | 2017-07-07 02:10:18 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-07-07 02:10:18 Socket (5) | Creating socket. | 2017-07-07 02:10:18 Socket (5) | Connecting to IP: 8.18.161.133. | 2017-07-07 02:10:18 Mapping ESU17 to ESU17. Service code: cme | 2017-07-07 02:10:19 SC Data - All Services | Starting real-time market data updates for: ESU17. ID: 2 | 2017-07-07 02:10:19 SC Data - All Services | Using username 0 | 2017-07-07 02:10:19 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2017-07-07 02:10:19 SC Data - All Services | Requesting security definition data for: ESU17. ID: 2 | 2017-07-07 02:10:19 Intraday data recording state for symbol ESU17 is set to download 'Pending'. | 2017-07-07 02:10:19 DTC Client (6) | Creating socket. | 2017-07-07 02:10:19 DTC Client (6) | Connecting to IP: 8.18.161.135. | 2017-07-07 02:10:19 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-07-07 02:10:19 HD Request # 2 | Sending historical data logon request message. | 2017-07-07 02:10:19 SC Data - All Services | Connected to server. | 2017-07-07 02:10:19 SC Data - All Services | Starting socket receive thread. | 2017-07-07 02:10:19 SC Data - All Services | Sending Encoding Request to server | 2017-07-07 02:10:19 Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2017-07-07 02:10:19 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-05-29 07:59:58. Record interval: 0. Symbol: HSK17 | 2017-07-07 02:10:19 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-07-07 02:10:19 SC Data - All Services | Sending logon request message. | 2017-07-07 02:10:19 HD Request # 2 | Decompressing data. | 2017-07-07 02:10:20 HD Request # 2 | Receiving Intraday data for HSK17 starting at 2017-05-29 07:59:58 | 2017-07-07 02:10:20 Socket (5) | Initiating close of socket by core. | 2017-07-07 02:10:20 Socket (5) | Shutdown started. Waiting for graceful close. | 2017-07-07 02:10:20 Socket (5) | Socket gracefully closed by remote side. | 2017-07-07 02:10:20 Socket (5) | Closed. | 2017-07-07 02:10:20 Historical data download thread signaled to stop. | 2017-07-07 02:10:20 HD Request # 2 | Received 1 record from 2017-05-29 07:59:58 to 2017-05-29 07:59:58 (0.0 seconds) and wrote 0 records for HSK17 | 2017-07-07 02:10:20 HD Request # 2 | Intraday download COMPLETE for HSK17. Completion time: 0s. Unique request ID: 1 | 2017-07-07 02:10:20 Removed historical data download ID 1 | 2017-07-07 02:10:20 Real-time Intraday chart data file updates started for HSK17 | 2017-07-07 02:10:20 Intraday chart data file opened for HSK17 | 2017-07-07 02:10:20 Delaying start of download for ESU17 | 2017-07-07 02:10:20 SC Data - All Services | Received logon response. | 2017-07-07 02:10:20 SC Data - All Services | Server Name: SC Realtime Server. | 2017-07-07 02:10:20 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-07-07 02:10:20 SC Data - All Services | Successfully connected. | 2017-07-07 02:10:20 SC Data - All Services | Trading is not supported. | 2017-07-07 02:10:20 SC Data - All Services | Restarting real-time data updates for symbol: ESU17 -> ESU17 | 2017-07-07 02:10:20 HSN17 [C] 5 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-07-07 02:10:20 HSN17 [C] 5 Min #2 | Reloading chart. | 2017-07-07 02:10:20 Symbol Error - ESU17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-07-07 02:10:20 HSN17 [C] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-07-07 02:10:20 HSN17 [C] 5 Min #1 | Reloading chart. | 2017-07-07 02:10:20 HSN17 [C] 5 Min #2 | Reloading chart. | 2017-07-07 02:10:20 SC Data - All Services | Received security definition for symbol ESU17 | 2017-07-07 02:10:20 HSN17 [C] 5 Min #1 | Reloading chart. | 2017-07-07 02:10:21 HD Request # 3 | Downloading Intraday chart data for ESU17 to the file ESU17.scid. Service: cme | 2017-07-07 02:10:21 HD Request # 3 | Download start date-time: 2017-07-06 01:52:09.000 | 2017-07-07 02:10:21 HD Request # 3 | Using server: ds1.sierracharts.com port 10149 | 2017-07-07 02:10:21 Socket (7) | Creating socket. | 2017-07-07 02:10:21 Socket (7) | Connecting to IP: 8.18.161.135. | 2017-07-07 02:10:21 Mapping HSN17 to HSN17. Service code: HongKongFutures.Exchange | 2017-07-07 02:10:21 SC Data - All Services | Starting real-time market data updates for: HSN17. ID: 3 | 2017-07-07 02:10:21 SC Data - All Services | Requesting security definition data for: HSN17. ID: 3 | 2017-07-07 02:10:21 Intraday data recording state for symbol HSN17 is set to download 'Pending'. | 2017-07-07 02:10:21 SC Data - All Services | Received security definition for symbol HSN17 | 2017-07-07 02:10:21 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-07-07 02:10:21 HD Request # 3 | Sending historical data logon request message. | 2017-07-07 02:10:21 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-07-06 01:52:09. Record interval: 0. Symbol: ESU17 | 2017-07-07 02:10:21 HD Request # 3 | Decompressing data. | 2017-07-07 02:10:21 HD Request # 3 | Receiving Intraday data for ESU17 starting at 2017-07-06 01:52:09 | 2017-07-07 02:10:22 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-07-06 01:52:13 | 2017-07-07 02:10:22 Symbol settings received. | 2017-07-07 02:10:23 Processed 5501 symbol settings. | 2017-07-07 02:10:23 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2017-07-07 02:10:23 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-07-07 02:10:23 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-07-07 02:10:23 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-07-07 02:10:23 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-07 02:10:23 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-07-07 02:10:23 Socket (7) | Initiating close of socket by core. | 2017-07-07 02:10:24 Socket (7) | Shutdown started. Waiting for graceful close. | 2017-07-07 02:10:24 Socket (7) | Socket gracefully closed by remote side. | 2017-07-07 02:10:24 Socket (7) | Closed. | 2017-07-07 02:10:24 Historical data download thread signaled to stop. | 2017-07-07 02:10:24 HD Request # 3 | Received 453221 records from 2017-07-06 01:52:09 to 2017-07-07 01:59:27 (24.1 hours) and wrote 453203 records for ESU17 | 2017-07-07 02:10:24 HD Request # 3 | Intraday download COMPLETE for ESU17. Completion time: 4s. Unique request ID: 2 | 2017-07-07 02:10:24 Removed historical data download ID 2 | 2017-07-07 02:10:24 Real-time Intraday chart data file updates started for ESU17 | 2017-07-07 02:10:24 Intraday chart data file opened for ESU17 | 2017-07-07 02:10:24 Delaying start of download for HSN17 | 2017-07-07 02:10:24 HD Request # 4 | Downloading Intraday chart data for HSN17 to the file HSN17.scid. Service: HongKongFutures.Exchange | 2017-07-07 02:10:25 HD Request # 4 | Download start date-time: 2017-07-06 07:41:51.000 | 2017-07-07 02:10:25 HD Request # 4 | Using server: ds7.sierracharts.com port 10149 | 2017-07-07 02:10:25 Socket (8) | Creating socket. | 2017-07-07 02:10:25 Socket (8) | Connecting to IP: 8.18.161.133. | 2017-07-07 02:10:25 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-07-07 02:10:26 HD Request # 4 | Sending historical data logon request message. | 2017-07-07 02:10:26 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-07-06 07:41:51. Record interval: 0. Symbol: HSN17 | 2017-07-07 02:10:26 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-07-07 02:10:27 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-07-07 02:10:27 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-07-07 02:10:27 HD Request # 4 | Decompressing data. | 2017-07-07 02:10:27 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-07 02:10:27 HD Request # 4 | Receiving Intraday data for HSN17 starting at 2017-07-06 07:41:51 | 2017-07-07 02:10:27 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-07-07 02:10:27 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-07-06 07:41:52 | 2017-07-07 02:10:27 Socket (8) | Initiating close of socket by core. | 2017-07-07 02:10:28 Socket (8) | Shutdown started. Waiting for graceful close. | 2017-07-07 02:10:28 Socket (8) | Socket gracefully closed by remote side. | 2017-07-07 02:10:28 Socket (8) | Closed. | 2017-07-07 02:10:28 Historical data download thread signaled to stop. | 2017-07-07 02:10:28 HD Request # 4 | Received 42139 records from 2017-07-06 07:41:51 to 2017-07-07 02:09:34 (18.5 hours) and wrote 42138 records for HSN17 | 2017-07-07 02:10:28 Added 1 Time and Sales records to Intraday data file for HSN17 after download. | 2017-07-07 02:10:28 HD Request # 4 | Intraday download COMPLETE for HSN17. Completion time: 3s. Unique request ID: 3 | 2017-07-07 02:10:28 Removed historical data download ID 3 | 2017-07-07 02:10:28 Real-time Intraday chart data file updates started for HSN17 | 2017-07-07 02:10:28 Intraday chart data file opened for HSN17 | 2017-07-07 02:10:28 Opened cached Intraday file: C:\SierraChart\Data\HSN17.scid | 2017-07-07 02:10:35 |
| [2017-07-07 03:04:34] |
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This is the relevant message: NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2017-07-07 02:10:18 We assume you have an Interactive Brokers account. If so, you start Trader Workstation and connect to it once this month. Refer to the instructions here: Interactive Brokers Trading Service: Setup Instructions And then when done, just set Global Settings >> Data/Trade Service Settings >> Service back to SC Data - All Services . You do not need to do anything else. You do not need to change the symbols of the charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-07 03:05:09
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| [2017-08-04 04:16:39] |
| SY Tong - Posts: 28 |
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Hi I followed as much as I can understand on that link. However it still doesn't work. Other than this problem, since 1 Aug, I have problems having live feeds on HSI HengSengIndex too. I am wondering if you guys can do a remote-control session on my computer. Thanks, Carol |
| [2017-08-04 05:11:18] |
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Do you still have an Interactive Brokers account? Your account does not have the Hong Kong Futures Exchange activated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-07 03:27:41] |
| SY Tong - Posts: 28 |
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Yes my IB is still working as per normal and I do have HK Futures Exchange activated. attached is the screen cap today |
 SC Screenshot 2017-08-03 12.01.51.jpg / V - Attached On 2017-08-07 03:26:28 UTC - Size: 912.46 KB - 314 views |
| [2017-08-07 03:33:46] |
| SY Tong - Posts: 28 |
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Is it possible for you to remotely connect to my computer to fix these problems? It has been a week and I simply can't trade at all. Thank you. |
| [2017-08-07 03:53:20] |
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The Hong Kong Futures exchange is not active on your account. Did you require market depth from the Hong Kong Futures exchange? Once we know we will activate it for you. Also you are not able to successfully connect Sierra Chart to your Interactive Brokers account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-07 03:53:40
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| [2017-08-07 05:11:38] |
| SY Tong - Posts: 28 |
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The Hong Kong Futures exchange is not active on your account. Did you require market depth from the Hong Kong Futures exchange? Once we know we will activate it for you. - Yes pls do so. I thought you meant it's not activated on IB side and as I checked with them, it's activated on IB side. Also you are not able to successfully connect Sierra Chart to your Interactive Brokers account? - I am not sure, how to check? It was working fine before 1 Aug Thank you |
| [2017-08-07 05:31:58] |
| SY Tong - Posts: 28 |
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Actually I am not sure why the HK Futures exchange is inactive on my account. I have been using it since I started using your service and paying for it and the payment has been set to auto-renew. What is the reason for lacking this feed since 1 Aug? I would like to avoid having the same problem next month. It has caused me 7 days not being to trade already. Thank you. |
| [2017-08-07 10:51:13] |
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The reason that HKFE was disabled is: Access to Custom Study (RcorderflowFeature) removed. We have reactivated it for you. You should begin to receive the real-time data now. Please confirm. Let us know if you are receiving real-time data for CME symbols. If not, we will call and help you get connected to Interactive Brokers TWS to resolve this issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-07 14:26:42
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| [2017-08-08 02:05:57] |
| SY Tong - Posts: 28 |
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I'm afraid I cant even log in today. Pls see the screen cap. Pls schedule a remote connection to fix all these problems. It's really getting very frustrating. Thank you. |
| Screenshot 2017-08-08 10.05.01.png / V - Attached On 2017-08-08 02:05:44 UTC - Size: 330.25 KB - 321 views |
| [2017-08-08 02:22:23] |
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We tried calling but there was no answer, but there is not a need for a phone call. We can just use remote assistance on its own. Could you please select Help >>Accept Remote Assistance from within Sierra Chart. You will see a team viewer program display. We will need the ID number and password. Do not post it here but start a new Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets And provide that information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-08 02:51:58] |
| SY Tong - Posts: 28 |
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thank you for the teamviewer session, glad all sorted out now. May I ask if IB must be logged in for SC to receive live feed? Because I never need to do so before 1 Aug... Thank you |
| [2017-08-08 02:53:15] |
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You need to do this once a month to receive Live ES data. For the details, refer to the "Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees" section here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support |
| [2017-08-08 03:13:18] |
| SY Tong - Posts: 28 |
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Is it a new practice? I never had to do so in the past... Or is it because of IB? Do I need to do so for TD? Thank you |
| [2017-08-08 04:57:34] |
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You need to do this because the Chicago Mercantile exchange requires this absurd practice. It really is very very very very very very wrong for what they do. It is quite absurd. This is an absolute monumental waste of our time because of their outrageous greed. We actually have another complaint from another user, related to the EUREX. The policies of the exchanges are absolutely despicable. They are treating us as if we are slaves and causing massive complaints and frustrations not only for us but our users as well. You should see this latest complaint. And it all centers around the exchange fee policies which are ridiculous. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-08 07:25:59
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| [2017-08-10 22:50:41] |
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Here are the instructions to automatically verify you have a live futures Trading account with Interactive Brokers: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#AutoMonthlyConfirmationOfLiveTradingAccountForSierraChartExchangeDataFeedCMEData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-11 08:02:05] |
| SY Tong - Posts: 28 |
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Thank you, will try to set up the automated verification. Regards |
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