Support Board
Date/Time: Fri, 10 Jan 2025 21:00:56 +0000
Temporary Loss of connection
View Count: 1168
| [2016-09-29 10:18:41] |
| User41512 - Posts: 58 |
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Hi, I have been using the Sierra Charts platform for a number of years, and it is usually very stable. Over the last few days however, I am constantly (happening 4/5 times every hour) getting a "waiting to reconnect" message, followed a few seconds later by "Waiting to download historical data". Then a few seconds later "Historical download complete". During this time i am not able to use the platform, which is a problem particularly if i am in the middle of a trade. The only thing that has changed recently is i have upgraded to version 1460. As a comparison i have a number of other trading platforms open at the same time, and these are not affected what-so-ever, so i know it is not a local connection issue. Please advise Kind Regards |
| [2016-09-29 11:02:58] |
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This is going to be caused by connection problem between your computer and our servers. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log When you notice the problem provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-29 12:23:40] |
| User41512 - Posts: 58 |
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Hi, As per your request, please find below the message log, after another temporary loss of connection: Software version: 1460 | 2016-09-29 12:37:29 Uses New Spreadsheets | 2016-09-29 12:37:29 Usage end date: 2016-10-24 | 2016-09-29 12:37:29 Enabled for: Advanced Features. | 2016-09-29 12:37:29 Enabled for: Advanced Features 2. | 2016-09-29 12:37:29 Enabled for: Sierra Chart Historical Data Service. | 2016-09-29 12:37:29 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-09-29 12:37:29 Current selected Data/Trading service: IQFeed | 2016-09-29 12:37:29 Chart Update Interval: 500 | 2016-09-29 12:37:29 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-09-29 12:37:29 2016-09-29 12:37:29 Local computer time | 2016-09-29 12:37:29 2016-09-29 11:37:29 Local computer time in UTC | 2016-09-29 12:37:29 2016-09-29 12:37:29 Local computer time in SC Time Zone | 2016-09-29 12:37:29 2016-09-29 05:42:45 Server time in UTC | 2016-09-29 12:37:29 Local computer UTC time and Server UTC time difference: 4 seconds. | 2016-09-29 12:37:29 Program path: C:\SierraChart\ | 2016-09-29 12:37:29 Data Files path: C:\SierraChart\Data\ | 2016-09-29 12:37:29 OS Version Number: 6.1 | 2016-09-29 12:37:29 Locale Setting: C | 2016-09-29 12:37:29 IQFeed | Level 2 port reports server is disconnected. | 2016-09-29 13:05:22 IQFeed | Level 1 system message: SERVER DISCONNECTED | 2016-09-29 13:05:22 IQFeed | Level 1 connection to data server disconnected. Reconnecting. | 2016-09-29 13:05:22 Connection to the external service has been lost. | 2016-09-29 13:05:22 Socket (224) | Shutdown and closed. | 2016-09-29 13:05:22 IQFeed | Disconnected from Level 2 port. | 2016-09-29 13:05:22 Socket (223) | Shutdown and closed. | 2016-09-29 13:05:22 IQFeed | Disconnected from Lookup port. | 2016-09-29 13:05:22 Socket (222) | Shutdown and closed. | 2016-09-29 13:05:22 IQFeed | Disconnected from Level 1 port. | 2016-09-29 13:05:22 Socket (221) | Shutdown and closed. | 2016-09-29 13:05:22 IQFeed | Disconnected from Admin port. | 2016-09-29 13:05:22 IQFeed | Disconnected. | 2016-09-29 13:05:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-29 13:05:22 IQFeed | Connecting. | 2016-09-29 13:05:25 IQFeed | Connecting to Admin port 9300 | 2016-09-29 13:05:25 Socket (264) | Connected. | 2016-09-29 13:05:25 IQFeed | Connected to Admin port. | 2016-09-29 13:05:25 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2016-09-29 13:05:25 AdminMessage: S,STATS,66.112.156.222,60003,500,0,1,0,16,19,Sep 29 1:05PM,Sep 29 08:05AM,Connected,5.2.3.0,patrickf,12319.85,0.02,6159.92,134598.54,0.03,67299.27, | 2016-09-29 13:05:26 IQFeed | Connecting to Level 1 port 5009 | 2016-09-29 13:05:26 Socket (265) | Connected. | 2016-09-29 13:05:26 IQFeed | Connected to Level 1 port. | 2016-09-29 13:05:26 IQFeed | Connecting to Lookup port 9100 | 2016-09-29 13:05:26 IQFeed | Connecting to Level 2 port (9200)... | 2016-09-29 13:05:26 Socket (266) | Connected. | 2016-09-29 13:05:26 IQFeed | Connected to Historical Data port. | 2016-09-29 13:05:26 IQFeed | Connected to data server. | 2016-09-29 13:05:26 Socket (267) | Connected. | 2016-09-29 13:05:26 IQFeed | Connected to Level 2 port. | 2016-09-29 13:05:26 IQFeed Level 2 error: Account not authorized for Level II | 2016-09-29 13:05:26 IQFeed | Level 1 system message: KEY | 2016-09-29 13:05:26 IQFeed | Level 1 system message: SERVER CONNECTED | 2016-09-29 13:05:26 IQFeed | Level 1 system message: IP | 2016-09-29 13:05:26 IQFeed | Level 1 system message: CUST | 2016-09-29 13:05:26 IQFeed | Level 2 protocol is 5.0. | 2016-09-29 13:05:26 IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2016-09-29 13:05:26 IQFeed | Requesting security definition data for: XG#. ID: 1 | 2016-09-29 13:05:26 IQFeed | Using primary service for historical data for XG# | 2016-09-29 13:05:26 Intraday data recording state for symbol XG# is set to download 'Pending'. | 2016-09-29 13:05:26 Market data subscription status is not known while delaying historical data download for symbol: XG# | 2016-09-29 13:05:26 Delaying start of download for XG# | 2016-09-29 13:05:26 IQFeed | Starting real-time market data updates for: EX#. ID: 2 | 2016-09-29 13:05:27 IQFeed | Requesting security definition data for: EX#. ID: 2 | 2016-09-29 13:05:27 IQFeed | Using primary service for historical data for EX# | 2016-09-29 13:05:27 Intraday data recording state for symbol EX# is set to download 'Pending'. | 2016-09-29 13:05:27 Delaying start of download for XG# | 2016-09-29 13:05:27 IQFeed | Using primary service for historical data for XG# | 2016-09-29 13:05:29 XG# Monthly #14 | Reloading chart. | 2016-09-29 13:05:29 HD Request # 37 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2016-09-29 13:05:31 HD Request # 37 | Download start Date-Time: 2016-09-29 13:05:07.000 | 2016-09-29 13:05:31 HD Request # 37 | Requesting Tick data beginning at 2016-09-29 08:05:07 US Eastern Time. Request: HTT,XG#,20160929 080507,,,,,1,36,5000 | 2016-09-29 13:05:31 HD Request # 37 | Receiving historical Intraday Tick data for XG# | 2016-09-29 13:05:31 HD Request # 37 | Receiving Intraday data for XG# starting at 2016-09-29 13:05:07 | 2016-09-29 13:05:31 HD Request # 37 | Timestamp of first Intraday data file record written: 2016-09-29 13:05:08 | 2016-09-29 13:05:31 HD Request # 37 | Received 48 records from 2016-09-29 13:05:07 to 2016-09-29 13:05:27 (20.0 seconds) and wrote 47 records for XG# | 2016-09-29 13:05:31 Added 3 Time and Sales records to Intraday data file for XG# after download. | 2016-09-29 13:05:31 HD Request # 37 | Intraday download COMPLETE for XG#. Completion time: 0s. Unique request ID: 36 | 2016-09-29 13:05:31 Removed historical data download ID 36 | 2016-09-29 13:05:31 Real-time Intraday chart data file updates started for XG# | 2016-09-29 13:05:31 Intraday chart data file opened for XG# | 2016-09-29 13:05:31 Delaying start of download for EX# | 2016-09-29 13:05:31 Opened cached Intraday file: C:\SierraChart\Data\XG#.scid | 2016-09-29 13:05:31 HD Request # 38 | Downloading Intraday chart data for EX# to the file EX#.scid. Service: dtn | 2016-09-29 13:05:33 HD Request # 38 | Download start Date-Time: 2016-09-29 13:05:04.000 | 2016-09-29 13:05:33 HD Request # 38 | Requesting Tick data beginning at 2016-09-29 08:05:04 US Eastern Time. Request: HTT,EX#,20160929 080504,,,,,1,37,5000 | 2016-09-29 13:05:33 HD Request # 38 | Receiving historical Intraday Tick data for EX# | 2016-09-29 13:05:33 HD Request # 38 | Receiving Intraday data for EX# starting at 2016-09-29 13:05:04 | 2016-09-29 13:05:33 HD Request # 38 | Timestamp of first Intraday data file record written: 2016-09-29 13:05:12 | 2016-09-29 13:05:33 HD Request # 38 | Received 10 records from 2016-09-29 13:05:04 to 2016-09-29 13:05:25 (21.0 seconds) and wrote 9 records for EX# | 2016-09-29 13:05:33 HD Request # 38 | Intraday download COMPLETE for EX#. Completion time: 0s. Unique request ID: 37 | 2016-09-29 13:05:33 Removed historical data download ID 37 | 2016-09-29 13:05:33 Real-time Intraday chart data file updates started for EX# | 2016-09-29 13:05:33 Intraday chart data file opened for EX# | 2016-09-29 13:05:33 Opened cached Intraday file: C:\SierraChart\Data\EX#.scid | 2016-09-29 13:05:42 |
| [2016-09-29 17:56:58] |
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OK we did not realize you are using an external service and not a Sierra Chart service. In this case you are connecting to IQ Feed. These are the relevant messages: IQFeed | Level 2 port reports server is disconnected. | 2016-09-29 13:05:22 IQFeed | Level 1 system message: SERVER DISCONNECTED | 2016-09-29 13:05:22 IQFeed | Level 1 connection to data server disconnected. Reconnecting. | 2016-09-29 13:05:22 Connection to the external service has been lost. | 2016-09-29 13:05:22 So the connection is being lost on the IQ Feed side. You will need to contact them for help with it. When a connection is indicated to be lost, Sierra Chart goes through a process of re-downloading historical data to ensure there is no missed historical data. This is absolutely necessary. Consider using the Sierra Chart Real-time and Historical Exchange Data Feed instead: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php You will also save a lot. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-29 17:58:59
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| [2016-09-30 09:28:14] |
| User41512 - Posts: 58 |
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Thks. If i switch to the sierra charts data feed what will the costs be? : The basic cost is stated as $35. however there are 2 exchange fees shown for Eurex - Eurex data feed - $15.75 or Eurex professional feed at $57.75. What is the difference between them ? and would they allow me to use volume profiling, and the numbers bars showing data on a tick by tick basis.. Lastly would there be any other costs ? Thks |
| [2016-09-30 09:53:55] |
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Unless you are considered a professional by the EUREX exchange, you just need to pay the 15.75 exchange fee. So there is no functional difference. The data feed is tick by tick and supports Volume Profiles and Numbers Bars. There is only the cost of the data feed and exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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