Support Board
Date/Time: Fri, 10 Jan 2025 21:02:56 +0000
Post From: Temporary Loss of connection
| [2016-09-29 17:56:58] |
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OK we did not realize you are using an external service and not a Sierra Chart service. In this case you are connecting to IQ Feed. These are the relevant messages: IQFeed | Level 2 port reports server is disconnected. | 2016-09-29 13:05:22 IQFeed | Level 1 system message: SERVER DISCONNECTED | 2016-09-29 13:05:22 IQFeed | Level 1 connection to data server disconnected. Reconnecting. | 2016-09-29 13:05:22 Connection to the external service has been lost. | 2016-09-29 13:05:22 So the connection is being lost on the IQ Feed side. You will need to contact them for help with it. When a connection is indicated to be lost, Sierra Chart goes through a process of re-downloading historical data to ensure there is no missed historical data. This is absolutely necessary. Consider using the Sierra Chart Real-time and Historical Exchange Data Feed instead: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php You will also save a lot. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-29 17:58:59
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