Support Board
Date/Time: Tue, 24 Dec 2024 03:08:30 +0000
Attached orders work in sim mode but not in live mode
View Count: 938
| [2015-10-16 13:35:12] |
| User378226 - Posts: 15 |
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Hello, I am using the latest version (1309), and when I place an order in sim mode, the attached orders (stop and target) appear just fine, however, when I am in live mode, the attached orders would only appear when I right click mouse on the chart to place order, if I place order on any of the buy/sell buttons in the attached trade window, the attached orders won't come out, only the parent order. Has anyone encountered this problem and know how to fix it? Thanks, Mike * rebooted the pc and now it works. Date Time Of Last Edit: 2015-10-16 14:53:43
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| [2015-10-16 18:12:16] |
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Restarting the computer would not be the solution to something like this ever. The proper solution is to make sure the "Use Attached Orders" option is enabled Or make sure the Scale In option is disabled: https://www.sierrachart.com/index.php?page=doc/doc_AttachedOrders.html#ScalingIn Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-19 14:31:15] |
| User378226 - Posts: 15 |
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Thank you, the use attached orders box had always been checked, I followed the instructions in the provided link, and the attached order do stay in live mode now, however, there is another problem - right after my live order gets filled, I would get disconnected from the live price server (I am using Infinity), and by the time I reconnect, the attached orders would disappear.
Date Time Of Last Edit: 2015-10-19 14:36:04
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| [2015-10-19 17:28:54] |
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right after my live order gets filled, I would get disconnected from the live price server (I am using Infinity),
For this particular problem you need to contact TransAct support. It indicates an abnormal shutdown of the bridge program. Try updating Sierra Chart to the latest prerelease by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Use the latest prerelease with Help >> Download Prerelease. It includes a new bridge program that might solve the problem possibly. If not, contact TransAct support for help with this. Your broker can put you in contact with them. Regarding the Attached Orders disappearing, does the Order Action Source for them in the Trade Activity Log say "Canceling due to no order update" for one of the lines for them? Here is information about viewing the Trade Activity Log: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ViewingHistoricalTA Also, if you have enabled the Use Attached Orders option and the Attached Orders are not being sent, then you are probably setting that option on the wrong Trade Window: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SettingsNotApplying Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 17:31:31
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| [2015-10-19 17:45:48] |
| User378226 - Posts: 15 |
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I contacted TransAct support and we went over the bridge program setting and exchanged trade activity log from both ends. On my end, in the Order Action Source, it has "Auto-sent child from parent fill" for both the target and the stop orders. And followed by "Disconnected from server", "Synchronized Internal Position to current Service Position. Current position quantity:0" Once I got reconnected, I did get "Canceling due to no order update from server", at this point, the only line visible on the chart is the filled parent order, and none of the child orders were visible, which is my greatest concern as my position may be exposed without stop while I was disconnected. TransAct support and I exchanged quite a few emails and CC'd SC, at this point I am not sure who can help me with this disconnection problem. I have downloaded version 1313 just now, I would like to give it a try but the thought of possibly leaving another order exposed w/out stop is uneasy. |
| [2015-10-19 18:47:34] |
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The disconnection problem is completely outside of our ability to solve. It sounds like a fault within the TransAct software. It is for this reason, that the Attached Orders are being internally canceled by Sierra Chart because they are not actually getting sent to the TransAct server because at the time they are being sent, the TransAct bridge program most likely is abnormally shutting down. So Sierra Chart is detecting this and canceling them because they are not actually working. We will contact the necessary person at TransAct to assist you with this. Please do not contact TransAct further about this. We will give the right person at TransAct your email address. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 18:52:18
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| [2015-10-19 18:50:10] |
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However, before we contact TransAct, set your first and last name here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo And make sure the Country is set correctly. Let us know when this is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 18:52:54
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| [2015-10-19 19:02:52] |
| User378226 - Posts: 15 |
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Just updated my information, first/last name and zip/country. Thanks SC support.
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| [2015-10-19 19:25:22] |
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TransAct has been contacted. If you not hear from them in one or two days, let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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