Support Board
Date/Time: Tue, 24 Dec 2024 03:16:03 +0000
Post From: Attached orders work in sim mode but not in live mode
| [2015-10-19 18:47:34] |
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The disconnection problem is completely outside of our ability to solve. It sounds like a fault within the TransAct software. It is for this reason, that the Attached Orders are being internally canceled by Sierra Chart because they are not actually getting sent to the TransAct server because at the time they are being sent, the TransAct bridge program most likely is abnormally shutting down. So Sierra Chart is detecting this and canceling them because they are not actually working. We will contact the necessary person at TransAct to assist you with this. Please do not contact TransAct further about this. We will give the right person at TransAct your email address. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 18:52:18
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