Support Board
Date/Time: Tue, 24 Dec 2024 03:08:35 +0000
Post From: Attached orders work in sim mode but not in live mode
| [2015-10-19 17:28:54] |
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right after my live order gets filled, I would get disconnected from the live price server (I am using Infinity),
For this particular problem you need to contact TransAct support. It indicates an abnormal shutdown of the bridge program. Try updating Sierra Chart to the latest prerelease by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Use the latest prerelease with Help >> Download Prerelease. It includes a new bridge program that might solve the problem possibly. If not, contact TransAct support for help with this. Your broker can put you in contact with them. Regarding the Attached Orders disappearing, does the Order Action Source for them in the Trade Activity Log say "Canceling due to no order update" for one of the lines for them? Here is information about viewing the Trade Activity Log: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ViewingHistoricalTA Also, if you have enabled the Use Attached Orders option and the Attached Orders are not being sent, then you are probably setting that option on the wrong Trade Window: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SettingsNotApplying Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 17:31:31
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