Support Board
Date/Time: Mon, 23 Dec 2024 05:36:11 +0000
Latency or Sticky Cancelled Orders - not sure?
View Count: 944
| [2015-09-09 00:34:38] |
| AP - Posts: 117 |
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So, please help me out here. I am trading some serious size (at least in relation to myself during fast markets) and I am having this issue where - Even after pressing "Cancel All" - my order continue to show up. Now this happens when markets get a bit too fast not like (other Monday) just regular fast markets like in the mornings or towards the end of the day. One way I was trying to circumvent this problem was disconnecting myself and reconnecting thinking that maybe the cancelled order is indeed cancelled and it is just the Sierra platform showing up that cancelled order as an active order due to latency or stickiness but the problem was not solved instantaneously. It would still take about 10-15 long second before the cancelled order disappears. I also tried repeating cancel all commands repeatedly and it still won't go. Any reason why is this happening - please? |
| [2015-09-09 03:05:22] |
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Based on the information given this would either be due to a server problem or other network connectivity problem to the trading server. We see you are using CQG FIX. We would think with that kind of connection, problem like this are not going to be likely. We usually do not hear about this kind of problem with CQG FIX. When you notice this, select File >>Disconnect and File >> Connect to Data Feed. This will refresh the order list from the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-09 03:05:38
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