Support Board
Date/Time: Mon, 23 Dec 2024 05:19:39 +0000
Sierra won't connect to IB, here is the message log
View Count: 1572
| [2015-08-24 13:49:59] |
| auggie - Posts: 45 |
|
IB is running and updating but Sierra won't connect. I updated Java JRE over the weekend. Larry Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-08-24 09:46:04 Socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-24 09:46:05 Socket (13) | Shutdown and closed. | 2015-08-24 09:46:05 Interactive Brokers | Failed to connect to the data and trade server. | 2015-08-24 09:46:05 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-08-24 09:46:05 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-24 09:46:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-24 09:46:05 Interactive Brokers | Disconnected. | 2015-08-24 09:46:05 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-24 09:46:05 |
| [2015-08-24 17:18:37] |
| |
|
This is the relevant error message: Socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-24 09:46:05
Refer to step 22 here: https://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-24 17:32:00] |
| auggie - Posts: 45 |
|
I am in Trader Workstation Config and have selected API. It says "API access is diabled"
|
| [2015-08-24 17:33:07] |
| |
|
If you cannot enable TWS socket API access, then contact Interactive Brokers about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-08 15:11:53] |
| User888876 - Posts: 33 |
|
Good day, I have connected SC to IB, but when I enter an order in SC, it is not transmitted to IB. What do I have to fix? |
| [2015-09-08 16:31:12] |
| JRA - Posts: 97 |
|
Today all day I have the same issue with IB, it connects it disconnects and the orders dont pass
|
| [2015-09-08 17:25:12] |
| |
|
I have connected SC to IB, but when I enter an order in SC, it is not transmitted to IB. What do I have to fix? Today all day I have the same issue with IB, it connects it disconnects and the orders dont pass
Start a New Support Request about this:https://www.sierrachart.com/SupportBoard.php?do=NewThread&ForumID=0 And provide us the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-08 17:25:28
|
| [2015-09-08 18:31:58] |
| User888876 - Posts: 33 |
|
There is nothing under Trade >> Trade Orders and Positions >> Orders
|
| [2015-09-08 18:48:38] |
| |
|
Go to Trade >> Trade Orders and Positions >> Orders . Make sure Orders >> Show Only Working Orders is not checked. You should see the order listed for sure. If it has an "Error" Status, then go to Trade >> Trade Service Log and find out what the error message is for that particular order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-08 18:50:45] |
| User888876 - Posts: 33 |
|
I used one SC for IQfeed and second SC for entering orders. Now I deleted from computer second SC, and first copy I connected to IB. The orders from SC do not go to IB.
|
| [2015-09-08 19:12:21] |
| |
|
We need to understand this better. We need to see the Trade Activity Log lines for the order you are submitting which is not going to Interactive Brokers. Follow the instructions here to provide this: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: