Support Board
Date/Time: Sun, 22 Dec 2024 05:41:56 +0000
JPY: SC vs IB
View Count: 1047
| [2015-07-26 23:52:57] |
| User94740 - Posts: 333 |
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Hi SC, it seems my charting data for jpy is showing only 5 places after the decimal, though IB is showing 7 and thus making it difficult to trade jpy. Solution?
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| [2015-07-27 01:02:49] |
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The symbol settings have been updated for this symbol to show 7 decimal places. Apply them to the chart following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateChartSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-27 08:40:16] |
| User94740 - Posts: 333 |
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thx SC, but I think it is a little more difficult since I am taking the data from SC Historical and renaming it to the IB format. After making the adjustments in the global settings the amount of places to the right of the decimal are then in-sync with IB, but as soon as I connect to IB, then it adds three more additional places and puts it out of sync once again.
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| [2015-07-27 09:22:40] |
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since I am taking the data from SC Historical and renaming it to the IB format. You do not need to do this. Sierra Chart has supported downloading data direct from the Sierra Chart Historical Data service when using Interactive Brokers, probably for about a year now.then it adds three more additional places and puts it out of sync once again. This is impossible for us to properly comprehend unless we see exactly what you are seeing and know exactly what you are doing. Anyway, none of this is really relevant.Make sure that Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is checked. Do not make any adjustments to the Global Symbol Settings for this symbol with its tick size or multiplier. Those are set correctly and we will not support any changes to them. Therefore, update the Symbol Settings to the default before downloading the data. Re-download the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-27 09:24:20
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| [2015-07-27 09:32:25] |
| User94740 - Posts: 333 |
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ok, but when I try an IB format with SC Historical data feed, then I get a message "download failed". Maybe you can elaborate on the procedure please. Please see pic: http://www.sierrachart.com/image.php?l=1437989395586.png Have ensured this is checked PS how much data time is available for jpy? |
| [2015-07-27 09:37:11] |
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In regards to "Download failed" we need to see the Message Log. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log There should be at least five years of Intraday data available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-27 09:44:00] |
| User94740 - Posts: 333 |
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have sent the log
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| [2015-07-27 09:50:24] |
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The last activity in the Message Log indicates you are using the Sierra Chart Historical Data service. Do not use that service. Restart Sierra Chart, and set Sierra Chart to use IB and only open a chart for JPY futures by selecting the symbol through File >> Find Symbol. Do not open any other charts. Re-Download the data in the chart with Edit >> Delete All Data and Download. Please follow our procedures, because otherwise, it becomes exceptionally hard for us to figure out what you are doing. After this if you still have a problem post the Message Log again. But you should not have any problem if you follow these standard procedures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-27 09:51:58
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| [2015-07-27 10:33:15] |
| User94740 - Posts: 333 |
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ok, but there seems to be a hole in the data from 14.12.2013 to 12.06.2015 http://www.sierrachart.com/image.php?l=1437992421980.png |
| [2015-07-27 11:16:23] |
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Follow the instructions here to fully re-download the data for all contracts: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-27 11:32:05
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| [2015-07-27 11:32:37] |
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We apologize. The link we gave in the prior post was not directly to the section to re-download the data. Here it is: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading The previous post has been corrected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-27 11:42:25] |
| User94740 - Posts: 333 |
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done! thx!
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