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cant stay data connected

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[2015-05-08 19:41:54] #1 [Go To First Post]
FVT - Posts: 3
last two days I cannot stay connected to data all day, and at some point in the day I cannot connect at all to day. here is my recent log Software version: 1220 \| 2015-05-08 15:38:46 Uses New Spreadsheets \| 2015-05-08 15:38:46 Usage end date: 2015-05-18 \| 2015-05-08 15:38:46 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-05-08 15:38:46 Active service: CTS T4 FIX \| 2015-05-08 15:38:46 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-05-08 15:38:46 2015-05-08 15:38:46 Local computer clock time \| 2015-05-08 15:38:46 2015-05-08 19:38:46 GMT time \| 2015-05-08 15:38:46 2015-05-08 15:38:46 Time zone adjusted time \| 2015-05-08 15:38:46 Time difference to server time: 3 seconds. \| 2015-05-08 15:38:46 Program path: C:\SierraChart\ \| 2015-05-08 15:38:46 Data Files path: C:\SierraChart\Data\ \| 2015-05-08 15:38:46 OS Version Number: 6.1 \| 2015-05-08 15:38:46 Locale Information: C \| 2015-05-08 15:38:46 Checking for new symbol settings for cts \| 2015-05-08 15:38:46 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-05-08 15:38:47 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-05-08 15:38:48 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2015-05-08 15:38:49 CTS FIX - Firm: Dorman \| 2015-05-08 15:38:49 Symbol settings are up-to-date for cts \| 2015-05-08 15:38:50 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 208.116.215.102 \| 2015-05-08 15:38:50 CTS FIX socket (2) \| Connected. \| 2015-05-08 15:38:50 CTS FIX socket (2) \| Starting SSL connection. \| 2015-05-08 15:38:50 CTS FIX socket (2) \| SSL connection established. \| 2015-05-08 15:38:52 CTS FIX: Sending the Logon message. \| 2015-05-08 15:38:53 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2015-05-08 15:38:53 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2015-05-08 15:38:53 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2015-05-08 15:38:53 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2015-05-08 15:38:53 CTS FIX socket (2) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-05-08 15:38:53 CTS FIX socket (2) \| SSL has been shut down. \| 2015-05-08 15:38:53 CTS FIX socket (2) \| SSL object has been freed. SSL state is now disconnected. \| 2015-05-08 15:38:53 CTS FIX socket (2) \| Shutdown and closed. \| 2015-05-08 15:38:53 CTS FIX: Logged out and disconnected. \| 2015-05-08 15:38:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-05-08 15:38:53 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-05-08 15:38:53 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:38:53 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:38:53 CTS FIX: Disconnected. \| 2015-05-08 15:38:53 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-05-08 15:38:53 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-05-08 15:38:55 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-05-08 15:38:55 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2015-05-08 15:38:56 CTS FIX - Firm: Dorman \| 2015-05-08 15:38:56 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 208.116.215.102 \| 2015-05-08 15:38:56 CTS FIX socket (3) \| Connected. \| 2015-05-08 15:38:57 CTS FIX socket (3) \| Starting SSL connection. \| 2015-05-08 15:38:57 CTS FIX socket (3) \| SSL connection established. \| 2015-05-08 15:38:58 CTS FIX: Sending the Logon message. \| 2015-05-08 15:38:59 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2015-05-08 15:38:59 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2015-05-08 15:38:59 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2015-05-08 15:38:59 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2015-05-08 15:38:59 CTS FIX socket (3) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-05-08 15:38:59 CTS FIX socket (3) \| SSL has been shut down. \| 2015-05-08 15:38:59 CTS FIX socket (3) \| SSL object has been freed. SSL state is now disconnected. \| 2015-05-08 15:38:59 CTS FIX socket (3) \| Shutdown and closed. \| 2015-05-08 15:38:59 CTS FIX: Logged out and disconnected. \| 2015-05-08 15:38:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-05-08 15:38:59 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-05-08 15:38:59 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:38:59 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:38:59 CTS FIX: Disconnected. \| 2015-05-08 15:38:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-05-08 15:38:59 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2015-05-08 15:39:03 CTS FIX - Firm: Dorman \| 2015-05-08 15:39:03 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 74.201.6.106 \| 2015-05-08 15:39:03 CTS FIX socket (4) \| Connected. \| 2015-05-08 15:39:04 CTS FIX socket (4) \| Starting SSL connection. \| 2015-05-08 15:39:04 CTS FIX socket (4) \| SSL connection established. \| 2015-05-08 15:39:04 CTS FIX: Sending the Logon message. \| 2015-05-08 15:39:05 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2015-05-08 15:39:05 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2015-05-08 15:39:05 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2015-05-08 15:39:05 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2015-05-08 15:39:05 CTS FIX socket (4) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-05-08 15:39:05 CTS FIX socket (4) \| SSL has been shut down. \| 2015-05-08 15:39:05 CTS FIX socket (4) \| SSL object has been freed. SSL state is now disconnected. \| 2015-05-08 15:39:05 CTS FIX socket (4) \| Shutdown and closed. \| 2015-05-08 15:39:05 CTS FIX: Logged out and disconnected. \| 2015-05-08 15:39:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-05-08 15:39:05 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-05-08 15:39:05 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:39:05 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:39:05 CTS FIX: Disconnected. \| 2015-05-08 15:39:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-05-08 15:39:05 File >> Disconnect selected. \| 2015-05-08 15:39:07 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:39:07 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:39:07 CTS FIX: Disconnected. \| 2015-05-08 15:39:07 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2015-05-08 15:39:11 CTS FIX - Firm: Dorman \| 2015-05-08 15:39:11 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 74.201.6.106 \| 2015-05-08 15:39:11 CTS FIX socket (5) \| Connected. \| 2015-05-08 15:39:12 CTS FIX socket (5) \| Starting SSL connection. \| 2015-05-08 15:39:12 CTS FIX socket (5) \| SSL connection established. \| 2015-05-08 15:39:12 CTS FIX: Sending the Logon message. \| 2015-05-08 15:39:13 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2015-05-08 15:39:13 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2015-05-08 15:39:13 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2015-05-08 15:39:13 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2015-05-08 15:39:13 CTS FIX socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-05-08 15:39:13 CTS FIX socket (5) \| SSL has been shut down. \| 2015-05-08 15:39:13 CTS FIX socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2015-05-08 15:39:13 CTS FIX socket (5) \| Shutdown and closed. \| 2015-05-08 15:39:13 CTS FIX: Logged out and disconnected. \| 2015-05-08 15:39:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-05-08 15:39:13 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-05-08 15:39:13 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:39:13 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:39:13 CTS FIX: Disconnected. \| 2015-05-08 15:39:13 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-05-08 15:39:13 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2015-05-08 15:39:16 CTS FIX - Firm: Dorman \| 2015-05-08 15:39:16 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 74.201.6.106 \| 2015-05-08 15:39:17 CTS FIX socket (6) \| Connected. \| 2015-05-08 15:39:17 CTS FIX socket (6) \| Starting SSL connection. \| 2015-05-08 15:39:17 CTS FIX socket (6) \| SSL connection established. \| 2015-05-08 15:39:18 CTS FIX: Sending the Logon message. \| 2015-05-08 15:39:18 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2015-05-08 15:39:19 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2015-05-08 15:39:19 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2015-05-08 15:39:19 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2015-05-08 15:39:19 CTS FIX socket (6) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-05-08 15:39:19 CTS FIX socket (6) \| SSL has been shut down. \| 2015-05-08 15:39:19 CTS FIX socket (6) \| SSL object has been freed. SSL state is now disconnected. \| 2015-05-08 15:39:19 CTS FIX socket (6) \| Shutdown and closed. \| 2015-05-08 15:39:19 CTS FIX: Logged out and disconnected. \| 2015-05-08 15:39:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-05-08 15:39:19 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-05-08 15:39:19 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:39:19 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:39:19 CTS FIX: Disconnected. \| 2015-05-08 15:39:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-05-08 15:39:19 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2015-05-08 15:39:22 CTS FIX - Firm: Dorman \| 2015-05-08 15:39:22 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 74.201.6.106 \| 2015-05-08 15:39:22 CTS FIX socket (7) \| Connected. \| 2015-05-08 15:39:22 CTS FIX socket (7) \| Starting SSL connection. \| 2015-05-08 15:39:22 CTS FIX socket (7) \| SSL connection established. \| 2015-05-08 15:39:22 CTS FIX: Sending the Logon message. \| 2015-05-08 15:39:22 CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user \| 2015-05-08 15:39:22 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2015-05-08 15:39:22 CTS FIX socket (7) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-05-08 15:39:22 CTS FIX socket (7) \| SSL has been shut down. \| 2015-05-08 15:39:22 CTS FIX socket (7) \| SSL object has been freed. SSL state is now disconnected. \| 2015-05-08 15:39:22 CTS FIX socket (7) \| Shutdown and closed. \| 2015-05-08 15:39:22 CTS FIX: Logged out and disconnected. \| 2015-05-08 15:39:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-05-08 15:39:22 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-05-08 15:39:22 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:39:22 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:39:22 CTS FIX: Disconnected. \| 2015-05-08 15:39:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-05-08 15:39:22 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2015-05-08 15:39:25 CTS FIX - Firm: Dorman \| 2015-05-08 15:39:25 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 74.201.6.106 \| 2015-05-08 15:39:25 CTS FIX socket (8) \| Connected. \| 2015-05-08 15:39:26 CTS FIX socket (8) \| Starting SSL connection. \| 2015-05-08 15:39:26 File >> Disconnect selected. \| 2015-05-08 15:39:26 CTS FIX: DisconnectFIX called. \| 2015-05-08 15:39:26 CTS FIX socket (8) \| SSL object has been freed. SSL state is now disconnected. \| 2015-05-08 15:39:26 CTS FIX socket (8) \| Shutdown and closed. \| 2015-05-08 15:39:26 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2015-05-08 15:39:26 CTS FIX Historical Data: DisconnectFIX called. \| 2015-05-08 15:39:26 CTS FIX: Disconnected. \| 2015-05-08 15:39:26

[2015-05-08 20:09:26] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2015-05-08 15:39:19 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2015-05-08 15:39:19 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2015-05-08 15:39:19 You need to do what it says: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. You need to contact your broker about this: CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user \| 2015-05-08 15:39:22 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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