Support Board
Date/Time: Sun, 22 Dec 2024 23:10:03 +0000
Post From: cant stay data connected
| [2015-05-08 19:41:54] |
| FVT - Posts: 3 |
|
last two days I cannot stay connected to data all day, and at some point in the day I cannot connect at all to day. here is my recent log Software version: 1220 | 2015-05-08 15:38:46 Uses New Spreadsheets | 2015-05-08 15:38:46 Usage end date: 2015-05-18 | 2015-05-08 15:38:46 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-05-08 15:38:46 Active service: CTS T4 FIX | 2015-05-08 15:38:46 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-05-08 15:38:46 2015-05-08 15:38:46 Local computer clock time | 2015-05-08 15:38:46 2015-05-08 19:38:46 GMT time | 2015-05-08 15:38:46 2015-05-08 15:38:46 Time zone adjusted time | 2015-05-08 15:38:46 Time difference to server time: 3 seconds. | 2015-05-08 15:38:46 Program path: C:\SierraChart\ | 2015-05-08 15:38:46 Data Files path: C:\SierraChart\Data\ | 2015-05-08 15:38:46 OS Version Number: 6.1 | 2015-05-08 15:38:46 Locale Information: C | 2015-05-08 15:38:46 Checking for new symbol settings for cts | 2015-05-08 15:38:46 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-05-08 15:38:47 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-05-08 15:38:48 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-05-08 15:38:49 CTS FIX - Firm: Dorman | 2015-05-08 15:38:49 Symbol settings are up-to-date for cts | 2015-05-08 15:38:50 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 208.116.215.102 | 2015-05-08 15:38:50 CTS FIX socket (2) | Connected. | 2015-05-08 15:38:50 CTS FIX socket (2) | Starting SSL connection. | 2015-05-08 15:38:50 CTS FIX socket (2) | SSL connection established. | 2015-05-08 15:38:52 CTS FIX: Sending the Logon message. | 2015-05-08 15:38:53 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-08 15:38:53 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-05-08 15:38:53 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-05-08 15:38:53 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2015-05-08 15:38:53 CTS FIX socket (2) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-08 15:38:53 CTS FIX socket (2) | SSL has been shut down. | 2015-05-08 15:38:53 CTS FIX socket (2) | SSL object has been freed. SSL state is now disconnected. | 2015-05-08 15:38:53 CTS FIX socket (2) | Shutdown and closed. | 2015-05-08 15:38:53 CTS FIX: Logged out and disconnected. | 2015-05-08 15:38:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-08 15:38:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-08 15:38:53 CTS FIX: DisconnectFIX called. | 2015-05-08 15:38:53 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:38:53 CTS FIX: Disconnected. | 2015-05-08 15:38:53 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-08 15:38:53 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-05-08 15:38:55 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-05-08 15:38:55 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-05-08 15:38:56 CTS FIX - Firm: Dorman | 2015-05-08 15:38:56 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 208.116.215.102 | 2015-05-08 15:38:56 CTS FIX socket (3) | Connected. | 2015-05-08 15:38:57 CTS FIX socket (3) | Starting SSL connection. | 2015-05-08 15:38:57 CTS FIX socket (3) | SSL connection established. | 2015-05-08 15:38:58 CTS FIX: Sending the Logon message. | 2015-05-08 15:38:59 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-08 15:38:59 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-05-08 15:38:59 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-05-08 15:38:59 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2015-05-08 15:38:59 CTS FIX socket (3) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-08 15:38:59 CTS FIX socket (3) | SSL has been shut down. | 2015-05-08 15:38:59 CTS FIX socket (3) | SSL object has been freed. SSL state is now disconnected. | 2015-05-08 15:38:59 CTS FIX socket (3) | Shutdown and closed. | 2015-05-08 15:38:59 CTS FIX: Logged out and disconnected. | 2015-05-08 15:38:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-08 15:38:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-08 15:38:59 CTS FIX: DisconnectFIX called. | 2015-05-08 15:38:59 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:38:59 CTS FIX: Disconnected. | 2015-05-08 15:38:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-08 15:38:59 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-05-08 15:39:03 CTS FIX - Firm: Dorman | 2015-05-08 15:39:03 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-05-08 15:39:03 CTS FIX socket (4) | Connected. | 2015-05-08 15:39:04 CTS FIX socket (4) | Starting SSL connection. | 2015-05-08 15:39:04 CTS FIX socket (4) | SSL connection established. | 2015-05-08 15:39:04 CTS FIX: Sending the Logon message. | 2015-05-08 15:39:05 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-08 15:39:05 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-05-08 15:39:05 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-05-08 15:39:05 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2015-05-08 15:39:05 CTS FIX socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-08 15:39:05 CTS FIX socket (4) | SSL has been shut down. | 2015-05-08 15:39:05 CTS FIX socket (4) | SSL object has been freed. SSL state is now disconnected. | 2015-05-08 15:39:05 CTS FIX socket (4) | Shutdown and closed. | 2015-05-08 15:39:05 CTS FIX: Logged out and disconnected. | 2015-05-08 15:39:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-08 15:39:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-08 15:39:05 CTS FIX: DisconnectFIX called. | 2015-05-08 15:39:05 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:39:05 CTS FIX: Disconnected. | 2015-05-08 15:39:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-08 15:39:05 File >> Disconnect selected. | 2015-05-08 15:39:07 CTS FIX: DisconnectFIX called. | 2015-05-08 15:39:07 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:39:07 CTS FIX: Disconnected. | 2015-05-08 15:39:07 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-05-08 15:39:11 CTS FIX - Firm: Dorman | 2015-05-08 15:39:11 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-05-08 15:39:11 CTS FIX socket (5) | Connected. | 2015-05-08 15:39:12 CTS FIX socket (5) | Starting SSL connection. | 2015-05-08 15:39:12 CTS FIX socket (5) | SSL connection established. | 2015-05-08 15:39:12 CTS FIX: Sending the Logon message. | 2015-05-08 15:39:13 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-08 15:39:13 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-05-08 15:39:13 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-05-08 15:39:13 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2015-05-08 15:39:13 CTS FIX socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-08 15:39:13 CTS FIX socket (5) | SSL has been shut down. | 2015-05-08 15:39:13 CTS FIX socket (5) | SSL object has been freed. SSL state is now disconnected. | 2015-05-08 15:39:13 CTS FIX socket (5) | Shutdown and closed. | 2015-05-08 15:39:13 CTS FIX: Logged out and disconnected. | 2015-05-08 15:39:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-08 15:39:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-08 15:39:13 CTS FIX: DisconnectFIX called. | 2015-05-08 15:39:13 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:39:13 CTS FIX: Disconnected. | 2015-05-08 15:39:13 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-08 15:39:13 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-05-08 15:39:16 CTS FIX - Firm: Dorman | 2015-05-08 15:39:16 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-05-08 15:39:17 CTS FIX socket (6) | Connected. | 2015-05-08 15:39:17 CTS FIX socket (6) | Starting SSL connection. | 2015-05-08 15:39:17 CTS FIX socket (6) | SSL connection established. | 2015-05-08 15:39:18 CTS FIX: Sending the Logon message. | 2015-05-08 15:39:18 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-08 15:39:19 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-05-08 15:39:19 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-05-08 15:39:19 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2015-05-08 15:39:19 CTS FIX socket (6) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-08 15:39:19 CTS FIX socket (6) | SSL has been shut down. | 2015-05-08 15:39:19 CTS FIX socket (6) | SSL object has been freed. SSL state is now disconnected. | 2015-05-08 15:39:19 CTS FIX socket (6) | Shutdown and closed. | 2015-05-08 15:39:19 CTS FIX: Logged out and disconnected. | 2015-05-08 15:39:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-08 15:39:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-08 15:39:19 CTS FIX: DisconnectFIX called. | 2015-05-08 15:39:19 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:39:19 CTS FIX: Disconnected. | 2015-05-08 15:39:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-08 15:39:19 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-05-08 15:39:22 CTS FIX - Firm: Dorman | 2015-05-08 15:39:22 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-05-08 15:39:22 CTS FIX socket (7) | Connected. | 2015-05-08 15:39:22 CTS FIX socket (7) | Starting SSL connection. | 2015-05-08 15:39:22 CTS FIX socket (7) | SSL connection established. | 2015-05-08 15:39:22 CTS FIX: Sending the Logon message. | 2015-05-08 15:39:22 CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2015-05-08 15:39:22 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2015-05-08 15:39:22 CTS FIX socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-08 15:39:22 CTS FIX socket (7) | SSL has been shut down. | 2015-05-08 15:39:22 CTS FIX socket (7) | SSL object has been freed. SSL state is now disconnected. | 2015-05-08 15:39:22 CTS FIX socket (7) | Shutdown and closed. | 2015-05-08 15:39:22 CTS FIX: Logged out and disconnected. | 2015-05-08 15:39:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-08 15:39:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-08 15:39:22 CTS FIX: DisconnectFIX called. | 2015-05-08 15:39:22 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:39:22 CTS FIX: Disconnected. | 2015-05-08 15:39:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-08 15:39:22 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-05-08 15:39:25 CTS FIX - Firm: Dorman | 2015-05-08 15:39:25 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-05-08 15:39:25 CTS FIX socket (8) | Connected. | 2015-05-08 15:39:26 CTS FIX socket (8) | Starting SSL connection. | 2015-05-08 15:39:26 File >> Disconnect selected. | 2015-05-08 15:39:26 CTS FIX: DisconnectFIX called. | 2015-05-08 15:39:26 CTS FIX socket (8) | SSL object has been freed. SSL state is now disconnected. | 2015-05-08 15:39:26 CTS FIX socket (8) | Shutdown and closed. | 2015-05-08 15:39:26 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-05-08 15:39:26 CTS FIX Historical Data: DisconnectFIX called. | 2015-05-08 15:39:26 CTS FIX: Disconnected. | 2015-05-08 15:39:26 |