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Date/Time: Sun, 22 Dec 2024 23:41:18 +0000



Post From: cant stay data connected

[2015-05-08 20:09:26]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages:

CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-08 15:39:19

CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-05-08 15:39:19 *
CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-05-08 15:39:19

You need to do what it says:
Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'.

You need to contact your broker about this:
CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2015-05-08 15:39:22

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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