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Many commands in Trading Keyboard Shortcuts are not working

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[2015-03-30 20:09:54] #1 [Go To First Post]
User78286 - Posts: 15
I am using SC Version 1242 I am programming Trading Keyboard Shortcuts for keyboard trading, I have "Trading Keyboard Shortcuts Enabled" checked on my Trade DOM. I am able to use shortcuts for the following commands: - buy/sell market - buy the bid - sell the ask - flatten The following commands shortcuts are not working, I used different combinations of ALT, CTL, SHFT, with numbers, letters, F-keys, numpad-keys, but all have failed to work: - reverse - cancel - moving the stop ) - moving the target ) - order quantity buttons - use attached orders - buy/sell bid/ask +/- n tick see attached image for an example of shortcut for "Buy Bid -1 Tick", which does not work. When I said they don't work, I mean when I pressed the shortcut keys programmed for these commands, with the DOM window receiving the active focus, nothing happened. I understand that some commands would only work when there are trade positions on the DOM, for example, "move target up 1 tick" requires that there is at least one long or short position on the DOM and there is one target order on the DOM, I have tested these commands under such appropriate conditions, those listed above as not working are all not working. Please help! Date Time Of Last Edit: 2015-03-30 20:16:48


SNAG-3-30-2015 4.07.26 PM.jpg / V - Attached On 2015-03-30 20:08:26 UTC - Size: 102.63 KB - 1935 views

[2015-03-30 22:57:05] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to go to the chart or Trade DOM and enable Trade >>Trading Keyboard Shortcuts Enabled. This option is specific to each individual Trade DOM and chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-03-30 23:57:03

[2015-03-30 23:12:05] #3 [Go To First Post]
User78286 - Posts: 15
I did that, as stated in the second sentence on my original post above. That was not the cause. After numerous hours of trial and error, I finally discovered some combinations that worked. The problem is: SC has reserved many combinations of keys for internal use, which cannot be used for custom shortcuts. SC didn't provide a list of these combinations, they can be CTL+SHFT+letters, ALT+SHFT+numbers, ALT+F-keys, and many others, so that leaves us with a very time consuming task to test out numerous combinations that don't work and find those that work, this is very frustrating! On top of that, there are combinations that are not used by SC, that also can not be used for custom shortcuts, and SC never provide a guideline what combination patterns should be avoid, we were forced to perform hours of trial and error until we rule out the combinations that don't work and discover those that work. I wasted the entire day today, plus 3 hours overtime, just to finally figured out some of the combinations that worked. I search the support forum, it had been requested by members for SC to provide a list of combinations of keys that had been used by SC defaults, but SC's response was to see the manual for such list, but I was not able find such list in the manual or and SC documentation. It would be nice if SC can provide a list of default shortcuts that have been reserved and cannot be used for custom shortcuts (unless the user clears the default shortcuts, which is not a desired solution because we do want to use some of the default shortcuts). I don't think that is too much to ask for. Date Time Of Last Edit: 2015-03-30 23:18:34

[2015-03-31 00:03:32] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I did that, as stated in the second sentence on my original post above. That was not the cause. Yes, we do see this after looking at your post again. It was very long. And nevertheless, that was the only reasonable conclusion as to the problem and we wanted to make sure it was enabled for the specific Trade DOM. In regards to your other comments, all of what you are describing is going to be operating system related and we would have no way to know this. This is the first time we are hearing of this. Sierra Chart does not reserve any particular keys or shortcuts for other uses. They are all defined in Global Settings >> Customize Keyboard Shortcuts. On top of that, there are combinations that are not used by SC, that also can not be used for custom shortcuts, and SC never provide a guideline what combination patterns should be avoid, we were forced to perform hours of trial and error until we rule out the combinations that don't work and discover those that work. How are we to know this?. First we have heard of this. We do know that there can be problems when using the Alt key because some uses of that is reserved by the operating system but it does not necessarily mean there would be a problem using it within an application. I wasted the entire day today, plus 3 hours overtime, just to finally figured out some of the combinations that worked. If the intent of this comment is to be critical of us, this is most definitely not fair to us at all. Not in any way. I search the support forum, it had been requested by members for SC to provide a list of combinations of keys that had been used by SC defaults, but SC's response was to see the manual for such list, but I was not able find such list in the manual or and SC documentation. You must be looking at a very old and not relevant post. It would be nice if SC can provide a list of default shortcuts that have been reserved and cannot be used for custom shortcuts (unless the user clears the default shortcuts, which is not a desired solution because we do want to use some of the default shortcuts). I don't think that is too much to ask for. There are none. If there is a conflict you immediately see it in the "Key Currently Used By" box when you configure that keyboard shortcut. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-03-31 00:06:25

[2015-03-31 00:20:46] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Also we tried the keyboard shortcut you posted in the image and it worked for us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-03-31 00:58:45] #6 [Go To First Post]
User78286 - Posts: 15
It was much later, after I had spent almost 10 hours trying out countless combinations of keys to find out which ones work and which one don't, I finally found this list of SC Default Shortcuts that, can not be used as custom shortcuts. Unfortunately, I attached a wrong image, I meant to attached the image that show the "CTL+ALT+SHFT+A (and all letters A-Z)" combination do not work, but ""CTL+ALT+SHFT+8 (and all number 0-9)" do work, but unless we test each combination out individually, there is no way of knowing which ones work and which ones don't work, I showed that as example, because I had to test many more other combinations to find enough working combinations for all the commands I need shortcuts for. This is a partial list of shortcuts used by SC that can not be used as custom shortcuts: Misc/Windows ------------ Alt-F4 Close Window/App Ctrl-F4 Close Chart Ctrl-F6 Next Chart File Menu ---------- Ctrl-H New/Open Historical Chart Ctrl-I New/Open Intraday Chart Ctrl-B Open Chartbook Ctrl-S Save (chartbook) Ctrl-A Save All (chartbooks) F11 Connect to Data Feed Ctrl-F11 Disconnect (from data feed) Ctrl-P Print Edit Menu --------- Ctrl-C Copy Ctrl-X Cut Ctrl-V Paste Alt-Shift-C Copy Chart Values Ctrl-Alt-Z Undo Erased Chart Drawing Ctrl-D Clear Contents From Selection Alt-R Reload All Charts Screen Images Sub-Menu ---------------------- Alt-Shift-8 Upload Chart Alt-Shift-9 Upload Chart with Overlays Alt-Shift-0 Upload Desktop Chart Menu ---------- F5 Chart Settings Ctrl-G Use Evening/Full Session Alt-Shirt-H Horizontal Grid Alt-Shift-V Vertical Grid Insert Reload and Recalculate Ctrl-E Set Charts To Same Symbol Ctrl-R Replay Chart + Next File - Previous File Ctrl-8 Daily Ctrl-9 Weekly Ctrl-0 Monthly Shift-Left Arrow Page Scroll Left Shift-Right Arrow Page Scroll Right Down Arrow Decrease Spacing Up Arrow Increase Spacing Page Down Large Decrease Spacing Page Up Large Increase Pacing Home Goto Beginning of Chart End Goto End of Chart Ctrl-Alt-G Goto Date/Time Ctrl-Alt-D Detach/Attach Chart Window Alt-Shift-R Reset Scale Ctrl-End Scroll All Charts To End Analysis Menu ------------- F6 Studies Tools Menu ---------- Alt-1 Pointer Alt-3 Chart Values/Crosshair Alt-0 Adjust Regions Alt-H Hand Alt-Z Zoom Alt-4 Trendline Alt-6 Extending Trendline Alt-2 Chart Calculator Alt-8 Horizontal Line Ctrl-4 Vertical Line Ctrl-Y Type Text Ctrl-J Stationary Text Alt-7 Fib 2 Point Retrace/Extention Alt-Shift-7 Fib 2 Point Retrace/Extention 2 Ctrl-Alt-P Fib 3 Point Retrace/Extention Alt-Shift-4 Fib 3 Point Retrace/Extention 2 Ctrl-F Gann Fan Ctrl-Shift-F Fibonacci Fan Ctrl-N Linear Regression Ctrl-7 Arrow Ctrl-Alt-V Cycle Ctrl-Alt-1 Fibonacci Time Zones Ctrl-Alt-2 Zig-Zag Ctrl-Alt-3 Gann Grid Ctrl-6 Pitchfork Tool Alt-Shift-6 Pitchfork - Schiff Median Alt-Shift-5 Pitchfork - Modified Schiff Ctrl-Alt-4 Rectangle Highlight Ctrl-Alt-T Extending Rectangle Highlight Ctrl-Alt-5 Ellipse Highlight Ctrl-Alt-6 Angle Ellipse Highlight Ctrl-Alt-7 Tool Settings Ctrl-T Active Tool Color Ctrl-Alt-8 Chart Drawing Properties Alt-M Move Line/Text Ctrl-5 Adjust Line Ctrl-Alt-9 Extend Trendline Alt-P Make Line Parallel Alt-S Snap To High/Low Ctrl-Alt-S Snap Side to High/Low Ctrl-Alt-C Snap to Close Ctrl-Alt-O Snap to Open Ctrl-L Copy and Move Line/Text Alt-Shift-1 Copy and Adjust Line Alt-Shift-2 Alerts Alt-Shift-3 Modify Text Alt-5 Erase Lines/Text Mode Ctrl-Delete Erase Last Line/Text Delete Erase Single Line/Text Alt-Shift-T Erase All Text Alt-Shift-L Erase All Lines Ctrl-3 Global Cursor On Worksheet Menu -------------- Ctrl-1 Fix Column Ctrl-Alt-I Open Intraday Chart Ctrl-Alt-H Open Historical Chart Ctrl-2 Sort Ctrl-C Copy Ctrl-X Cut Ctrl-V Paste Ctrl-D Clear Contents From Selection Trade menu ---------- Ctrl-Shift-T Open Trade Window for Chart Ctrl-Shift-C Chart Trade Mode On Ctrl-Shift-D Trading Chart DOM On Ctrl-Shift-O Show Filled Orders Ctrl-Shift-R Trade Orders Window Ctrl-Shift-P Trade Positions Window Ctrl-Shift-A Trade Activity Log Ctrl-Shift-L Trade Service Log Ctrl-Shift-G Global Trade Settings Global Settings Menu -------------------- Ctrl-Alt-7 Tool Settings Ctrl-Alt-Q Clear Alert Sound Queue Window Menu ----------- Ctrl-Alt-X Maximize Ctrl-Alt-R Restore F4 Previous Chart F9 Next Chart F7 Previous Chartbook F8 Next Chartbook Ctrl-M Show/Hide Message Log Ctrl-Alt-A Show/Hide Alert Log F3 Chart Values Window Alt-V Tool Values Window Ctrl-W Windows and Chartbooks Help Menu --------- F1 Table of Contents

[2015-03-31 01:16:33] #7 [Go To First Post]
User78286 - Posts: 15
I wasted the entire day today, plus 3 hours overtime, just to finally figured out some of the combinations that worked. If the intent of this comment is to be critical of us, this is most definitely not fair to us at all. Not in any way. That was not the intent, the intent was to help SC to become a better company by providing some better information for this subject, so that other users don't had to go through the same that I had gone through. No company is perfect, by better helping customers, companies also get better in the process, and customers become happier customers, it's a win-win situation.

[2015-03-31 02:45:06] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK understood, but there is no additional information that can be provided and after this support request there still is no additional information that can be provided. Our only conclusion is you are running into some system specific issue relating to keyboard shortcuts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-03-31 04:24:38] #9 [Go To First Post]
User78286 - Posts: 15
Thank you for your help. My system is a very typical high end Intel I7 CPU with Windows 7 64 bit OS, so I I would think my "system Specific issues" must be common to other power users. I do have one additional SC trading shortcut command issue: the Target Oder Tick-up command: When I have 2 working targets, the "Target Order Tick Up" command only moves one target order but not both, it moves the second target specifically, is this by design? is it possible to move multiple targets up or down simultaneously? with that shortcut? or move the target that is closest to the current price and not the target that is farthest? (it would make much more sense to move the closest target first, because that is the one that would be hit first before the targets farther away get hit, so they can wait, as of now, the closes target cannot be moved by keyboard shortcuts, only the targets that are farther away get moved with the shortcuts) Thank you again for you help! Date Time Of Last Edit: 2015-03-31 04:36:08

[2015-03-31 08:00:54] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
All we can say in regards to the keyboard shortcut issue is we could not duplicate the problem. And the conversion of a keyboard shortcut to a command is handled at the operating system level. We did a test and we modified a target order by keyboard and it was the one nearest the current price. We gave this some thought and we realized with the problem is in your case. It has to do with using a TT FIX Adapter and that the raw prices have larger values. An adjustment has to made to the prices to make this work correctly. This will be out in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-03-31 12:54:07] #11 [Go To First Post]
User78286 - Posts: 15
Thank you very much for addressing the issue and the resolution! I am glad that you have identified the cause for the issue and I look forward to the next release. Thank you so much again for helping me!

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