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Post From: Many commands in Trading Keyboard Shortcuts are not working

[2015-03-31 00:03:32] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I did that, as stated in the second sentence on my original post above. That was not the cause. Yes, we do see this after looking at your post again. It was very long. And nevertheless, that was the only reasonable conclusion as to the problem and we wanted to make sure it was enabled for the specific Trade DOM. In regards to your other comments, all of what you are describing is going to be operating system related and we would have no way to know this. This is the first time we are hearing of this. Sierra Chart does not reserve any particular keys or shortcuts for other uses. They are all defined in Global Settings >> Customize Keyboard Shortcuts. On top of that, there are combinations that are not used by SC, that also can not be used for custom shortcuts, and SC never provide a guideline what combination patterns should be avoid, we were forced to perform hours of trial and error until we rule out the combinations that don't work and discover those that work. How are we to know this?. First we have heard of this. We do know that there can be problems when using the Alt key because some uses of that is reserved by the operating system but it does not necessarily mean there would be a problem using it within an application. I wasted the entire day today, plus 3 hours overtime, just to finally figured out some of the combinations that worked. If the intent of this comment is to be critical of us, this is most definitely not fair to us at all. Not in any way. I search the support forum, it had been requested by members for SC to provide a list of combinations of keys that had been used by SC defaults, but SC's response was to see the manual for such list, but I was not able find such list in the manual or and SC documentation. You must be looking at a very old and not relevant post. It would be nice if SC can provide a list of default shortcuts that have been reserved and cannot be used for custom shortcuts (unless the user clears the default shortcuts, which is not a desired solution because we do want to use some of the default shortcuts). I don't think that is too much to ask for. There are none. If there is a conflict you immediately see it in the "Key Currently Used By" box when you configure that keyboard shortcut. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-03-31 00:06:25