Support Board
Date/Time: Fri, 10 Jan 2025 21:49:00 +0000
service package change
View Count: 1430
| [2013-05-23 17:23:50] |
| User27812 - Posts: 15 |
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Hello Support, Can I change my service package from 5 to 3 please? Also, will i get the difference in money back into my account? Thanks |
| [2013-05-24 00:11:12] |
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We have made the change and this has increased the amount of usage time on your account. There is no refund.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-04 17:10:13] |
| ondrad - Posts: 1 |
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Hello, I would like to change my current service package 3 to service package 5, but when I want it to do by myself there was: "A package change is not allowed on your account." So I contact my broker... everything is written in our conversation below, it starts at the bottom: __________________________________________ Hi Ondrej, That would be a great question to ask Sierra. I would go to the support board and ask this question. They are the ones that make the decision and they might be able to help you out. We are the middle person in this transaction, so going to the Sierra support board and following up would be best. Andy ______________________________________________________________________________________________________________ I dont understand why cant Sierra even up (or deduct) the fee between package 3 and 5. So I will wait - till which date I have to wait, Andy? _______________________________________________________________________________________________________________ Od: Andy Delap <a.delap@infinityfutures.com> Datum: 4. 9. 2013 Předmět: RE: upgrade Sierra Chart service package Yes, you would be paying for both. Do you want to wait until later in the month to get the level 5? This billing is to Sierra directly, so they are the one the fees go to. __________________________________________________________________________________________________________________________ I want level 5, so I am giving you a permission. But in yesterdays statement, they charge 27 USD for September Sierra, so I would hate to pay it twice - 27 for September level 3 and 45 for Septemeber level 5. _______________________________________________________________________________________________________________ Od: Andy Delap <a.delap@infinityfutures.com> Datum: 3. 9. 2013 Předmět: RE: upgrade Sierra Chart service package Hi Ondrej, You will have to opt out of your current level 3 charting and then opt into level 5. With your permission we can opt you out on this end if you choose. You can then opt into level 5 by changing your agreement. Let me know. Andy ________________________________________________________________________________________ Hello Andy, I would like to change my current service package of Sierra Chart to service package 5. But when I logged in Sierra and want it to change, there is: "A package change is not allowed on your account." What should I do? Thanks |
| [2013-09-05 17:27:11] |
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This billing is to Sierra directly, so they are the one the fees go to. It does not work like this. There is not duplicate billing from us.We cannot control the billing that TransAct does. We recommend that you pay for Sierra Chart directly. When you have a direct account with us, you can change your package at anytime and there is no duplicate charge for this. We see that you are in the Czech Republic. You can pay through your bank account. Please see the attached image for the different banks you can pay to. The other thing, is that you are paying for Sierra Chart through TransAct using an older billing method. However, there is another method they offer which includes Sierra Chart provided directly with the TransAct software. If you use this other method that the broker is referring to, then you would have to use the Sierra Chart installation provided with the TransAct software and copy your data files over. Let us know what you want to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-05 17:37:23
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| [2016-09-30 11:31:22] |
| User680060 - Posts: 7 |
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Hello, I would like to change my current service package 3 to service package 5, but I can´t: "A package change is not allowed on your account." I have sufficient credit.. Would you advice me, please? Thank you! Jakub |
| [2016-09-30 15:46:32] |
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Your Sierra Chart account is handled by AMP, you will need to contact AMP about upgrading your Service Package. Or you can get a direct Sierra Chart account: Direct Sierra Chart Account Sierra Chart Support |
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