Support Board
Date/Time: Sun, 22 Dec 2024 05:50:36 +0000
[User Discussion] [Locked] - data sharing btwn 2 copies of SC
View Count: 8708
| [2015-01-21 17:46:39] |
| jivetrader - Posts: 410 |
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i have followed the instructions at https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#Sharing and am successfully sharing data between 2 copies of SC and am also connected to my broker. the only thing that seems to be missing is time&sales info from the Chart DOM, which is not being populated with contracts at all. please advise. my feed is DTN IQ and my broker is OEC/Stage5 |
| [2015-01-21 22:17:46] |
| jivetrader - Posts: 410 |
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help, i am still not getting any T&S info. please see my attached Chart Setup.
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 SIERRA SOURCE & DESTINATION COPIES DATA SHARING CHART CONFIG.png / V - Attached On 2015-01-21 22:17:03 UTC - Size: 48.76 KB - 416 views |
| [2015-01-21 23:35:01] |
| User77270 - Posts: 23 |
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honestly i have no idea at all how to solve your problem. but try to play around with the symbol settings and use the "find" button to get the correct symbol. i noticed you have two different charting/trading symbols - maybe that's the problem. good luck
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| [2015-01-21 23:59:47] |
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You need to enable Global Settings >> General Settings >>Use Non-Chart Data from Remote Instances.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-22 00:26:28] |
| jivetrader - Posts: 410 |
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That setting is already enabled. Please advise
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| [2015-01-22 03:28:07] |
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Refer to this section here about a problem like this: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#SharingWithAdminAccess Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-22 04:26:15] |
| jivetrader - Posts: 410 |
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i already have them both set to run as Administrator. charts are streaming price data and studies work fine. bid/ask tick data is working fine. what else could cause only the T&S window not to show the prints?
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| [2015-01-22 18:49:50] |
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There is no other known cause. We tested this and it worked properly. Do you see the time and sales updating for the symbol in the source instance of Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-22 18:50:46
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| [2015-01-22 20:24:06] |
| jivetrader - Posts: 410 |
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Do you see the time and sales updating for the symbol in the source instance of Sierra Chart?
yes, i do. i think i have found the issue. this from the Message Log helped: Symbol Error - 6EH5 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2015-01-22 12:36:22 my broker's platform recently started charging for data, and i need to sign up. thanks for your patience in helping me figure this out. Date Time Of Last Edit: 2015-01-22 20:38:33
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| [2015-01-22 21:26:48] |
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We do not see how this is related because the data is coming from the IQ Feed instance of Sierra Chart you have running.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-22 21:43:01] |
| jivetrader - Posts: 410 |
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i think you are right, i am still getting Symbol is Unkown orange dialogue box. despite now receiving OEC data in its own platform. and now, a new problem, my charts are not updating. the current bid/ask lines are ticking up and down but charts are not populating. i followed the instructions closely for installing 2 copies and sharing the data feed. can we narrow down the problem.. should i try clearing the 'Run as Administrator' preference for both SC launch icons? |
| [2015-01-22 21:45:01] |
| jivetrader - Posts: 410 |
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support log attached.
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 MessageLogAnalysis.htm - Attached On 2015-01-22 21:44:58 UTC - Size: 12.52 KB - 498 views |
| [2015-01-22 21:54:22] |
| jivetrader - Posts: 410 |
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bars were not printing due to session times being wrong. this has been corrected. still not receiving prints in the T&S. |
| [2015-01-23 10:13:48] |
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We definitely think the Time and Sales problem is due to not running both copies with Administrator level access. Or you can try disabling running them with administrator level access.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-03 00:51:28
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| [2015-02-02 23:13:53] |
| jivetrader - Posts: 410 |
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i am now running both copies of SC without Admin access level. i am still experiencing the following issues: 1. i am STILL getting no T&S data in the copy of SC i am actually using. 2. when i open the program, the auxillary data-sharing (background) copy of the program does not automatically open. i have to run both programs manually. please lmk if this is normal. 3. symbols in my QuoteBoard are not resolving to the background copy of SC and thus i am seeing no prices. 4. when i duplicate an existing intraday chart (in the copy of SC which i am actually using), SC changes my settings to Historical chart and erases the symbol i give it. thus the chart shows no bars and the symbol is blank. obviously these are SERIOUS ISSUES. logs are attached |
| log-active copy of SC.txt - Attached On 2015-02-02 23:13:46 UTC - Size: 11.43 KB - 397 views log-bkgd copy of SC.txt - Attached On 2015-02-02 23:13:50 UTC - Size: 7.63 KB - 437 views |
| [2015-02-03 00:50:52] |
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1. We know this has something to do with the interprocess communication. For some reason it is getting blocked on your system. The only known reason for this has to do with administrator level access to a process. The really is not any more help we can provide with this. For some reason the feature just does not work on your system. Longer-term the way this will be implemented will be different and not affected by this kind of problem. 2. We have tested this now and do not encounter this problem. The remote copy of Sierra Chart is automatically started. 3. Data sharing is not supported with Quote Boards. 4. It is not possible to have a problem like this when duplicating a chart. However, what we suspect is that you are duplicating to a chart number that is referenced by another Historical chart which is causing the problem. Also we do not know exactly what is happening. It is not possible for a chart to have no symbol. So that cannot be true. Refer to this help topic: Unable to Change the Bar Time Period for Charts The Message Logs are not needed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-03 00:53:00
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| [2015-03-06 17:12:00] |
| jivetrader - Posts: 410 |
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i am running 2 copies of SC successfully, with s5Trader in the background. DTN IQfeed and OEC data. 1. i am still not seeing T&S prints on the DOM in the main/front copy of SC. i need this info to populate on my DOM. i have tried running both instances as Administrator and as non-Administrator and neither works. the DOM populates on the IQfeed version (background copy) of Sierra but not the foreground copy. i need further help troubleshooting this as it is very important. |
| [2015-03-06 17:26:59] |
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We cannot duplicate the problem and we have no further information that can be provided beyond what has been said and is documented.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-13 21:18:38] |
| jivetrader - Posts: 410 |
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i have been through DTN support, s5trading support, and everyone agrees this is a Sierra issue. i have followed your directions on setting up my 2 copies of Sierra for DTN and OEC data, and everything works except i am not getting T&S prints transferred from the bkgd copy of SC to the main copy of SC. Time & Sales window shows that the prints are in fact coming through to the T&S window, but not to the chart. so the data is there, just not being displayed. chartDOM colors are not the issue (i can see OEC prints just fine when hooked up to that feed). this is a serious trading issue and i need some troubleshooting information that might reveal where the problem lies. what is different about printing T&S on a chartDOM vs on the T&S window? is the process somehow different to each window? is the data coming from the correct symbol for chartDOM ('Symbol' or 'Trade and Current Quote Symbol' in Chart Settings)? my Chart Settings are attached. please think about this, s5Trading and DTN both want to see this solved. |
| EU chartsettings DTN & OEC.png / V - Attached On 2015-03-13 21:18:35 UTC - Size: 40.67 KB - 336 views |
| [2015-03-16 04:23:28] |
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It is issue for only us to help you with, and no one else can help you with it, but we do not exactly understand why it is happening. And recognize it has something to do with security at the operating system level. We need some time to contemplate the problem and see how we can re-implement this feature to bypass the issue. To prove the problem does not occur for us, refer to this image: http://www.sierrachart.com/image.php?l=1426479624211.png The data for the Time and Sales is coming from the remote instance and Use Non-Chart Data from Remote Instances is checked. You can also consider using the Sierra Chart Exchange Data Feed instead of IQ Feed which will also solve this issue for you. It is also less expensive per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-16 05:08:04] |
| jivetrader - Posts: 410 |
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thank you for recognizing that this is a SC issue verfied: Use non-chart data... is checked verified: each copy of SC is using a separate install folder and data folder. your chart image does not show a DOM thus it does not 'prove that the problem does not occur for you.' i also can see T&S prints for both feeds in my destination copy of sierra, but they do not show up on the DOMs. i would think this would help narrow down the problem. |
| [2015-03-16 05:47:35] |
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The Time and Sales window for a Trading DOM works for us when using remote data: http://www.sierrachart.com/image.php?l=1426484821648.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-16 05:58:59] |
| ejtrader - Posts: 688 |
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jivetrader - Based on the image you have posted earlier - data sharing btwn 2 copies of SC | Post: 51310 - Looks like you are using continuous contract from IQFeed. Have you tried using regular contract to see if it works? |
| [2015-03-16 06:13:21] |
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This should not matter because those symbols provide complete data from IQ Feed as well.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-16 08:33:45] |
| jivetrader - Posts: 410 |
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>>The Time and Sales window for a Trading DOM works for us when using remote data: http://www.sierrachart.com/image.php?l=1426484821648.png i believe the 57 and 20 are the inside bid & offer on your attached image, are they not? if so this image is irrelevant and unhelpful. or are these recent fills? to be clear: on my chartDOM i have columns for both Current and Recent time&sales prints. these are the columns i am expecting to see populate as orders get filled. these fills will print when using broker data but not with DTN data from the source chart. also note: currently i have both copies of SC set NOT to run as Administrator. i have also tried with them both set to run as Admin. no difference. |
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