Support Board
Date/Time: Wed, 27 Nov 2024 22:52:09 +0000
Strange Behaviour of Chart causes Order Failure
View Count: 1425
| [2014-10-07 10:30:49] |
| User14197 - Posts: 7 |
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Hello Support Team, starting yesterday we experience 1. strange behaviour of a chart causing also 2. problems connecting to IB-TWS and 3. preventing all ordering. Setup: SC Real Time Data Feed Interactive Brokers Live Account SC Version 1199 TWS Version newest Chartbook with 3 instruments. Each instrument has 4 charts and 1 DOM plus T&S list. Each instruments charts are linked, so there are 15 Charts, 5 charts are linked at a time. Description of problem: What happend first is chart DOM scale widens inexplicable. Please refer to screenshot: https://dl.dropboxusercontent.com/u/5931986/problemchart.png What happens second is no drawing is possible in chart. What happens third is no ordering possible from chart. What happens fourth is no ordering possible from chart with widened scale and chart DOM [Crude Oil (CL) in this case]. What happens fifth is ordering seems possible from different, linked chart - but connection seems to get lost during ordering. On confirming TWS connection request ordering seems to be cancelled, so no position. Please refer to this screenrecording of 2 monitors (1 min recording): https://dl.dropboxusercontent.com/u/5931986/problemchart.wmv Please refer to the respective message log selection below. We are asking for advice how to solve the strange chart behaviour as well as even more urgent the inability to trade! Thank you for your support, Best, Wilma message log selection (by the way: why is account# sometimes completely visible in message log and sometimes hidden with a * (would be better consistent hidden for posting log)? Interactive Brokers | Requesting historical order fills for account U12*. | 2014-10-07 11:22:01 Interactive Brokers | Received Open orders end message. | 2014-10-07 11:22:01 Requesting market depth updates for: CL-201411-NYMEX if supported. | 2014-10-07 11:22:01 Requesting market depth updates for: ESTX50-201412-DTB if supported. | 2014-10-07 11:22:01 Requesting market depth updates for: EUR-201412-GLOBEX if supported. | 2014-10-07 11:22:01 Socket (2424) | Closed. No error. | 2014-10-07 11:38:08 Socket (2424) | Shutdown and closed. | 2014-10-07 11:38:08 Connection to the external service has been lost. | 2014-10-07 11:38:08 Disconnected from IB. | 2014-10-07 11:38:08 Will reconnect to the server in 5,0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-10-07 11:38:08 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-10-07 11:38:13 Socket (2104) | Connected. | 2014-10-07 11:38:13 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-10-07 11:38:13 Interactive Brokers | TWS server version: 71 | 2014-10-07 11:38:20 Interactive Brokers | Connected. Waiting for account information. | 2014-10-07 11:38:20 IB Account information received. | 2014-10-07 11:38:20 Interactive Brokers | Connected to Live account. | 2014-10-07 11:38:20 Interactive Brokers | Year-Month last connected to Live account: 2014-10 | 2014-10-07 11:38:20 Interactive Brokers | Requesting Trade Positions for account: U1* | 2014-10-07 11:38:20 Next valid order ID: 149 | 2014-10-07 11:38:20 Message from IB: Marktdaten Farm Verbindung ist OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2014-10-07 11:38:20 Next valid order ID: 149 | 2014-10-07 11:38:20 IB Account information received. | 2014-10-07 11:38:20 Interactive Brokers | Connected to Live account. | 2014-10-07 11:38:20 Interactive Brokers | Year-Month last connected to Live account: 2014-10 | 2014-10-07 11:38:20 Socket (2652) | Shutdown and closed. | 2014-10-07 11:38:20 SC Exchange Data | Disconnected from the server. | 2014-10-07 11:38:20 Interactive Brokers | Received Trade Positions download end message for account U1* | 2014-10-07 11:38:20 Mapping ESTX50-201412-DTB to FXZ14. Service code: eurex | 2014-10-07 11:38:20 SC Exchange Data | Starting real-time market data updates for: FXZ14. ID: 1 | 2014-10-07 11:38:20 Using username 0 | 2014-10-07 11:38:20 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-07 11:38:20 Intraday data recording state for symbol ESTX50-201412-DTB is set to pending. | 2014-10-07 11:38:20 HD Request # 61 | Downloading Intraday chart data for ESTX50-201412-DTB to the file ESTX50-201412-DTB.scid. Service: eurex | 2014-10-07 11:38:20 HD Request # 61 | Download start Date-Time: 2014-10-07 11:38:19.0 | 2014-10-07 11:38:20 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-07 11:38:20 Mapping EUR-201412-GLOBEX to 6EZ4. Service code: cme | 2014-10-07 11:38:20 SC Exchange Data | Starting real-time market data updates for: 6EZ4. ID: 2 | 2014-10-07 11:38:20 HD Request # 61 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-07 11:38:20 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-07 11:38:20 Mapping CL-201411-NYMEX to CLX4. Service code: nymex | 2014-10-07 11:38:20 SC Exchange Data | Starting real-time market data updates for: CLX4. ID: 3 | 2014-10-07 11:38:20 Intraday data recording state for symbol CL-201411-NYMEX is set to pending. | 2014-10-07 11:38:20 Socket (1780) | Connected. | 2014-10-07 11:38:20 HD Request # 61 | Sending historical data logon request message. | 2014-10-07 11:38:20 Socket (1928) | Connected. | 2014-10-07 11:38:20 SC Exchange Data | Connected to server. | 2014-10-07 11:38:20 SC Exchange Data | Sending logon request message. | 2014-10-07 11:38:20 Intraday data recording state for symbol EUR-201412-GLOBEX is set to pending. | 2014-10-07 11:38:20 HD Request # 61 | Requesting Intraday data. Start Date-Time: 2014-10-07 11:38:19. Record interval: 1. Symbol: FXZ14 | 2014-10-07 11:38:21 SC Exchange Data | Server Info - Server Name: . | 2014-10-07 11:38:21 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-07 11:38:21 SC Exchange Data | Successfully connected. | 2014-10-07 11:38:21 SC Exchange Data | Restarting real-time data updates for symbol: CL-201411-NYMEX -> CLX4 | 2014-10-07 11:38:21 SC Exchange Data | Restarting real-time data updates for symbol: ESTX50-201412-DTB -> FXZ14 | 2014-10-07 11:38:21 SC Exchange Data | Restarting real-time data updates for symbol: EUR-201412-GLOBEX -> 6EZ4 | 2014-10-07 11:38:21 HD Request # 61 | Decompressing data. | 2014-10-07 11:38:21 HD Request # 61 | Receiving Intraday data for ESTX50-201412-DTB starting at 2014-10-07 11:38:19 | 2014-10-07 11:38:21 HD Request # 61 | Timestamp of first Intraday data file record written: 2014-10-07 11:38:19 | 2014-10-07 11:38:21 Socket (1780) | Shutdown and closed. | 2014-10-07 11:38:21 The network socket for historical data has been closed. | 2014-10-07 11:38:21 HD Request # 61 | Received 1 record from 2014-10-07 11:38:19 to 2014-10-07 11:38:19 (0,0 seconds) and wrote 1 record for ESTX50-201412-DTB | 2014-10-07 11:38:21 HD Request # 61 | Intraday download COMPLETE for ESTX50-201412-DTB. Completion time: 0s | 2014-10-07 11:38:21 Real-time Intraday chart data file updates started for ESTX50-201412-DTB | 2014-10-07 11:38:21 HD Request # 62 | Downloading Intraday chart data for CL-201411-NYMEX to the file CL-201411-NYMEX.scid. Service: nymex | 2014-10-07 11:38:21 HD Request # 62 | Download start Date-Time: 2014-10-07 11:38:17.0 | 2014-10-07 11:38:21 HD Request # 62 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-07 11:38:21 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-07 11:38:21 Socket (2652) | Connected. | 2014-10-07 11:38:21 HD Request # 62 | Sending historical data logon request message. | 2014-10-07 11:38:21 HD Request # 62 | Requesting Intraday data. Start Date-Time: 2014-10-07 11:38:17. Record interval: 1. Symbol: CLX4 | 2014-10-07 11:38:21 HD Request # 62 | Decompressing data. | 2014-10-07 11:38:21 HD Request # 62 | Receiving Intraday data for CL-201411-NYMEX starting at 2014-10-07 11:38:17 | 2014-10-07 11:38:21 HD Request # 62 | Timestamp of first Intraday data file record written: 2014-10-07 11:38:17 | 2014-10-07 11:38:21 Socket (2652) | Shutdown and closed. | 2014-10-07 11:38:21 The network socket for historical data has been closed. | 2014-10-07 11:38:21 HD Request # 62 | Received 1 record from 2014-10-07 11:38:17 to 2014-10-07 11:38:17 (0,0 seconds) and wrote 1 record for CL-201411-NYMEX | 2014-10-07 11:38:21 HD Request # 62 | Intraday download COMPLETE for CL-201411-NYMEX. Completion time: 0s | 2014-10-07 11:38:21 Real-time Intraday chart data file updates started for CL-201411-NYMEX | 2014-10-07 11:38:21 HD Request # 63 | Downloading Intraday chart data for EUR-201412-GLOBEX to the file EUR-201412-GLOBEX.scid. Service: cme | 2014-10-07 11:38:21 HD Request # 63 | Download start Date-Time: 2014-10-07 11:38:16.0 | 2014-10-07 11:38:21 HD Request # 63 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-07 11:38:21 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-07 11:38:21 Socket (1780) | Connected. | 2014-10-07 11:38:21 HD Request # 63 | Sending historical data logon request message. | 2014-10-07 11:38:21 HD Request # 63 | Requesting Intraday data. Start Date-Time: 2014-10-07 11:38:16. Record interval: 1. Symbol: 6EZ4 | 2014-10-07 11:38:21 HD Request # 63 | Decompressing data. | 2014-10-07 11:38:22 HD Request # 63 | Receiving Intraday data for EUR-201412-GLOBEX starting at 2014-10-07 11:38:16 | 2014-10-07 11:38:22 HD Request # 63 | Timestamp of first Intraday data file record written: 2014-10-07 11:38:16 | 2014-10-07 11:38:22 Socket (1780) | Shutdown and closed. | 2014-10-07 11:38:22 The network socket for historical data has been closed. | 2014-10-07 11:38:22 HD Request # 63 | Received 2 records from 2014-10-07 11:38:16 to 2014-10-07 11:38:20 (4,0 seconds) and wrote 2 records for EUR-201412-GLOBEX | 2014-10-07 11:38:22 HD Request # 63 | Intraday download COMPLETE for EUR-201412-GLOBEX. Completion time: 1s | 2014-10-07 11:38:22 Real-time Intraday chart data file updates started for EUR-201412-GLOBEX | 2014-10-07 11:38:22 Interactive Brokers | Requesting historical order fills for account U12*. | 2014-10-07 11:38:25 Interactive Brokers | Received Open orders end message. | 2014-10-07 11:38:25 Requesting market depth updates for: CL-201411-NYMEX if supported. | 2014-10-07 11:38:25 Requesting market depth updates for: ESTX50-201412-DTB if supported. | 2014-10-07 11:38:25 Requesting market depth updates for: EUR-201412-GLOBEX if supported. | 2014-10-07 11:38:25 Interactive Brokers | Received Open orders end message. | 2014-10-07 11:38:41 |
| [2014-10-07 10:37:43] |
| User14197 - Posts: 7 |
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Addendum: EUREX Orders seem possible, CME GLOBEX Orders are not possible. Scaling of 2 minutes chart is inconsistent on all 3 instruments. Thank you for your consideration. |
| [2014-10-07 15:25:47] |
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What happend first is chart DOM scale widens inexplicable. For this, select Chart >> Chart Settings. What is the Tick Size set to? On that same window press the Scale button. What is the Scale Increment set to? What you see could be normal. Another thing to do is to right-click on the scale of numbers on the right side and select Auto Scale the Chart DOM. What happens second is no drawing is possible in chart.
Does the Tools >> Chart Values tool work properly?What happens third is no ordering possible from chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-08 16:34:45
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| [2014-10-08 14:44:44] |
| User14197 - Posts: 7 |
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Hello Support Team, thank you for your reply. 1. As for the Chart DOM scale: Tick Size was 0.01 as in all our CL charts. Scale increment was set to (0=Auto).Scale Range was set to Automatic. No Chart setting and no computer/monitor settings were changed prior to the strange scaling behaviour. We do not have any idea what caused the widening of the column. Since there is no setting for width of column we wonder what happened. After deleting the chart and setting it up newly everything seems back to normal. 2. As for the Tools >> Chart Values Tool: Nothing was working properly in the chart in question. No trading, no drawing, no values. 3. As for the connection: After investigating with Interactive Brokers we found out there was some problem with some account security settings on IB's side. Having corrected the issue the connection problem was solved. Nobody at IB could explain IF that issue caused the connection problem. So we cannot confirm, but at least there seems to be some relation. So by today the issue disappeared. Maybe point 1 and 2 (DOM column widening) are not associated with point 3, connection problem. Thanks again for your support - if the chart behaviour appears again we will document all settings. |
| [2014-10-08 16:36:19] |
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1. The spacing between the numbers on the right side scale is automatically managed and what you see could very well be normal. It is based upon the font size and how many values can fit on the scale. We do not believe there was anything wrong here. 2. This could be due to an out of order timestamp in the chart data file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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