Support Board
Date/Time: Tue, 15 Apr 2025 13:52:34 +0000
Data disconnecting
View Count: 64
| [2025-03-31 21:24:00] |
| User573371 - Posts: 3 |
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For the past 2 or 3 sessions, my data disconnects right at market close, and everything freezes. Can you please help look into this and get resolved? Thank you.
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| [2025-03-31 21:24:51] |
| John - SC Support - Posts: 39274 |
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What exactly do you mean by "...data disconnects..." and also what exactly is occurring with "everything freezes". We need more information both of these and exactly what you are or are not, able to do.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-31 23:49:56] |
| User573371 - Posts: 3 |
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I’m not sure how else I can explain it. My program freezes and my data feed gets disconnected right at 4:00 EST. A pop up appears saying data connection lost and then reconnects after a couple of minutes. This has only started happening the last couple of sessions.
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| [2025-03-31 23:51:04] |
| User573371 - Posts: 3 |
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When I say freeze, the program completely locks up and will not let me click on anything.
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| [2025-04-01 07:26:05] |
| Sierra_Chart Engineering - Posts: 19226 |
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Very hard to say why this is happening. First try running Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Also refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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