Support Board
Date/Time: Tue, 15 Apr 2025 13:56:46 +0000
Service is not activated
View Count: 75
| [2025-03-31 20:54:54] |
| User685291 - Posts: 8 |
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Although I have been using Sierra Charts for many years at level 3 , but lately I've switched to Level 11 or Package 11. I was trying to connect through Teton CME Routing to Clearing Firm Ironbeam and it comes up with Error Message "No Trade accounts assigned". Ironbeam says they have already assigned it. I would appreciate it, if you kindly look into it . cyberlearner |
Private File |
| [2025-03-31 21:44:50] |
| John - SC Support - Posts: 39274 |
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We responded to this in the Account Support Ticket you made on this topic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-31 23:26:54] |
| User685291 - Posts: 8 |
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Problem is fixed but now I have all the info on Clearing firm entered. Chart has no Live Data. They are on still Delayed Data. Clearing/Brokerage Firm says, they have entered all necessary info. They say problem is on Sierra Chart. It is not sending live Data.
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| [2025-04-01 07:27:37] |
| Sierra_Chart Engineering - Posts: 19226 |
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Activate the exchange or exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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