Support Board
Date/Time: Fri, 18 Apr 2025 06:25:56 +0000
Rithmic permission denied - Error downloading historical intraday data
View Count: 168
| [2025-03-28 08:20:31] |
| User193651 - Posts: 6 |
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Dear support team, Since 2 days I am receiving error messages regarding downloading historical intraday data via rithmic connection. I am connected via TheTradingPit Frankfurt servers. I attached a screenshot of the message log. Any idea what could be the reason for that. I actuallay did not change any settings within sierra chart. Thank you and kind regards 2025-03-28 08:11:53.495 | Software version: 2747 64-bit 2025-03-28 08:11:53.495 | Primary Thread ID: 26920 2025-03-28 08:11:53.495 | Usage end date: 2025-04-04 2025-03-28 08:11:53.495 | Enabled for: Advanced Features 2. 2025-03-28 08:11:53.495 | Enabled for: Sierra Chart Historical Data Service. 2025-03-28 08:11:53.495 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-28 08:11:53.495 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-28 08:11:53.495 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-28 08:11:53.495 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-03-28 08:11:53.495 | Custom symbol settings values: enabled 2025-03-28 08:11:53.495 | Chart Update Interval: 400 2025-03-28 08:11:53.495 | Intraday Data Storage Time Unit: 0 2025-03-28 08:11:53.495 | Time Zone: +00:00:00 (UTC+00) 2025-03-28 08:11:53.495 | 2025-03-28 08:11:53 Local computer time in UTC 2025-03-28 08:11:53.495 | 2025-03-28 08:11:53 Local computer time in SC Time Zone 2025-03-28 08:11:53.495 | 2025-03-28 08:07:23 Server time in UTC 2025-03-28 08:11:53.495 | Local computer UTC time and Server UTC time difference: 5 seconds. 2025-03-28 08:11:53.495 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-03-28 08:11:53.495 | Program path: C:\SierraChart\ 2025-03-28 08:11:53.495 | Data Files path: C:\SierraChart\Data\ 2025-03-28 08:11:53.496 | OS Version Number: 10.0 2025-03-28 08:11:53.496 | Locale Setting: C 2025-03-28 08:11:53.496 | DLLs: UserContributedStudies_64.dll 2025-03-28 08:11:53.496 | Allowed protected custom studies: 2025-03-28 08:11:53.496 | Crash reporter started: true 2025-03-28 08:11:53.496 | 2025-03-28 08:12:19.008 | File >> Reconnect selected. 2025-03-28 08:12:19.008 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2025-03-28 08:12:19.008 | DTC Client socket (2) | CloseSocket call. 2025-03-28 08:12:19.008 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2025-03-28 08:12:19.008 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:19.009 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-03-28 08:12:19.009 | DTC Client socket (1) | CloseSocket call. 2025-03-28 08:12:19.009 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-03-28 08:12:19.009 | DTC Client socket (1) | Max send buffer size during socket life: 2045 2025-03-28 08:12:19.009 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:19.009 | Rithmic Direct - DTC | Disconnected. 2025-03-28 08:12:19.009 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-28 08:12:19.024 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-03-28 08:12:19.024 | DTC Client socket (2) | Closed. 2025-03-28 08:12:19.025 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-03-28 08:12:19.025 | DTC Client socket (1) | Closed. 2025-03-28 08:12:23.009 | 2025-03-28 08:12:23.009 | Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated 2025-03-28 08:12:23.009 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40844 2025-03-28 08:12:23.010 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40844 2025-03-28 08:12:23.012 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:23.012 | DTC Client socket (1) | New receive buffer size: 0 2025-03-28 08:12:23.012 | DTC Client socket (1) | Connecting to IP: 184.104.190.18. 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Network connection to server complete. 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Starting socket receive thread. 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Sending logon request message. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Received logon response. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Server Name: . 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Successfully connected. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Trading is supported. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | OCO Orders supported. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Connected to server complete. 2025-03-28 08:12:23.117 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-28 08:12:23.117 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-03-28 08:12:23.346 | Using symbol data fast lookup vector 2025-03-28 08:12:23.346 | Rithmic Direct - DTC | Starting real-time market data updates for: 6EM5.CME. ID: 1 Service code: rithmic.trading 2025-03-28 08:12:23.348 | Rithmic Direct - DTC (Data) | Connecting to the server rsc-de.rithmic.com. Port 40847 2025-03-28 08:12:23.348 | Rithmic Direct - DTC | Requesting security definition data for: 6EM5.CME. ID: 1 2025-03-28 08:12:23.348 | Added historical Intraday data request for 6EM5.CME to the queue. 2025-03-28 08:12:23.348 | Intraday data recording state for symbol 6EM5.CME is set to download 'Pending'. 2025-03-28 08:12:23.349 | Triggering next historical data download in queue. 2025-03-28 08:12:23.349 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:23.350 | DTC Client socket (2) | New receive buffer size: 0 2025-03-28 08:12:23.350 | DTC Client socket (2) | Connecting to IP: 184.104.190.18. 2025-03-28 08:12:23.351 | Delaying start of download for 6EM5.CME. 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Received logon response. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Server Name: . 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: 6EM5.CME 2025-03-28 08:12:23.555 | Rithmic Direct - DTC (Data) | Received security definition for symbol 6EM5.CME 2025-03-28 08:12:28.766 | HD Request # 3 | Downloading Intraday chart data for 6EM5.CME to the file 6EM5.CME.scid. Service: rithmic.trading 2025-03-28 08:12:28.767 | HD Request # 3 | Download start date-time: 2025-03-28 08:12:16.000000. File last date-time: 2025-03-28 08:12:16.000000 2025-03-28 08:12:28.767 | HD Request # 3 | Using server: rsc-de.rithmic.com port 40846. Use encryption. 2025-03-28 08:12:28.767 | Socket (3) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:28.767 | Socket (3) | New receive buffer size: 0 2025-03-28 08:12:28.767 | Socket (3) | Connecting to IP: 184.104.190.18. 2025-03-28 08:12:28.786 | HD Request # 3 | Sending historical data logon request message. 2025-03-28 08:12:28.837 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-03-28 08:12:16. Record interval: 0. Symbol: 6EM5.CME 2025-03-28 08:12:28.854 | Socket (3) | CloseSocket call. 2025-03-28 08:12:28.854 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:28.855 | HD Request # 3 | Error downloading historical Intraday data for 6EM5.CME. permission denied 2025-03-28 08:12:28.857 | Historical data download thread signaled to stop. 2025-03-28 08:12:28.857 | HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for 6EM5.CME 2025-03-28 08:12:28.858 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2025-03-28 08:12:16.000000 2025-03-28 08:12:28.858 | HD Request # 3 | Receiving Intraday data for 6EM5.CME starting at 2025-03-28 08:12:25.000000 2025-03-28 08:12:28.859 | Added 13 Time and Sales records to Intraday data file for 6EM5.CME after download. 2025-03-28 08:12:28.859 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-03-28 08:12:25.000000. 2025-03-28 08:12:28.859 | HD Request # 3 | Completion time: 0s. 2025-03-28 08:12:28.859 | HD Request # 3 | Intraday data download complete for 6EM5.CME. Unique request ID: 3 2025-03-28 08:12:28.859 | Removing historical data download ID 3. 2025-03-28 08:12:28.859 | Real-time Intraday chart data file updates started for 6EM5.CME 2025-03-28 08:12:28.859 | Intraday chart data file opened for 6EM5.CME 2025-03-28 08:12:28.859 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-03-28 08:12:28.859 | 2025-03-28 08:12:28.859 | No download requests in the queue to start downloads for. 2025-03-28 08:12:28.871 | Socket (3) | Socket gracefully closed by remote side. 2025-03-28 08:12:28.871 | Socket (3) | Closed. 2025-03-28 08:12:34.223 | Opened cached Intraday file: C:\SierraChart\Data\6EM5.CME.scid. Thread ID: 29260 2025-03-28 08:12:43.013 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:43.013 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | New receive buffer size: 0 2025-03-28 08:12:43.013 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Connecting to IP: 216.66.0.130. 2025-03-28 08:12:43.831 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 86257 2025-03-28 08:12:43.832 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-28 08:12:44.085 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | CloseSocket call. 2025-03-28 08:12:44.085 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:44.182 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Socket gracefully closed by remote side. 2025-03-28 08:12:44.183 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Closed. |
| [2025-03-28 08:23:43] |
| Sierra_Chart Engineering - Posts: 19259 |
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Rithmic places a limit on the amount of historical data you can download. You need to use the Denali Exchange Data Feed to avoid this: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-28 08:30:12] |
| User193651 - Posts: 6 |
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A limit regarding what exactly? It worked fine until yesterday
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| [2025-03-28 10:01:02] |
| Sierra_Chart Engineering - Posts: 19259 |
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Would be best to contact Rithmic, but there is a limit on the number of gigabytes per month. Something like that. Sierra Chart does not and never has had any limits like this. Use the Denali Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-28 12:48:11] |
| User752090 - Posts: 3 |
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I received the same error message however I do not use Rithmic, I use the suggested Denali Exchange Data Feed.
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| [2025-03-28 13:58:51] |
| John - SC Support - Posts: 39353 |
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Please get us your Message Log so we can see what exactly is occurring and the message you are getting. Follow these instructions to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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