Support Board
Date/Time: Sat, 19 Apr 2025 10:08:01 +0000
Post From: Rithmic permission denied - Error downloading historical intraday data
| [2025-03-28 08:20:31] |
| User193651 - Posts: 6 |
|
Dear support team, Since 2 days I am receiving error messages regarding downloading historical intraday data via rithmic connection. I am connected via TheTradingPit Frankfurt servers. I attached a screenshot of the message log. Any idea what could be the reason for that. I actuallay did not change any settings within sierra chart. Thank you and kind regards 2025-03-28 08:11:53.495 | Software version: 2747 64-bit 2025-03-28 08:11:53.495 | Primary Thread ID: 26920 2025-03-28 08:11:53.495 | Usage end date: 2025-04-04 2025-03-28 08:11:53.495 | Enabled for: Advanced Features 2. 2025-03-28 08:11:53.495 | Enabled for: Sierra Chart Historical Data Service. 2025-03-28 08:11:53.495 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-28 08:11:53.495 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-28 08:11:53.495 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-28 08:11:53.495 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-03-28 08:11:53.495 | Custom symbol settings values: enabled 2025-03-28 08:11:53.495 | Chart Update Interval: 400 2025-03-28 08:11:53.495 | Intraday Data Storage Time Unit: 0 2025-03-28 08:11:53.495 | Time Zone: +00:00:00 (UTC+00) 2025-03-28 08:11:53.495 | 2025-03-28 08:11:53 Local computer time in UTC 2025-03-28 08:11:53.495 | 2025-03-28 08:11:53 Local computer time in SC Time Zone 2025-03-28 08:11:53.495 | 2025-03-28 08:07:23 Server time in UTC 2025-03-28 08:11:53.495 | Local computer UTC time and Server UTC time difference: 5 seconds. 2025-03-28 08:11:53.495 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-03-28 08:11:53.495 | Program path: C:\SierraChart\ 2025-03-28 08:11:53.495 | Data Files path: C:\SierraChart\Data\ 2025-03-28 08:11:53.496 | OS Version Number: 10.0 2025-03-28 08:11:53.496 | Locale Setting: C 2025-03-28 08:11:53.496 | DLLs: UserContributedStudies_64.dll 2025-03-28 08:11:53.496 | Allowed protected custom studies: 2025-03-28 08:11:53.496 | Crash reporter started: true 2025-03-28 08:11:53.496 | 2025-03-28 08:12:19.008 | File >> Reconnect selected. 2025-03-28 08:12:19.008 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2025-03-28 08:12:19.008 | DTC Client socket (2) | CloseSocket call. 2025-03-28 08:12:19.008 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2025-03-28 08:12:19.008 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:19.009 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-03-28 08:12:19.009 | DTC Client socket (1) | CloseSocket call. 2025-03-28 08:12:19.009 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-03-28 08:12:19.009 | DTC Client socket (1) | Max send buffer size during socket life: 2045 2025-03-28 08:12:19.009 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:19.009 | Rithmic Direct - DTC | Disconnected. 2025-03-28 08:12:19.009 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-28 08:12:19.024 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-03-28 08:12:19.024 | DTC Client socket (2) | Closed. 2025-03-28 08:12:19.025 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-03-28 08:12:19.025 | DTC Client socket (1) | Closed. 2025-03-28 08:12:23.009 | 2025-03-28 08:12:23.009 | Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated 2025-03-28 08:12:23.009 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40844 2025-03-28 08:12:23.010 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40844 2025-03-28 08:12:23.012 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:23.012 | DTC Client socket (1) | New receive buffer size: 0 2025-03-28 08:12:23.012 | DTC Client socket (1) | Connecting to IP: 184.104.190.18. 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Network connection to server complete. 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Starting socket receive thread. 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-03-28 08:12:23.032 | Rithmic Direct - DTC | Sending logon request message. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Received logon response. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Server Name: . 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Successfully connected. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Trading is supported. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | OCO Orders supported. 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-03-28 08:12:23.100 | Rithmic Direct - DTC | Connected to server complete. 2025-03-28 08:12:23.117 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-28 08:12:23.117 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-03-28 08:12:23.346 | Using symbol data fast lookup vector 2025-03-28 08:12:23.346 | Rithmic Direct - DTC | Starting real-time market data updates for: 6EM5.CME. ID: 1 Service code: rithmic.trading 2025-03-28 08:12:23.348 | Rithmic Direct - DTC (Data) | Connecting to the server rsc-de.rithmic.com. Port 40847 2025-03-28 08:12:23.348 | Rithmic Direct - DTC | Requesting security definition data for: 6EM5.CME. ID: 1 2025-03-28 08:12:23.348 | Added historical Intraday data request for 6EM5.CME to the queue. 2025-03-28 08:12:23.348 | Intraday data recording state for symbol 6EM5.CME is set to download 'Pending'. 2025-03-28 08:12:23.349 | Triggering next historical data download in queue. 2025-03-28 08:12:23.349 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:23.350 | DTC Client socket (2) | New receive buffer size: 0 2025-03-28 08:12:23.350 | DTC Client socket (2) | Connecting to IP: 184.104.190.18. 2025-03-28 08:12:23.351 | Delaying start of download for 6EM5.CME. 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-03-28 08:12:23.372 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Received logon response. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Server Name: . 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-03-28 08:12:23.432 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: 6EM5.CME 2025-03-28 08:12:23.555 | Rithmic Direct - DTC (Data) | Received security definition for symbol 6EM5.CME 2025-03-28 08:12:28.766 | HD Request # 3 | Downloading Intraday chart data for 6EM5.CME to the file 6EM5.CME.scid. Service: rithmic.trading 2025-03-28 08:12:28.767 | HD Request # 3 | Download start date-time: 2025-03-28 08:12:16.000000. File last date-time: 2025-03-28 08:12:16.000000 2025-03-28 08:12:28.767 | HD Request # 3 | Using server: rsc-de.rithmic.com port 40846. Use encryption. 2025-03-28 08:12:28.767 | Socket (3) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:28.767 | Socket (3) | New receive buffer size: 0 2025-03-28 08:12:28.767 | Socket (3) | Connecting to IP: 184.104.190.18. 2025-03-28 08:12:28.786 | HD Request # 3 | Sending historical data logon request message. 2025-03-28 08:12:28.837 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-03-28 08:12:16. Record interval: 0. Symbol: 6EM5.CME 2025-03-28 08:12:28.854 | Socket (3) | CloseSocket call. 2025-03-28 08:12:28.854 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:28.855 | HD Request # 3 | Error downloading historical Intraday data for 6EM5.CME. permission denied 2025-03-28 08:12:28.857 | Historical data download thread signaled to stop. 2025-03-28 08:12:28.857 | HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for 6EM5.CME 2025-03-28 08:12:28.858 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2025-03-28 08:12:16.000000 2025-03-28 08:12:28.858 | HD Request # 3 | Receiving Intraday data for 6EM5.CME starting at 2025-03-28 08:12:25.000000 2025-03-28 08:12:28.859 | Added 13 Time and Sales records to Intraday data file for 6EM5.CME after download. 2025-03-28 08:12:28.859 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-03-28 08:12:25.000000. 2025-03-28 08:12:28.859 | HD Request # 3 | Completion time: 0s. 2025-03-28 08:12:28.859 | HD Request # 3 | Intraday data download complete for 6EM5.CME. Unique request ID: 3 2025-03-28 08:12:28.859 | Removing historical data download ID 3. 2025-03-28 08:12:28.859 | Real-time Intraday chart data file updates started for 6EM5.CME 2025-03-28 08:12:28.859 | Intraday chart data file opened for 6EM5.CME 2025-03-28 08:12:28.859 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-03-28 08:12:28.859 | 2025-03-28 08:12:28.859 | No download requests in the queue to start downloads for. 2025-03-28 08:12:28.871 | Socket (3) | Socket gracefully closed by remote side. 2025-03-28 08:12:28.871 | Socket (3) | Closed. 2025-03-28 08:12:34.223 | Opened cached Intraday file: C:\SierraChart\Data\6EM5.CME.scid. Thread ID: 29260 2025-03-28 08:12:43.013 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. 2025-03-28 08:12:43.013 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | New receive buffer size: 0 2025-03-28 08:12:43.013 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Connecting to IP: 216.66.0.130. 2025-03-28 08:12:43.831 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 86257 2025-03-28 08:12:43.832 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-28 08:12:44.085 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | CloseSocket call. 2025-03-28 08:12:44.085 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Shutdown started. Waiting for graceful close. 2025-03-28 08:12:44.182 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Socket gracefully closed by remote side. 2025-03-28 08:12:44.183 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Closed. |