Support Board
Date/Time: Fri, 18 Apr 2025 06:30:38 +0000
Sierra Chart Not Connecting to Two Separate Rithmic Feeds
View Count: 138
| [2025-03-25 15:53:01] |
| User636370 - Posts: 24 |
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Hello, There seems to be an issue I can't resolve w two of my SC installations each running their own Rithmic feed. Neither one is able to connect to Rithmic. I have verified both connections are active via RTraderPro. I've also reached out to each broker to verify my accounts/feeds are active. The extent of my troubleshooting abilities are at the end, so I'm hoping you guys can get me going in the right direction. I can send the results of Message Log if needed. Regards, |
| [2025-03-25 17:31:39] |
| Sierra_Chart Engineering - Posts: 19259 |
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If you are still not able to connect, it is because Rithmic has a connectivity problem at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 17:38:26] |
| User636370 - Posts: 24 |
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Ok. Thanks. I'll keep trying.
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| [2025-03-26 00:39:48] |
| User636370 - Posts: 24 |
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Hm. So, I waited for the market to close and re-open tonight, and I'm still getting 'Error connecting to data or Trading service' in the logs of both SC installations connecting to Rithmic. I'm able to log into Rithmic and access my account in RTraderPro. I've confirmed w both brokers that my Rithmic accounts are valid and running. When SC loads, the chart history is downloaded and the current candle (s15 timeframe) is loaded. But after that, no more candles load and time/price does not move. Yes. I'm running the latest version. Any insights are appreciated. Here's a snippet of the Message Log: 2025-03-25 20:32:25.133 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-03-25 20:32:25.133 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-03-25 20:32:25.134 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-03-25 20:32:25.135 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 20:32:25.135 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 20:32:25.135 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 20:32:45.129 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. 2025-03-25 20:32:45.129 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | New receive buffer size: 0 2025-03-25 20:32:45.129 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Connecting to IP: 216.66.0.130. 2025-03-25 20:32:45.348 | Rithmic Direct - DTC | Wrote file: D:\Documents\SierraChart03\RithmicConnections.json. Size: 86257 2025-03-25 20:32:45.349 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 20:32:45.349 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 20:32:45.349 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 20:32:45.355 | DTC Client socket (1) | CloseSocket call. 2025-03-25 20:32:45.356 | DTC Client socket (1) | Closed. 2025-03-25 20:32:45.356 | Rithmic Direct - DTC | Disconnected. 2025-03-25 20:32:45.356 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 20:32:45.597 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | CloseSocket call. 2025-03-25 20:32:45.597 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. 2025-03-25 20:32:45.627 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. 2025-03-25 20:32:45.627 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Closed. |
| [2025-03-26 01:35:25] |
| User628340 - Posts: 4 |
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On my sierra it says Rithmic not enabled on package. I changed to pkg 12 already and have funds.
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 SierraChart_64_A4RYSdR26D.png / V - Attached On 2025-03-26 01:33:53 UTC - Size: 1.77 KB - 36 views |
| [2025-03-26 07:51:34] |
| Sierra_Chart Engineering - Posts: 19259 |
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We are looking into this issue. Your service package is still on 3. For now we have given you access to package 12. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-26 07:52:24
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| [2025-03-26 10:59:58] |
| User636370 - Posts: 24 |
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Thanks for looking into this. This morning, everything seems to be connecting as expected on each of the SC installations. No issues. Appreciate you guys!
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