Support Board
Date/Time: Fri, 18 Apr 2025 06:23:45 +0000
My Data from Rithmic (topstep traders) is not coming in
View Count: 121
| [2025-03-25 13:41:02] |
| User93731 - Posts: 84 |
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Dear Support: The data from Rithmic (topstep trader) is suddenly disconnected and had a hard time to reconnect. It shows many attempts to reconnect and did not work. 2025-03-25 07:23:39.617 | Trade activity files set size: 1614 2025-03-25 07:23:39.626 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 07:23:39.627 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-03-25 07:23:39.627 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2025-03-25 07:23:39.627 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-03-25 07:23:39.663 | Reading Internal Order ID file. 2025-03-25 07:23:39.676 | Reading Trade Orders file. 2025-03-25 07:23:39.676 | Reading Trade Positions file. 2025-03-25 07:23:39.676 | Reading Trade Account Data files. 2025-03-25 07:23:39.679 | UDPListener (1844). Port 22904 | Listening on UDP port 22904. 2025-03-25 07:23:39.679 | Software version: 2700 64-bit 2025-03-25 07:23:39.679 | Primary Thread ID: 13280 2025-03-25 07:23:39.679 | Usage end date: 2025-09-10 2025-03-25 07:23:39.679 | Enabled for: Sierra Chart Historical Data Service. 2025-03-25 07:23:39.679 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-25 07:23:39.679 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-25 07:23:39.679 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-25 07:23:39.679 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-03-25 07:23:39.679 | Custom symbol settings values: enabled 2025-03-25 07:23:39.679 | Chart Update Interval: 500 2025-03-25 07:23:39.679 | Intraday Data Storage Time Unit: 0 2025-03-25 07:23:39.679 | Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-25 07:23:39.679 | 2025-03-25 13:23:39 Local computer time in UTC 2025-03-25 07:23:39.679 | 2025-03-25 07:23:39 Local computer time in SC Time Zone 2025-03-25 07:23:39.679 | 2025-03-25 13:23:37 Server time in UTC 2025-03-25 07:23:39.679 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-03-25 07:23:39.679 | Program path: C:\SierraChart\ 2025-03-25 07:23:39.679 | Data Files path: C:\SierraChart\Data\ 2025-03-25 07:23:39.679 | OS Version Number: 10.0 2025-03-25 07:23:39.679 | Locale Setting: C 2025-03-25 07:23:39.680 | DLLs: UserContributedStudies_64.dll 2025-03-25 07:23:39.680 | Allowed protected custom studies: 2025-03-25 07:23:39.680 | Crash reporter started: true 2025-03-25 07:23:39.680 | 2025-03-25 07:23:39.701 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-03-25 07:23:39.752 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-03-25 07:23:39.821 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-03-25 07:23:39.821 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-03-25 07:23:40.096 | Received 5 login tokens. 2025-03-25 07:23:40.377 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 86257 2025-03-25 07:23:40.379 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 07:23:40.379 | Symbol settings MD5 received. Request ID: 1. 2025-03-25 07:23:40.379 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-03-25 07:23:40.626 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-03-25 07:23:40.626 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-03-25 07:23:40.801 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2025-03-25 07:23:40.801 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-03-25 07:23:48.803 | Requested user files to download. 2025-03-25 07:23:50.809 | 2025-03-25 07:23:50.809 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-03-25 07:23:50.809 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-03-25 07:23:50.811 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-03-25 07:23:50.813 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 07:23:50.813 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 07:23:50.813 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 07:23:53.348 | YMM5.CBOT [CV] 10 Min #3 | Reloading chart. 2025-03-25 07:23:53.349 | Starting DelayedDownloadMonitoringTimer 2025-03-25 07:23:53.349 | Starting HDTimeoutTimer 2025-03-25 07:23:53.349 | Added historical Intraday data request for YMM5.CBOT to the queue. 2025-03-25 07:23:53.350 | Triggering next historical data download in queue. 2025-03-25 07:23:53.368 | YMM5.CBOT [CV] 10 Min #3 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 07:23:53.596 | CLK5.NYMEX [CV] 10 Min #4 | Reloading chart. 2025-03-25 07:23:53.600 | Added historical Intraday data request for CLK5.NYMEX to the queue. 2025-03-25 07:23:53.619 | CLK5.NYMEX [CV] 10 Min #4 | Waiting for historical downloads to complete with the IDs: 2, 2025-03-25 07:23:53.830 | GCJ5.COMEX [CV] 10 Min #1 | Reloading chart. 2025-03-25 07:23:53.832 | Added historical Intraday data request for GCJ5.COMEX to the queue. 2025-03-25 07:23:53.851 | GCJ5.COMEX [CV] 10 Min #1 | Waiting for historical downloads to complete with the IDs: 3, 2025-03-25 07:23:54.039 | ESM5.CME [CV] 10 Min #5 | Reloading chart. 2025-03-25 07:23:54.041 | Added historical Intraday data request for ESM5.CME to the queue. 2025-03-25 07:23:54.059 | ESM5.CME [CV] 10 Min #5 | Waiting for historical downloads to complete with the IDs: 4, 2025-03-25 07:23:54.067 | Using symbol data fast lookup vector 2025-03-25 07:23:54.067 | HD Request # 1 | Downloading Intraday chart data for YMM5.CBOT to the file YMM5.CBOT.scid. Service: rithmic.trading 2025-03-25 07:23:54.068 | HD Request # 1 | Download start date-time: 2025-03-25 07:11:45.000000. File last date-time: 2025-03-25 07:11:45.000000 2025-03-25 07:23:54.068 | HD Request # 1 | Using server: rsc.rithmic.com port 50510. Use encryption. 2025-03-25 07:23:54.069 | Socket (2) | Creating socket. Using TLS 1.2. 2025-03-25 07:23:54.069 | Socket (2) | New receive buffer size: 0 2025-03-25 07:23:54.070 | Socket (2) | Connecting to IP: 216.57.156.163. 2025-03-25 07:23:54.150 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-03-25 07:23:54.151 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\ExampleChartbook.cht * 2025-03-25 07:24:10.826 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2025-03-25 07:24:10.826 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2025-03-25 07:24:10.826 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2025-03-25 07:24:11.834 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-03-25 07:24:11.834 | DTC Client socket (1) | CloseSocket call. 2025-03-25 07:24:11.834 | Rithmic Direct - DTC | Failed connections: 1 2025-03-25 07:24:11.834 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 07:24:11.834 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 07:24:11.834 | DTC Client socket (1) | Closed. 2025-03-25 07:24:11.851 | DTC Client socket (0) | CloseSocket call. 2025-03-25 07:24:11.851 | Rithmic Direct - DTC | Disconnected. 2025-03-25 07:24:11.851 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. Date Time Of Last Edit: 2025-03-25 13:58:08
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| [2025-03-25 13:55:58] |
| TypsyLakeman - Posts: 3 |
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They said they contacted Rithmic
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| [2025-03-25 13:57:48] |
| Sierra_Chart Engineering - Posts: 19259 |
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Rithmic is having a problem with their Chicago server for Sierra Chart. We have notified them about this. This is a Rithmic issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-25 14:08:24
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| [2025-03-25 14:08:32] |
| Sierra_Chart Engineering - Posts: 19259 |
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From Rithmic: Rithmic is experiencing an ISP outage and is working on a resolution.
While Rithmic Operations are working with the ISP on a resolution, file uploads have been paused. The issue may also affect Sierra Charts connections via the Chicago Gateway. Rithmic Support will follow up with more updates once available. For the time being try using a server other than a Chicago server. You can control this through Global Settings >> Data/Trade Service Settings >> Main Settings >> Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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