Support Board
Date/Time: Sat, 19 Apr 2025 10:32:32 +0000
Post From: My Data from Rithmic (topstep traders) is not coming in
| [2025-03-25 13:41:02] |
| User93731 - Posts: 84 |
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Dear Support: The data from Rithmic (topstep trader) is suddenly disconnected and had a hard time to reconnect. It shows many attempts to reconnect and did not work. 2025-03-25 07:23:39.617 | Trade activity files set size: 1614 2025-03-25 07:23:39.626 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 07:23:39.627 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-03-25 07:23:39.627 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2025-03-25 07:23:39.627 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-03-25 07:23:39.663 | Reading Internal Order ID file. 2025-03-25 07:23:39.676 | Reading Trade Orders file. 2025-03-25 07:23:39.676 | Reading Trade Positions file. 2025-03-25 07:23:39.676 | Reading Trade Account Data files. 2025-03-25 07:23:39.679 | UDPListener (1844). Port 22904 | Listening on UDP port 22904. 2025-03-25 07:23:39.679 | Software version: 2700 64-bit 2025-03-25 07:23:39.679 | Primary Thread ID: 13280 2025-03-25 07:23:39.679 | Usage end date: 2025-09-10 2025-03-25 07:23:39.679 | Enabled for: Sierra Chart Historical Data Service. 2025-03-25 07:23:39.679 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-25 07:23:39.679 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-25 07:23:39.679 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-25 07:23:39.679 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-03-25 07:23:39.679 | Custom symbol settings values: enabled 2025-03-25 07:23:39.679 | Chart Update Interval: 500 2025-03-25 07:23:39.679 | Intraday Data Storage Time Unit: 0 2025-03-25 07:23:39.679 | Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-25 07:23:39.679 | 2025-03-25 13:23:39 Local computer time in UTC 2025-03-25 07:23:39.679 | 2025-03-25 07:23:39 Local computer time in SC Time Zone 2025-03-25 07:23:39.679 | 2025-03-25 13:23:37 Server time in UTC 2025-03-25 07:23:39.679 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-03-25 07:23:39.679 | Program path: C:\SierraChart\ 2025-03-25 07:23:39.679 | Data Files path: C:\SierraChart\Data\ 2025-03-25 07:23:39.679 | OS Version Number: 10.0 2025-03-25 07:23:39.679 | Locale Setting: C 2025-03-25 07:23:39.680 | DLLs: UserContributedStudies_64.dll 2025-03-25 07:23:39.680 | Allowed protected custom studies: 2025-03-25 07:23:39.680 | Crash reporter started: true 2025-03-25 07:23:39.680 | 2025-03-25 07:23:39.701 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-03-25 07:23:39.752 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-03-25 07:23:39.821 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-03-25 07:23:39.821 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-03-25 07:23:40.096 | Received 5 login tokens. 2025-03-25 07:23:40.377 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 86257 2025-03-25 07:23:40.379 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 07:23:40.379 | Symbol settings MD5 received. Request ID: 1. 2025-03-25 07:23:40.379 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-03-25 07:23:40.626 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-03-25 07:23:40.626 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-03-25 07:23:40.801 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2025-03-25 07:23:40.801 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-03-25 07:23:48.803 | Requested user files to download. 2025-03-25 07:23:50.809 | 2025-03-25 07:23:50.809 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-03-25 07:23:50.809 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-03-25 07:23:50.811 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-03-25 07:23:50.813 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 07:23:50.813 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 07:23:50.813 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 07:23:53.348 | YMM5.CBOT [CV] 10 Min #3 | Reloading chart. 2025-03-25 07:23:53.349 | Starting DelayedDownloadMonitoringTimer 2025-03-25 07:23:53.349 | Starting HDTimeoutTimer 2025-03-25 07:23:53.349 | Added historical Intraday data request for YMM5.CBOT to the queue. 2025-03-25 07:23:53.350 | Triggering next historical data download in queue. 2025-03-25 07:23:53.368 | YMM5.CBOT [CV] 10 Min #3 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 07:23:53.596 | CLK5.NYMEX [CV] 10 Min #4 | Reloading chart. 2025-03-25 07:23:53.600 | Added historical Intraday data request for CLK5.NYMEX to the queue. 2025-03-25 07:23:53.619 | CLK5.NYMEX [CV] 10 Min #4 | Waiting for historical downloads to complete with the IDs: 2, 2025-03-25 07:23:53.830 | GCJ5.COMEX [CV] 10 Min #1 | Reloading chart. 2025-03-25 07:23:53.832 | Added historical Intraday data request for GCJ5.COMEX to the queue. 2025-03-25 07:23:53.851 | GCJ5.COMEX [CV] 10 Min #1 | Waiting for historical downloads to complete with the IDs: 3, 2025-03-25 07:23:54.039 | ESM5.CME [CV] 10 Min #5 | Reloading chart. 2025-03-25 07:23:54.041 | Added historical Intraday data request for ESM5.CME to the queue. 2025-03-25 07:23:54.059 | ESM5.CME [CV] 10 Min #5 | Waiting for historical downloads to complete with the IDs: 4, 2025-03-25 07:23:54.067 | Using symbol data fast lookup vector 2025-03-25 07:23:54.067 | HD Request # 1 | Downloading Intraday chart data for YMM5.CBOT to the file YMM5.CBOT.scid. Service: rithmic.trading 2025-03-25 07:23:54.068 | HD Request # 1 | Download start date-time: 2025-03-25 07:11:45.000000. File last date-time: 2025-03-25 07:11:45.000000 2025-03-25 07:23:54.068 | HD Request # 1 | Using server: rsc.rithmic.com port 50510. Use encryption. 2025-03-25 07:23:54.069 | Socket (2) | Creating socket. Using TLS 1.2. 2025-03-25 07:23:54.069 | Socket (2) | New receive buffer size: 0 2025-03-25 07:23:54.070 | Socket (2) | Connecting to IP: 216.57.156.163. 2025-03-25 07:23:54.150 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-03-25 07:23:54.151 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\ExampleChartbook.cht * 2025-03-25 07:24:10.826 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2025-03-25 07:24:10.826 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2025-03-25 07:24:10.826 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2025-03-25 07:24:11.834 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-03-25 07:24:11.834 | DTC Client socket (1) | CloseSocket call. 2025-03-25 07:24:11.834 | Rithmic Direct - DTC | Failed connections: 1 2025-03-25 07:24:11.834 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 07:24:11.834 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 07:24:11.834 | DTC Client socket (1) | Closed. 2025-03-25 07:24:11.851 | DTC Client socket (0) | CloseSocket call. 2025-03-25 07:24:11.851 | Rithmic Direct - DTC | Disconnected. 2025-03-25 07:24:11.851 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. Date Time Of Last Edit: 2025-03-25 13:58:08
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