Support Board
Date/Time: Sat, 19 Apr 2025 09:46:43 +0000
Account Not Upgraded After Payment – Unable to Access Paid Features
View Count: 141
| [2025-03-19 00:59:07] |
| User912596 - Posts: 6 |
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Hello Sierra Chart Support, I have purchased Service Package 11 and completed the payment on March 12, but my account is still functioning as a trial account. My Current Selected Service is still SC Data, instead of SC Data - All Services. Could you please check and ensure my subscription is properly activated? Account Name: Yen Vu Payment Date: March 12, 2025 Thank you. |
 Trial version setup.png / V - Attached On 2025-03-19 00:58:13 UTC - Size: 86.3 KB - 25 views |
| [2025-03-19 02:13:18] |
| Sierra_Chart Engineering - Posts: 19276 |
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My Current Selected Service is still SC Data, instead of SC Data - All Services. It is normal to just see SC Data. The is the name in newer versions of Sierra Chart but it is equivalent to SC Data - All Services.Your account is active now. Here are the instructions to get started with Sierra Chart: Getting Started, Opening Charts and Basic Trading: Initial Setup Have you not been able to use Sierra Chart since the payment? Let us know. Let us know if you need further help. Or exactly what the issue you are having is. Or what you would like to do and cannot. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-19 02:14:33
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| [2025-03-19 03:08:33] |
| User912596 - Posts: 6 |
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Hi, Thank you for your response. I'm trying to set up some pairs, and I have a problem with JPYUSD After using Invert Prices on JPY/USD to display USD/JPY, the Trade DOM no longer shows Bid/Ask volume. Before inversion, market depth and volume were visible, but after inverting, the values disappeared. Data feed: Denali Current symbol: 6JM25-CME[M] Issue: No market depth or volume on DOM after inversion Is there a way to retain volume data on DOM after using Invert Prices? Thanks! |
| DOM Volume Missing After Inverting Prices.png / V - Attached On 2025-03-19 03:07:56 UTC - Size: 223.83 KB - 17 views |
| [2025-03-19 13:44:46] |
| John - SC Support - Posts: 39362 |
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The Market Depth is not displayed with inverted prices.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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