Support Board
Date/Time: Sat, 19 Apr 2025 09:48:45 +0000
URGENT - No charts when selecting current contract - Rithmic APEX
View Count: 116
| [2025-03-17 09:10:03] |
| User92573 - Posts: 559 |
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Dear Support Today is 17th Rollover and I have selected rollover across instruments however following this I have no charts - they are all blank which means I currently unable trade using Sierra. I have made no changes and have the current version of Sierra installed. All details are correct for "APEX" and are unchanged from those of last week. Thankfully Rithmic Pro and NinjaTrader are not having this issue but please give this urgent attention. Many thanks. Date Time Of Last Edit: 2025-03-17 09:11:19
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| [2025-03-17 16:47:33] |
| John - SC Support - Posts: 39362 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-17 21:35:19] |
| User92573 - Posts: 559 |
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Message Log attached. Many thanks Date Time Of Last Edit: 2025-03-18 08:10:24
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Private File |
| [2025-03-18 14:25:50] |
| John - SC Support - Posts: 39362 |
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Your "Verified Until" date is expired. You need to connect to your live, funded, futures trading account in order to be able to get the data from our Denali Exchange Data Feed. Refer to the following instructions: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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