Support Board
Date/Time: Wed, 27 Nov 2024 16:50:26 +0000
Download Issue
View Count: 1233
| [2014-09-23 20:55:40] |
| GCAdmin - Posts: 35 |
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I am trying to download the GreenChart issue of Sierra Chart for a GreenChart user, but have run into issues. He is using a Mac with VM Ware as the parallels provider and running Windows 7 on the Windows parallels side. We are using the GreenChart download link and get the download to download. We get through the entire task manager and select Finish and GreenChart should open, but it does not. We then go to the GreenChart symbol that downloaded on the desktop and try to open it, but again it does not open the program at all. No pop up comes up to say why it won't open either. We made sure that he had the current Microsoft distribution package and went to the sierra chart website to use that link to make sure it was the correct Microsoft software being downloaded. We also made sure that GreenChart was added to his Windows firewall as an approved program to connect to. Still not opening at all. Is there a reason that this would happen. In all the downloads I have helped GC users do I have never ran into this issue. He does not have an antivirus on his system that he is aware of. He is connected from a home to a comcast internet connection, so there is no interference there. How can we get this software downloaded for him? |
| [2014-09-23 22:57:49] |
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This kind of problem means that .NET is not installed on the system. What we have done is update your installer to use the Non-.NET/CLR version. Download Green Chart again using this link: https://www.sierrachart.com/downloads/GreenChartInstallerDownloader.exe We would expect there would be no further problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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