Support Board
Date/Time: Wed, 19 Mar 2025 02:29:39 +0000
Wrong live trading account number after CQG credential reset and delayed data.
View Count: 46
| [2025-03-05 16:07:36] |
| User947384 - Posts: 7 |
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I am using Sierra Charts for order routing only. I use Ninjatrader for charts. My subscription expired after renewing I now have delayed data and my live trading account is not mine. I reset my CQG credntials pasted it in SC Data Trade Service and I am still seeing the wrong account 1485409 is not my account it's not a AMP Futures account number and I have delayed data after resetting my CQG trading credentials This is day 4 trying to fix this problem all the previous posting did not help me I need to resolve this problem ASAP. Ian |
| [2025-03-05 19:11:19] |
| John - SC Support - Posts: 38782 |
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With regards to the Trading Account Number, refer to the following: CQG Trading Platform Service: CQG Trading Account Numbers with regards to the data, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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