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Date/Time: Wed, 19 Mar 2025 01:20:42 +0000



Wrong live trading account number after CQG credential reset and delayed data.

View Count: 45

[2025-03-05 16:07:36]
User947384 - Posts: 7
I am using Sierra Charts for order routing only. I use Ninjatrader for charts. My subscription expired after renewing I now have delayed data and my live trading account is not mine. I reset my CQG credntials pasted it in SC Data Trade Service and I am still seeing the wrong account 1485409 is not my account it's not a AMP Futures account number and I have delayed data after resetting my CQG trading credentials This is day 4 trying to fix this problem all the previous posting did not help me I need to resolve this problem ASAP.

Ian
[2025-03-05 19:11:19]
John - SC Support - Posts: 38782
With regards to the Trading Account Number, refer to the following:
CQG Trading Platform Service: CQG Trading Account Numbers

with regards to the data, please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)


For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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