Support Board
Date/Time: Wed, 19 Mar 2025 05:41:23 +0000
Post From: Wrong live trading account number after CQG credential reset and delayed data.
| [2025-03-05 19:11:19] |
| John - SC Support - Posts: 38782 |
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With regards to the Trading Account Number, refer to the following: CQG Trading Platform Service: CQG Trading Account Numbers with regards to the data, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |