Support Board
Date/Time: Mon, 21 Apr 2025 04:41:22 +0000
Multiple Account Question and Help
View Count: 100
| [2025-03-04 05:59:16] |
| User413206 - Posts: 36 |
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I have two accounts with Ironbeam. The first was connected to Sierra Chart on 7/15/2024 through Ironbeam. The second account was through an introducing broker with Ironbeam as the FCM. I asked the IB to connect the second account to my Sierra Chart account, yesterday, 3/4/2025. They acknowledged that the account was connected and sent me credentials. I thought the latter was odd. Nevertheless, I attempted to use the credentials to log into my Sierra Chart platform but they don't work. Can you check to see if there are two accounts connected under my username before I ask my IB whether they connected me to the correct platform. I explicitly asked for SC and gave them my SC username. Date Time Of Last Edit: 2025-03-04 06:02:04
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| [2025-03-04 06:33:36] |
| Sierra_Chart Engineering - Posts: 19285 |
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No we have no ability to check anything in regards to this. What kind of credentials did they send you? This is not needed for Teton order routing. In both cases is your account set up on Teton order routing? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-04 06:33:48
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| [2025-03-04 15:53:19] |
| User413206 - Posts: 36 |
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After some digging, I think I understand. To answer your question, the credentials I received were the account number as the username, and a password. Again, I found that odd since I am set up on Teton. By happenstance, I checked my broker statement and noticed a nominal charge of $10 with a line item of CQG Platform, which I found odd because I requested Sierra Chart. Then something clicked-- what if those credentials are for Global Settings >> Data/Trade Service Settings? I'll check this out once I get back to my trading computer. |
| [2025-03-05 06:23:14] |
| Sierra_Chart Engineering - Posts: 19285 |
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They may have given you a username and password for CQG. Tell them to move you to Teton order routing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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