Support Board
Date/Time: Fri, 21 Feb 2025 09:43:41 +0000
Chat Window issue
View Count: 71
| [2025-02-19 12:32:44] |
| JVincent - Posts: 23 |
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well, I tried your web-based alert yesterday...logged in yesterday...it doesn't work any better than Telegram...I tested it in real time...there are 16 old alerts in there, the same alerts that were in Telegram...I manually triggered a few more that I use, and they don't show up...
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| [2025-02-19 17:17:44] |
| John - SC Support - Posts: 38101 |
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Are they showing in your local Chat window?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 17:25:28] |
| JVincent - Posts: 23 |
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Only older ones that were on Telegram...nothing that has triggered in the last 12 hours has shown up...I keep getting a window pop-up stating I'm not connected to the chat server, but it says I'm connected on your platform...I can't find any settings that will address this issue
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| [2025-02-19 18:08:06] |
| John - SC Support - Posts: 38101 |
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It sounds like the "Chat Identifier" for the particular alert you are using is not set correctly. Go through the setup for the getting alerts to your Chat to ensure that everything is setup correctly: Chat and Communications Platform: Using Chat for Remote Alert Notifications For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 18:36:42] |
| JVincent - Posts: 23 |
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The instructions from the link you sent me are the exact same instructions for Telegram...on your chat window, after I logged in, it has the name of my chat exactly the same as it was and the chat identifier at the top of the list is the same too...280...it seems your chat window is a clone of Telegram. (see attached)
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 Doc3.pdf - Attached On 2025-02-19 18:35:29 UTC - Size: 113.12 KB - 14 views Attachment Deleted. |
| [2025-02-19 19:06:33] |
| Sierra_Chart Engineering - Posts: 18503 |
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You must update Sierra Chart. You are running an older version. Updating is mandatory to connect to the chat server. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 19:59:51] |
| JVincent - Posts: 23 |
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I was running v2713...just upgraded to v2741
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