Support Board
Date/Time: Wed, 19 Mar 2025 02:41:46 +0000
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View Count: 90
| [2025-02-18 16:30:48] |
| sieee92 - Posts: 4 |
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Hello. For two days now, Sierra has only been loading the candles that are displayed when the platform is turned on, I can't load any previous data, I do "edit>>Delete all data and download" and it doesn't work, I've already searched the forum and tried various things and nothing.
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| [2025-02-18 17:07:48] |
| John - SC Support - Posts: 38782 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-18 17:24:41] |
| John - SC Support - Posts: 38782 |
|
You did not follow the instructions. We need for you to open a chart for one of the symbols in which you have an issue. Also, we need the log posted to this thread or sent to us, do not give us an image. Please follow these instructions exactly: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-18 18:14:03] |
| sieee92 - Posts: 4 |
|
2025-02-18 19:09:43.702 | Software version: 2741 64-bit 2025-02-18 19:09:43.702 | Primary Thread ID: 1128 2025-02-18 19:09:43.702 | Usage end date: 2025-03-13 2025-02-18 19:09:43.702 | Enabled for: Sierra Chart Historical Data Service. 2025-02-18 19:09:43.702 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-18 19:09:43.702 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-18 19:09:43.702 | Enabled for exchange2: CME (Trading Account Required) 2025-02-18 19:09:43.702 | Enabled for exchange2: CBOT (Trading Account Required) 2025-02-18 19:09:43.702 | Enabled for exchange2: COMEX (Trading Account Required) 2025-02-18 19:09:43.702 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-02-18 19:09:43.702 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-18 19:09:43.702 | Current selected Data/Trading service: CQG WebAPI 2025-02-18 19:09:43.702 | Custom symbol settings values: enabled 2025-02-18 19:09:43.702 | Chart Update Interval: 500 2025-02-18 19:09:43.702 | Intraday Data Storage Time Unit: 0 2025-02-18 19:09:43.702 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-02-18 19:09:43.702 | 2025-02-18 18:09:43 Local computer time in UTC 2025-02-18 19:09:43.702 | 2025-02-18 19:09:43 Local computer time in SC Time Zone 2025-02-18 19:09:43.702 | 2025-02-18 17:06:25 Server time in UTC 2025-02-18 19:09:43.702 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-02-18 19:09:43.702 | Program path: C:\SierraChart\ 2025-02-18 19:09:43.702 | Data Files path: C:\SierraChart\Data\ 2025-02-18 19:09:43.702 | OS Version Number: 10.0 2025-02-18 19:09:43.702 | Locale Setting: C 2025-02-18 19:09:43.705 | DLLs: revRiskLine_live_v2_64.dll, trade_panel_sim_v1_7_sim_64.dll, UserContributedStudies_64.dll, wfo_skaner_qhg734_64.dll, wolumen_vsatrader_64.dll 2025-02-18 19:09:43.705 | Allowed protected custom studies: 2025-02-18 19:09:43.705 | Crash reporter started: true 2025-02-18 19:09:43.705 | 2025-02-18 19:10:29.579 | F.US.GCEG25 6 Min #1 | Reloading chart. 2025-02-18 19:10:29.584 | F.US.GCEG25 6 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.GCEG25.scid 2025-02-18 19:10:29.587 | F.US.GCEG25 6 Min #1 | Chart data loading complete. 2025-02-18 19:10:30.090 | Mapping F.US.GCEG25 to GCG25. Service code: comex 2025-02-18 19:10:30.090 | Denali Data Feed | Starting real-time market data updates for: F.US.GCEG25 (GCG25). ID: 6 Service code: comex 2025-02-18 19:10:30.090 | CQG WebAPI | Sending symbol resolution request for F.US.GCEG25. ID: 825698 2025-02-18 19:10:30.090 | Denali Data Feed | Requesting security definition data for: F.US.GCEG25 (GCG25). ID: 6 2025-02-18 19:10:30.091 | Added historical Intraday data request for F.US.GCEG25 to the queue. 2025-02-18 19:10:30.091 | Intraday data recording state for symbol F.US.GCEG25 is set to download 'Pending'. 2025-02-18 19:10:30.091 | Triggering next historical data download in queue. 2025-02-18 19:10:30.094 | Delaying start of download for F.US.GCEG25. 2025-02-18 19:10:30.121 | CQG WebAPI | Received symbol resolution report for symbol F.US.GCEG25. Search Symbol: F.US.GCEG25. Request ID: 825698. Contract ID: 6. 2025-02-18 19:10:30.215 | Denali Data Feed | Setting external service identifier for symbol F.US.GCEG25 to 1551 2025-02-18 19:10:30.215 | Denali Data Feed | Received security definition for symbol F.US.GCEG25 2025-02-18 19:10:35.740 | HD Request # 22 | Downloading Intraday chart data for F.US.GCEG25 to the file F.US.GCEG25.scid. Service: comex 2025-02-18 19:10:35.741 | HD Request # 22 | Download start date-time: 2024-08-16 20:10:35.000000. File last date-time: 00:00:00.000000 2025-02-18 19:10:35.741 | HD Request # 22 | Using server: ds28.sierracharts.com port 10149 2025-02-18 19:10:35.774 | Socket (3) | Creating socket. 2025-02-18 19:10:35.774 | Socket (3) | New receive buffer size: 0 2025-02-18 19:10:35.774 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-02-18 19:10:37.849 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:10:37.849 | Socket (3) | CloseSocket call. 2025-02-18 19:10:37.849 | Socket (0) | CloseSocket call. 2025-02-18 19:10:37.849 | Socket (3) | Closed. 2025-02-18 19:10:37.851 | HD Request # 22 | Error downloading historical Intraday data for F.US.GCEG25. The network socket has been closed. Retrying download. 2025-02-18 19:10:37.851 | Added historical Intraday data request for F.US.GCEG25 to the queue. 2025-02-18 19:10:37.851 | Triggering next historical data download in queue. 2025-02-18 19:10:37.851 | Historical data download thread signaled to stop. 2025-02-18 19:10:37.851 | HD Request # 22 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEG25 2025-02-18 19:10:37.851 | HD Request # 22 | Completion time: 2s. 2025-02-18 19:10:37.851 | 2025-02-18 19:10:37.851 | HD Request # 23 | Downloading Intraday chart data for F.US.GCEG25 to the file F.US.GCEG25.scid. Service: comex 2025-02-18 19:10:37.851 | HD Request # 23 | Download start date-time: 2024-08-16 20:10:37.000000. File last date-time: 00:00:00.000000 2025-02-18 19:10:37.852 | HD Request # 23 | Using server: ds32.sierracharts.com port 10150 2025-02-18 19:10:37.890 | Socket (3) | Creating socket. 2025-02-18 19:10:37.890 | Socket (3) | New receive buffer size: 0 2025-02-18 19:10:37.890 | Socket (3) | Connecting to IP: 67.214.125.3. 2025-02-18 19:10:39.957 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:10:39.957 | Socket (3) | CloseSocket call. 2025-02-18 19:10:39.957 | Socket (0) | CloseSocket call. 2025-02-18 19:10:39.957 | Socket (3) | Closed. 2025-02-18 19:10:39.958 | HD Request # 23 | Error downloading historical Intraday data for F.US.GCEG25. The network socket has been closed. Retrying download. 2025-02-18 19:10:39.958 | Added historical Intraday data request for F.US.GCEG25 to the queue. 2025-02-18 19:10:39.958 | Triggering next historical data download in queue. 2025-02-18 19:10:39.958 | Historical data download thread signaled to stop. 2025-02-18 19:10:39.958 | HD Request # 23 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEG25 2025-02-18 19:10:39.958 | HD Request # 23 | Completion time: 2s. 2025-02-18 19:10:39.958 | 2025-02-18 19:10:39.959 | HD Request # 24 | Downloading Intraday chart data for F.US.GCEG25 to the file F.US.GCEG25.scid. Service: comex 2025-02-18 19:10:39.959 | HD Request # 24 | Download start date-time: 2024-08-16 20:10:39.000000. File last date-time: 00:00:00.000000 2025-02-18 19:10:39.959 | HD Request # 24 | Using server: ds26.sierracharts.com port 10149 2025-02-18 19:10:39.982 | Socket (3) | Creating socket. 2025-02-18 19:10:39.982 | Socket (3) | New receive buffer size: 0 2025-02-18 19:10:39.982 | Socket (3) | Connecting to IP: 64.152.155.17. 2025-02-18 19:10:42.032 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:10:42.032 | Socket (3) | CloseSocket call. 2025-02-18 19:10:42.032 | Socket (0) | CloseSocket call. 2025-02-18 19:10:42.032 | Socket (3) | Closed. 2025-02-18 19:10:42.033 | HD Request # 24 | Error downloading historical Intraday data for F.US.GCEG25. The network socket has been closed. Retrying download. 2025-02-18 19:10:42.034 | Historical data download thread signaled to stop. 2025-02-18 19:10:42.034 | HD Request # 24 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEG25 2025-02-18 19:10:42.034 | HD Request # 24 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2025-02-18 19:10:42.034 | HD Request # 24 | Completion time: 3s. 2025-02-18 19:10:42.034 | HD Request # 24 | Intraday data download complete for F.US.GCEG25. Unique request ID: 8 2025-02-18 19:10:42.034 | Removing historical data download ID 8. 2025-02-18 19:10:42.034 | Real-time Intraday chart data file updates started for F.US.GCEG25 2025-02-18 19:10:42.034 | Intraday chart data file opened for F.US.GCEG25 2025-02-18 19:10:42.034 | HD Request # 24 | Enabling Intraday chart updating for symbol. 2025-02-18 19:10:42.034 | 2025-02-18 19:10:42.034 | No download requests in the queue to start downloads for. 2025-02-18 19:11:03.382 | Enabling compression for file: C:\SierraChart\Data\F.US.GCEM25.scid 2025-02-18 19:11:03.384 | F.US.GCEM25[M] 6 Min #1 | Reloading chart. 2025-02-18 19:11:03.410 | F.US.GCEM25[M] 6 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.GCEM25.scid 2025-02-18 19:11:03.412 | F.US.GCEM25[M] 6 Min #1 | Chart data loading complete. 2025-02-18 19:11:03.874 | Mapping F.US.GCEM25 to GCM25. Service code: comex 2025-02-18 19:11:03.875 | Denali Data Feed | Starting real-time market data updates for: F.US.GCEM25 (GCM25). ID: 7 Service code: comex 2025-02-18 19:11:03.875 | CQG WebAPI | Sending symbol resolution request for F.US.GCEM25. ID: 825699 2025-02-18 19:11:03.875 | Denali Data Feed | Requesting security definition data for: F.US.GCEM25 (GCM25). ID: 7 2025-02-18 19:11:03.875 | Added historical Intraday data request for F.US.GCEM25 to the queue. 2025-02-18 19:11:03.875 | Intraday data recording state for symbol F.US.GCEM25 is set to download 'Pending'. 2025-02-18 19:11:03.875 | Triggering next historical data download in queue. 2025-02-18 19:11:03.875 | Delaying start of download for F.US.GCEM25. 2025-02-18 19:11:03.906 | CQG WebAPI | Received symbol resolution report for symbol F.US.GCEM25. Search Symbol: F.US.GCEM25. Request ID: 825699. Contract ID: 7. 2025-02-18 19:11:04.006 | Denali Data Feed | Setting external service identifier for symbol F.US.GCEM25 to 287 2025-02-18 19:11:04.006 | Denali Data Feed | Received security definition for symbol F.US.GCEM25 2025-02-18 19:11:09.743 | HD Request # 25 | Downloading Intraday chart data for F.US.GCEM25 to the file F.US.GCEM25.scid. Service: comex 2025-02-18 19:11:09.744 | HD Request # 25 | Download start date-time: 2024-08-16 20:11:09.000000. File last date-time: 00:00:00.000000 2025-02-18 19:11:09.744 | HD Request # 25 | Using server: ds28.sierracharts.com port 10150 2025-02-18 19:11:09.745 | Socket (3) | Creating socket. 2025-02-18 19:11:09.745 | Socket (3) | New receive buffer size: 0 2025-02-18 19:11:09.745 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-02-18 19:11:11.833 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:11:11.833 | Socket (3) | CloseSocket call. 2025-02-18 19:11:11.833 | Socket (0) | CloseSocket call. 2025-02-18 19:11:11.834 | Socket (3) | Closed. 2025-02-18 19:11:11.835 | HD Request # 25 | Error downloading historical Intraday data for F.US.GCEM25. The network socket has been closed. Retrying download. 2025-02-18 19:11:11.836 | Added historical Intraday data request for F.US.GCEM25 to the queue. 2025-02-18 19:11:11.836 | Triggering next historical data download in queue. 2025-02-18 19:11:11.836 | Historical data download thread signaled to stop. 2025-02-18 19:11:11.836 | HD Request # 25 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEM25 2025-02-18 19:11:11.836 | HD Request # 25 | Completion time: 2s. 2025-02-18 19:11:11.836 | 2025-02-18 19:11:11.837 | HD Request # 26 | Downloading Intraday chart data for F.US.GCEM25 to the file F.US.GCEM25.scid. Service: comex 2025-02-18 19:11:11.838 | HD Request # 26 | Download start date-time: 2024-08-16 20:11:11.000000. File last date-time: 00:00:00.000000 2025-02-18 19:11:11.838 | HD Request # 26 | Using server: ds32.sierracharts.com port 10149 2025-02-18 19:11:11.838 | Socket (3) | Creating socket. 2025-02-18 19:11:11.838 | Socket (3) | New receive buffer size: 0 2025-02-18 19:11:11.838 | Socket (3) | Connecting to IP: 67.214.125.3. 2025-02-18 19:11:13.891 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:11:13.891 | Socket (3) | CloseSocket call. 2025-02-18 19:11:13.891 | Socket (0) | CloseSocket call. 2025-02-18 19:11:13.891 | Socket (3) | Closed. 2025-02-18 19:11:13.892 | HD Request # 26 | Error downloading historical Intraday data for F.US.GCEM25. The network socket has been closed. Retrying download. 2025-02-18 19:11:13.892 | Added historical Intraday data request for F.US.GCEM25 to the queue. 2025-02-18 19:11:13.892 | Triggering next historical data download in queue. 2025-02-18 19:11:13.892 | Historical data download thread signaled to stop. 2025-02-18 19:11:13.892 | HD Request # 26 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEM25 2025-02-18 19:11:13.892 | HD Request # 26 | Completion time: 2s. 2025-02-18 19:11:13.892 | 2025-02-18 19:11:13.892 | HD Request # 27 | Downloading Intraday chart data for F.US.GCEM25 to the file F.US.GCEM25.scid. Service: comex 2025-02-18 19:11:13.892 | HD Request # 27 | Download start date-time: 2024-08-16 20:11:13.000000. File last date-time: 00:00:00.000000 2025-02-18 19:11:13.893 | HD Request # 27 | Using server: ds26.sierracharts.com port 10150 2025-02-18 19:11:13.893 | Socket (3) | Creating socket. 2025-02-18 19:11:13.893 | Socket (3) | New receive buffer size: 0 2025-02-18 19:11:13.893 | Socket (3) | Connecting to IP: 64.152.155.17. 2025-02-18 19:11:15.955 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:11:15.955 | Socket (3) | CloseSocket call. 2025-02-18 19:11:15.955 | Socket (0) | CloseSocket call. 2025-02-18 19:11:15.955 | Socket (3) | Closed. 2025-02-18 19:11:15.957 | HD Request # 27 | Error downloading historical Intraday data for F.US.GCEM25. The network socket has been closed. Retrying download. 2025-02-18 19:11:15.957 | Historical data download thread signaled to stop. 2025-02-18 19:11:15.957 | HD Request # 27 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEM25 2025-02-18 19:11:15.958 | HD Request # 27 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2025-02-18 19:11:15.958 | HD Request # 27 | Completion time: 2s. 2025-02-18 19:11:15.958 | HD Request # 27 | Intraday data download complete for F.US.GCEM25. Unique request ID: 9 2025-02-18 19:11:15.958 | Removing historical data download ID 9. 2025-02-18 19:11:15.958 | Real-time Intraday chart data file updates started for F.US.GCEM25 2025-02-18 19:11:15.958 | Intraday chart data file opened for F.US.GCEM25 2025-02-18 19:11:15.958 | HD Request # 27 | Enabling Intraday chart updating for symbol. 2025-02-18 19:11:15.958 | 2025-02-18 19:11:15.958 | No download requests in the queue to start downloads for. 2025-02-18 19:11:24.347 | Opened cached Intraday file: C:\SierraChart\Data\F.US.GCEM25.scid. Thread ID: 17500 2025-02-18 19:11:33.237 | File >> Disconnect selected. 2025-02-18 19:11:33.237 | CQG WebAPI | Sending Web API Logoff message. 2025-02-18 19:11:33.237 | CQG WebSocket socket (1) | CloseSocket call. 2025-02-18 19:11:33.237 | CQG WebSocket socket (1) | Max send buffers used during socket life: 3 2025-02-18 19:11:33.237 | CQG WebSocket socket (1) | Max send buffer size during socket life: 309 2025-02-18 19:11:33.237 | CQG WebSocket | WebSocket closed. 2025-02-18 19:11:33.237 | CQG WebAPI | WebSocket closed. 2025-02-18 19:11:33.237 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2025-02-18 19:11:33.238 | Denali Data Feed | Waiting for socket receive thread to end 2025-02-18 19:11:33.238 | DTC Client socket (2) | CloseSocket call. 2025-02-18 19:11:33.238 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-02-18 19:11:33.238 | Denali Data Feed | Disconnected from the server. 2025-02-18 19:11:33.238 | CQG WebAPI | Disconnected. 2025-02-18 19:11:33.269 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2025-02-18 19:11:33.269 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2025-02-18 19:11:33.301 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2025-02-18 19:11:33.302 | CQG WebSocket socket (1) | Closed. 2025-02-18 19:11:33.491 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-02-18 19:11:33.492 | DTC Client socket (2) | Closed. 2025-02-18 19:11:39.520 | 2025-02-18 19:11:39.520 | CQG WebAPI | Connecting to server api.cqg.com 2025-02-18 19:11:39.520 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-02-18 19:11:39.537 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-02-18 19:11:39.537 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-02-18 19:11:39.537 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2025-02-18 19:11:39.569 | CQG WebSocket | Opening WebSocket. 2025-02-18 19:11:39.569 | CQG WebSocket | Sending WebSocket handshake. 2025-02-18 19:11:39.672 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-02-18 19:11:39.672 | CQG WebSocket | Server header | Connection: Upgrade 2025-02-18 19:11:39.672 | CQG WebSocket | Server header | Sec-WebSocket-Accept: xbb+xaLnyKoFDjW/PJojKLKbKe8= 2025-02-18 19:11:39.672 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-02-18 19:11:39.672 | CQG WebSocket | Server header | Upgrade: websocket 2025-02-18 19:11:39.672 | CQG WebSocket | Server header | 2025-02-18 19:11:39.672 | CQG WebSocket | Web socket state is now open. 2025-02-18 19:11:39.672 | CQG WebAPI | WebSocket connected. 2025-02-18 19:11:39.672 | CQG WebAPI | Sending market data logon message. 2025-02-18 19:11:39.924 | CQG WebAPI | Base Time: 2025-01-18T04:27:42. 2025-01-18 04:27:42 2025-02-18 19:11:39.924 | CQG WebAPI | Logon successful. Session Token = EFc5ZaOAt4V/gIDPkam/Pk3+iJ2H8alxUlhWOKkeAS4DWuu1kYAy7YAUYd5YZ+c6P1zKpsSSQWV 2025-02-18 19:11:39.924 | CQG WebAPI | Connected to server complete. 2025-02-18 19:11:39.925 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-18 19:11:39.925 | Updated verified funded futures trading account ending date to: 2025-03-20 18:11:39 2025-02-18 19:11:39.925 | CQG WebAPI | Sending Trade Accounts request message. 2025-02-18 19:11:39.950 | Mapping F.US.GCEM25 to GCM25. Service code: comex 2025-02-18 19:11:39.950 | Using symbol data fast lookup vector 2025-02-18 19:11:39.950 | Denali Data Feed | Starting real-time market data updates for: F.US.GCEM25 (GCM25). ID: 1 Service code: comex 2025-02-18 19:11:39.950 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2025-02-18 19:11:39.950 | CQG WebAPI | Sending symbol resolution request for F.US.GCEM25. ID: 825701 2025-02-18 19:11:39.950 | Denali Data Feed | Requesting security definition data for: F.US.GCEM25 (GCM25). ID: 1 2025-02-18 19:11:39.951 | Added historical Intraday data request for F.US.GCEM25 to the queue. 2025-02-18 19:11:39.951 | Intraday data recording state for symbol F.US.GCEM25 is set to download 'Pending'. 2025-02-18 19:11:39.951 | Triggering next historical data download in queue. 2025-02-18 19:11:39.951 | DTC Client socket (2) | Creating socket. 2025-02-18 19:11:39.952 | DTC Client socket (2) | New receive buffer size: 0 2025-02-18 19:11:39.952 | DTC Client socket (2) | Connecting to IP: 67.214.125.5. 2025-02-18 19:11:39.957 | Delaying start of download for F.US.GCEM25. 2025-02-18 19:11:40.014 | CQG WebAPI | Received symbol resolution report for symbol F.US.GCEM25. Search Symbol: F.US.GCEM25. Request ID: 825701. Contract ID: 1. 2025-02-18 19:11:40.014 | CQG WebAPI | Brokerage name: AMP. Account Name: 151328 2025-02-18 19:11:40.014 | Updated verified funded futures trading account ending date to: 2025-03-20 18:11:40 2025-02-18 19:11:40.014 | CQG WebAPI | Sending collateral subscribe request. 2025-02-18 19:11:40.181 | CQG WebAPI | Sending positions subscribe request. RequestID: 825703 2025-02-18 19:11:40.182 | CQG WebAPI | Sending orders subscribe request. RequestID: 825704 2025-02-18 19:11:42.011 | DTC Client socket (2) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:11:42.011 | DTC Client socket (2) | CloseSocket call. 2025-02-18 19:11:42.011 | Denali Data Feed | Failed connections: 1 2025-02-18 19:11:42.011 | DTC Client socket (0) | CloseSocket call. 2025-02-18 19:11:42.011 | Denali Data Feed | Disconnected from the server. 2025-02-18 19:11:42.011 | DTC Client socket (2) | Closed. 2025-02-18 19:11:42.011 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2025-02-18 19:11:45.013 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2025-02-18 19:11:45.014 | DTC Client socket (2) | Creating socket. 2025-02-18 19:11:45.014 | DTC Client socket (2) | New receive buffer size: 0 2025-02-18 19:11:45.014 | DTC Client socket (2) | Connecting to IP: 67.214.125.5. 2025-02-18 19:11:45.133 | Denali Data Feed | Network connection to server complete. 2025-02-18 19:11:45.133 | Denali Data Feed | Starting socket receive thread. 2025-02-18 19:11:45.133 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-18 19:11:45.264 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-02-18 19:11:45.264 | Denali Data Feed | Sending logon request message. 2025-02-18 19:11:45.733 | Denali Data Feed | Received logon response. 2025-02-18 19:11:45.733 | Denali Data Feed | Server Name: SC Realtime Server. 2025-02-18 19:11:45.733 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-02-18 19:11:45.733 | Denali Data Feed | Successfully connected. 2025-02-18 19:11:45.733 | Denali Data Feed | Trading is not supported. 2025-02-18 19:11:45.733 | Denali Data Feed | MarketDepthIsSupported: 1 2025-02-18 19:11:45.733 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.GCEM25 -> GCM25 2025-02-18 19:11:45.951 | Denali Data Feed | Setting external service identifier for symbol F.US.GCEM25 to 287 2025-02-18 19:11:45.951 | Denali Data Feed | Received security definition for symbol F.US.GCEM25 2025-02-18 19:11:50.766 | HD Request # 28 | Downloading Intraday chart data for F.US.GCEM25 to the file F.US.GCEM25.scid. Service: comex 2025-02-18 19:11:50.767 | HD Request # 28 | Download start date-time: 2025-02-18 19:11:22.000000. File last date-time: 2025-02-18 19:11:22.616000 2025-02-18 19:11:50.767 | HD Request # 28 | Using server: ds28.sierracharts.com port 10149 2025-02-18 19:11:50.767 | Socket (3) | Creating socket. 2025-02-18 19:11:50.768 | Socket (3) | New receive buffer size: 0 2025-02-18 19:11:50.768 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-02-18 19:11:52.831 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:11:52.831 | Socket (3) | CloseSocket call. 2025-02-18 19:11:52.831 | Socket (0) | CloseSocket call. 2025-02-18 19:11:52.831 | Socket (3) | Closed. 2025-02-18 19:11:52.831 | HD Request # 28 | Error downloading historical Intraday data for F.US.GCEM25. The network socket has been closed. Retrying download. 2025-02-18 19:11:52.831 | Added historical Intraday data request for F.US.GCEM25 to the queue. 2025-02-18 19:11:52.831 | Triggering next historical data download in queue. 2025-02-18 19:11:52.831 | Historical data download thread signaled to stop. 2025-02-18 19:11:52.831 | HD Request # 28 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEM25 2025-02-18 19:11:52.831 | HD Request # 28 | Completion time: 2s. 2025-02-18 19:11:52.831 | 2025-02-18 19:11:52.832 | HD Request # 29 | Downloading Intraday chart data for F.US.GCEM25 to the file F.US.GCEM25.scid. Service: comex 2025-02-18 19:11:52.832 | HD Request # 29 | Download start date-time: 2025-02-18 19:11:22.000000. File last date-time: 2025-02-18 19:11:22.616000 2025-02-18 19:11:52.832 | HD Request # 29 | Using server: ds32.sierracharts.com port 10150 2025-02-18 19:11:52.832 | Socket (3) | Creating socket. 2025-02-18 19:11:52.832 | Socket (3) | New receive buffer size: 0 2025-02-18 19:11:52.832 | Socket (3) | Connecting to IP: 67.214.125.3. 2025-02-18 19:11:54.893 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:11:54.893 | Socket (3) | CloseSocket call. 2025-02-18 19:11:54.893 | Socket (0) | CloseSocket call. 2025-02-18 19:11:54.893 | Socket (3) | Closed. 2025-02-18 19:11:54.894 | HD Request # 29 | Error downloading historical Intraday data for F.US.GCEM25. The network socket has been closed. Retrying download. 2025-02-18 19:11:54.894 | Added historical Intraday data request for F.US.GCEM25 to the queue. 2025-02-18 19:11:54.894 | Triggering next historical data download in queue. 2025-02-18 19:11:54.894 | Historical data download thread signaled to stop. 2025-02-18 19:11:54.894 | HD Request # 29 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEM25 2025-02-18 19:11:54.894 | HD Request # 29 | Completion time: 2s. 2025-02-18 19:11:54.894 | 2025-02-18 19:11:54.895 | HD Request # 30 | Downloading Intraday chart data for F.US.GCEM25 to the file F.US.GCEM25.scid. Service: comex 2025-02-18 19:11:54.895 | HD Request # 30 | Download start date-time: 2025-02-18 19:11:22.000000. File last date-time: 2025-02-18 19:11:22.616000 2025-02-18 19:11:54.895 | HD Request # 30 | Using server: ds26.sierracharts.com port 10149 2025-02-18 19:11:54.895 | Socket (3) | Creating socket. 2025-02-18 19:11:54.895 | Socket (3) | New receive buffer size: 0 2025-02-18 19:11:54.895 | Socket (3) | Connecting to IP: 64.152.155.17. 2025-02-18 19:11:56.948 | Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. * 2025-02-18 19:11:56.948 | Socket (3) | CloseSocket call. 2025-02-18 19:11:56.948 | Socket (0) | CloseSocket call. 2025-02-18 19:11:56.948 | Socket (3) | Closed. 2025-02-18 19:11:56.950 | HD Request # 30 | Error downloading historical Intraday data for F.US.GCEM25. The network socket has been closed. Retrying download. 2025-02-18 19:11:56.950 | Historical data download thread signaled to stop. 2025-02-18 19:11:56.950 | HD Request # 30 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.GCEM25 2025-02-18 19:11:56.950 | HD Request # 30 | Add time&sales data | Remembered last file record date-time: 2025-02-18 18:11:22.616000 2025-02-18 19:11:56.950 | HD Request # 30 | Completion time: 2s. 2025-02-18 19:11:56.950 | HD Request # 30 | Intraday data download complete for F.US.GCEM25. Unique request ID: 10 2025-02-18 19:11:56.950 | Removing historical data download ID 10. 2025-02-18 19:11:56.950 | Real-time Intraday chart data file updates started for F.US.GCEM25 2025-02-18 19:11:56.950 | Intraday chart data file opened for F.US.GCEM25 2025-02-18 19:11:56.950 | HD Request # 30 | Enabling Intraday chart updating for symbol. 2025-02-18 19:11:56.950 | 2025-02-18 19:11:56.950 | No download requests in the queue to start downloads for. |
| [2025-02-18 21:32:18] |
| John - SC Support - Posts: 38782 |
|
You are getting the following error in your log: Socket (3) | Connect event error. Windows error code 10061: Nie można nawiązać połączenia, ponieważ komputer docelowy aktywnie go odmawia. *
Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Overview and Solutions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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