Support Board
Date/Time: Wed, 19 Mar 2025 03:24:38 +0000
Not connected to chat server to send alert messages. *
View Count: 161
| [2025-02-12 17:36:25] |
| $tack - Posts: 95 |
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2025-02-12 12:30:10.910 | Not connected to chat server to send alert messages. *
2025-02-12 12:33:05.459 | Chat | Not connected to chat server. Operation not performed. * I started getting this message recently and my alerts aren't going to chat. I don't believe I have changed anything on my end. Running version 2732 Please advise |
| [2025-02-12 18:50:06] |
| mattvk - Posts: 33 |
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Same here - in the chat window, it says "disconnected" and I'm unable to connect. Also cannot edit or create a new group. Separately, without Telegram support, and only using the new web chat, there is now no way to get notifications to a device. This is a huge problem for those of us running systems that need to be alerted on trades reliably.
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| [2025-02-12 19:32:51] |
| Sierra_Chart Engineering - Posts: 18836 |
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We see no problems with the chat. We see connectivity to the chat server is stable all day with no disconnects. Open the chat window with File >> Open Chat Window. To connect select Commands >> Connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 20:12:40] |
| $tack - Posts: 95 |
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Ok I did this and I believe it connected the instances again to chat. However, as I said, I didn't change anything on my end. Therefore recently, like today or yesterday, dispite my not having clicked disconnect, the chats got disconnected. And I run 3 instasnces of Sierra and it occurred for all 3 despite my not changing anything related to chat. This has never happened to me before. |
| [2025-02-12 20:29:34] |
| $tack - Posts: 95 |
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Actually spoke too soon. After I click "Connect" to the chat window, it says "connecting" but then returns to "disconnected" status 2025-02-12 15:09:59.217 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065
2025-02-12 15:09:59.249 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2025-02-12 15:09:59.249 | DTC Client socket (3) | New receive buffer size: 0 2025-02-12 15:09:59.249 | DTC Client socket (3) | Connecting to IP: 64.152.155.20. 2025-02-12 15:09:59.268 | Chat | Network connection to server complete. 2025-02-12 15:09:59.268 | Chat | Starting socket receive thread. 2025-02-12 15:09:59.268 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2025-02-12 15:09:59.324 | Chat | Setting DTC encoding to Binary VLS 2025-02-12 15:09:59.324 | Chat | Sending logon request message. 2025-02-12 15:09:59.372 | Chat | Received logon response. 2025-02-12 15:09:59.372 | Chat | Server Name: SC DTC Server. Build=52403. 2025-02-12 15:09:59.372 | Chat | Server protocol version: 8. Client protocol version: 8 2025-02-12 15:09:59.372 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2025-02-12 15:09:59.372 | Chat | Trading is not supported. 2025-02-12 15:09:59.372 | Chat | MarketDepthIsSupported: 1 2025-02-12 15:09:59.372 | Chat | Server has requested a logoff. Reason: Unsupported version. Update with 'Help >> Download Current Version' 2025-02-12 15:09:59.372 | Chat | Waiting for socket receive thread to end 2025-02-12 15:09:59.373 | DTC Client socket (3) | CloseSocket call. 2025-02-12 15:09:59.374 | DTC Client socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 2025-02-12 15:09:59.374 | Chat | Disconnected from the server. 2025-02-12 15:09:59.387 | DTC Client socket (3) | Write has completed. Shutdown being performed. 2025-02-12 15:09:59.387 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-02-12 15:09:59.407 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-02-12 15:09:59.407 | DTC Client socket (3) | Closed. 2025-02-12 15:26:48.789 | Chat | Not connected to chat server. Operation not performed. * |
| [2025-02-12 20:33:30] |
| $tack - Posts: 95 |
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Also I think the first time I clicked "connect" it may have succeeded because I got a bunch of Telegram alerts come through at once. BUT they did not show up in the actual chat. And then at some point the chats disconnected (again withought my disconnecting the chat explicitly on my end) So something strange is definitely going on here I will try and see if there is a version upgrade I can do and see if that fixes it in the meantime (after NY market close 4p EST). There is some text in the message log indicating perhaps that is something I should do? Date Time Of Last Edit: 2025-02-12 20:44:09
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| [2025-02-12 20:52:28] |
| Sierra_Chart Engineering - Posts: 18836 |
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OK, you do need to update Sierra Chart to the current version. This is the problem. We did do a server update yesterday and recent updates we have done to the chat server may require a newer version of Sierra Chart and we apologize for not putting out a notice about that. 2025-02-12 15:09:59.372 | Chat | Server has requested a logoff. Reason: Unsupported version. Update with 'Help >> Download Current Version' Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-12 20:54:02
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| [2025-02-12 21:14:15] |
| $tack - Posts: 95 |
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Upgrade seems to have fixed the issue. All chat windows in all instances are remaining connected so far
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