Support Board
Date/Time: Fri, 14 Mar 2025 12:40:32 +0000
Renko charts not displaying data
View Count: 325
| [2025-02-03 16:20:19] |
| grayfrog - Posts: 55 |
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Good morning, Just updated my Sierra Chart to version 2728. I am receiving my usual DOM market depth data but my Renko charts don't seem to be displaying anymore. I've attached the screenshot below (taken Saturday morning so it's resting orders but it serves the purpose). I'm subscribed to Denali data and have an AMP futures trading account. My charts are simple flex Renko bars without any real indicators. Nothing complicated. I checked my account and logged into my AMP account and everything seems normal. I've been subscribed to package 10 and Denali data for a long time without making any recent changes. Lastly, I did some extra work on this and it seems that it's specifically the Renko setting that isn't working. I'm able to load all other Bar Period types except any of the Renko settings. It's not just Flex Renko that I use but I am unable to load any of the Renko bar periods. Can you please advise if you have any recommendations? Thank you for looking at this. https://www.sierrachart.com/image.php?Image=1738395325863.png |
| [2025-02-03 17:54:51] |
| John - SC Support - Posts: 38653 |
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We are curious - now that the exchange is open, are your charts working properly or not? If not, then what are your "Flex Renko" bar settings? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 19:05:56] |
| grayfrog - Posts: 55 |
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Thank you for the follow-up. I forgot to mention in my original post that the Renko charts returned to normal functioning when I reverted my Sierra Charts back to the previous version. Additionally, it is not only the Flex Renko that isn't working on the current version. It is all Renko bar period options. Attached is a screenshot with the market open using the current version. https://www.sierrachart.com/image.php?Image=1738609231449.png This is a screenshot of my current chart setup https://www.sierrachart.com/image.php?Image=1738609502895.png |
| [2025-02-03 19:13:30] |
| Sierra_Chart Engineering - Posts: 18778 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 20:06:34] |
| Sierra_Chart Engineering - Posts: 18778 |
|
Actually we need to get a Chartbook from you with this Renko chart. Instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 20:16:40] |
| grayfrog - Posts: 55 |
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No problem at all. Chartbook attached. Please let me know if it loads.
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Private File Attachment Deleted. |
| [2025-02-04 02:36:14] |
| grayfrog - Posts: 55 |
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Not sure if this helps at all. I have been experimenting with different ideas. The charts seem to load if I use the SierraChart_ARM64 file instead of the SierraChart_64 file to start up the application. Does that make any sense? |
| [2025-02-04 16:18:14] |
| John - SC Support - Posts: 38653 |
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What kind of system are you using to run Sierra Chart? Are you using an emulator of some kind?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 19:32:29] |
| grayfrog - Posts: 55 |
|
I am using Parallels to run Windows 11 Pro. I have used this set-up for years without issues. I just ran a fresh install of Sierra to see if it was my install and this is the message log. I opened a simple ES chart, then tried to change the bar period to Renko and then Flex Renko. 2025-02-04 19:28:56.328 | Trade activity files set size: 1 2025-02-04 19:28:56.379 | Reading Internal Order ID file. 2025-02-04 19:28:56.380 | Reading Trade Orders file. 2025-02-04 19:28:56.380 | Reading Trade Positions file. 2025-02-04 19:28:56.381 | Reading Trade Account Data files. 2025-02-04 19:28:56.381 | Software version: 2735 64-bit 2025-02-04 19:28:56.381 | Primary Thread ID: 9536 2025-02-04 19:28:56.381 | Usage end date: 2025-05-25 2025-02-04 19:28:56.381 | Enabled for: Advanced Features 2. 2025-02-04 19:28:56.381 | Enabled for: Sierra Chart Historical Data Service. 2025-02-04 19:28:56.381 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-04 19:28:56.381 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-04 19:28:56.381 | Enabled for exchange2: CME (Trading Account Required) 2025-02-04 19:28:56.381 | Enabled for exchange2: CBOT (Trading Account Required) 2025-02-04 19:28:56.381 | Enabled for exchange2: COMEX (Trading Account Required) 2025-02-04 19:28:56.381 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-02-04 19:28:56.381 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-04 19:28:56.381 | Current selected Data/Trading service: SC Data 2025-02-04 19:28:56.381 | Custom symbol settings values: enabled 2025-02-04 19:28:56.381 | Chart Update Interval: 400 2025-02-04 19:28:56.381 | Intraday Data Storage Time Unit: 1 2025-02-04 19:28:56.381 | Time Zone: +00:00:00 (UTC+00) 2025-02-04 19:28:56.381 | 2025-02-04 19:28:56 Local computer time in UTC 2025-02-04 19:28:56.381 | 2025-02-04 19:28:56 Local computer time in SC Time Zone 2025-02-04 19:28:56.381 | 2025-02-04 19:28:55 Server time in UTC 2025-02-04 19:28:56.381 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-02-04 19:28:56.381 | Program path: C:\Users\ethanross\Desktop\SierraChart\ 2025-02-04 19:28:56.381 | Data Files path: C:\Users\ethanross\Desktop\SierraChart\Data\ 2025-02-04 19:28:56.381 | OS Version Number: 10.0 2025-02-04 19:28:56.381 | Locale Setting: C 2025-02-04 19:28:56.382 | DLLs: TDUFootPrint.dll, TDUInitialBalance.dll, UserContributedStudies_64.dll 2025-02-04 19:28:56.382 | Allowed protected custom studies: TDUFootprint, TDUInitialBalance 2025-02-04 19:28:56.382 | Crash reporter started: true 2025-02-04 19:28:56.382 | 2025-02-04 19:28:56.394 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2025-02-04 19:28:56.432 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-02-04 19:28:56.602 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-02-04 19:28:56.602 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-02-04 19:28:57.042 | Received 5 login tokens. 2025-02-04 19:28:57.678 | Symbol settings MD5 received. Request ID: 1. 2025-02-04 19:28:57.679 | Symbol settings are up-to-date for scdataallservices. 2025-02-04 19:28:58.894 | Requested user files to download. 2025-02-04 19:28:59.787 | File to download: TDUInitialBalance.dll. Action: 1 2025-02-04 19:28:59.788 | File to download: TDUFootPrint.dll. Action: 1 2025-02-04 19:28:59.800 | User files to download complete 2025-02-04 19:29:00.889 | 2025-02-04 19:29:00.889 | SC Data | Connected to server complete. 2025-02-04 19:29:00.889 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-04 19:29:04.110 | Files to Open on Startup | File does not exist: C:\Users\ethanross\Desktop\SierraChart\Data\ExampleChartbook.cht 2025-02-04 19:29:27.893 | ESH25-CME 1 Min #1 | Reloading chart. 2025-02-04 19:29:28.035 | ESH25-CME 1 Min #1 | Chart data loading complete. 2025-02-04 19:29:28.312 | Mapping ESH25-CME to ESH25. Service code: cme 2025-02-04 19:29:28.312 | Using symbol data fast lookup vector 2025-02-04 19:29:28.313 | Denali Data Feed | Starting real-time market data updates for: ESH25-CME (ESH25). ID: 1 Service code: cme 2025-02-04 19:29:28.319 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2025-02-04 19:29:28.324 | Denali Data Feed | Requesting security definition data for: ESH25-CME (ESH25). ID: 1 2025-02-04 19:29:28.324 | Starting DelayedDownloadMonitoringTimer 2025-02-04 19:29:28.324 | Starting HDTimeoutTimer 2025-02-04 19:29:28.324 | Added historical Intraday data request for ESH25-CME to the queue. 2025-02-04 19:29:28.324 | Intraday data recording state for symbol ESH25-CME is set to download 'Pending'. 2025-02-04 19:29:28.325 | DTC Client socket (1) | Creating socket. 2025-02-04 19:29:28.325 | DTC Client socket (1) | New receive buffer size: 0 2025-02-04 19:29:28.325 | DTC Client socket (1) | Connecting to IP: 67.214.125.4. 2025-02-04 19:29:28.326 | Triggering next historical data download in queue. 2025-02-04 19:29:28.338 | Delaying start of download for ESH25-CME. 2025-02-04 19:29:28.495 | Denali Data Feed | Network connection to server complete. 2025-02-04 19:29:28.495 | Denali Data Feed | Starting socket receive thread. 2025-02-04 19:29:28.495 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-04 19:29:28.725 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-02-04 19:29:28.725 | Denali Data Feed | Sending logon request message. 2025-02-04 19:29:29.380 | Denali Data Feed | Received logon response. 2025-02-04 19:29:29.380 | Denali Data Feed | Server Name: SC Realtime Server. 2025-02-04 19:29:29.380 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-02-04 19:29:29.380 | Denali Data Feed | Successfully connected. 2025-02-04 19:29:29.380 | Denali Data Feed | Trading is not supported. 2025-02-04 19:29:29.380 | Denali Data Feed | MarketDepthIsSupported: 1 2025-02-04 19:29:29.380 | Denali Data Feed | Restarting real-time data updates for symbol: ESH25-CME -> ESH25 2025-02-04 19:29:29.666 | Denali Data Feed | Setting external service identifier for symbol ESH25-CME to 5002 2025-02-04 19:29:29.666 | Denali Data Feed | Received security definition for symbol ESH25-CME 2025-02-04 19:29:34.371 | HD Request # 1 | Downloading Intraday chart data for ESH25-CME to the file ESH25-CME.scid. Service: cme 2025-02-04 19:29:34.373 | HD Request # 1 | Download start date-time: 2025-02-04 19:26:59.000000. File last date-time: 2025-02-04 19:26:59.000000 2025-02-04 19:29:34.374 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2025-02-04 19:29:34.378 | Socket (2) | Creating socket. 2025-02-04 19:29:34.378 | Socket (2) | New receive buffer size: 0 2025-02-04 19:29:34.378 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-02-04 19:29:34.736 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-02-04 19:29:34.736 | HD Request # 1 | Sending historical data logon request message. 2025-02-04 19:29:34.970 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-02-04 19:26:59. Record interval: 1. Symbol: ESH25 2025-02-04 19:29:35.162 | HD Request # 1 | Decompressing data. 2025-02-04 19:29:35.351 | HD Request # 1 | Receiving Intraday data for ESH25-CME starting at 2025-02-04 19:26:59.054000 2025-02-04 19:29:35.353 | Socket (2) | CloseSocket call. 2025-02-04 19:29:35.353 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-02-04 19:29:35.354 | Historical data download thread signaled to stop. 2025-02-04 19:29:35.354 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-02-04 19:26:59.054000. 2025-02-04 19:29:35.355 | HD Request # 1 | Received 125 Intraday data records from 2025-02-04 19:26:59.054000 to 2025-02-04 19:29:33.034000 (2.6 minutes. Delay: 2.3 seconds) and wrote 125 records for ESH25-CME 2025-02-04 19:29:35.373 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-02-04 19:29:33.034000 2025-02-04 19:29:35.373 | Added 1 Time and Sales records to Intraday data file for ESH25-CME after download. 2025-02-04 19:29:35.373 | HD Request # 1 | Completion time: 1s. 2025-02-04 19:29:35.374 | HD Request # 1 | Intraday data download complete for ESH25-CME. Unique request ID: 1 2025-02-04 19:29:35.374 | Removing historical data download ID 1. 2025-02-04 19:29:35.374 | Real-time Intraday chart data file updates started for ESH25-CME 2025-02-04 19:29:35.379 | Opened cached Intraday file: C:\Users\ethanross\Desktop\SierraChart\Data\ESH25-CME.scid. Thread ID: 9536 2025-02-04 19:29:35.379 | Intraday chart data file opened for ESH25-CME 2025-02-04 19:29:35.379 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-02-04 19:29:35.379 | 2025-02-04 19:29:35.379 | No download requests in the queue to start downloads for. 2025-02-04 19:29:35.539 | Socket (2) | Socket gracefully closed by remote side. 2025-02-04 19:29:35.539 | Socket (2) | Closed. 2025-02-04 19:29:37.312 | ESH25-CME[M] 1 Min #1 | Reloading chart. 2025-02-04 19:29:37.462 | ESH25-CME[M] 1 Min #1 | Chart data loading complete. 2025-02-04 19:29:54.406 | ESH25-CME[M] Renko 10t #1 | Reloading chart. 2025-02-04 19:29:54.413 | ESH25-CME[M] Renko 10t #1 | Chart Data Loading Thread: Exception caught. * 2025-02-04 19:29:54.413 | ESH25-CME[M] Renko 10t #1 | Chart Data Loading Thread: Load canceled. 2025-02-04 19:30:14.844 | ESH25-CME[M] Flex Renko 10-1-1 #1 | Reloading chart. 2025-02-04 19:30:14.850 | ESH25-CME[M] Flex Renko 10-1-1 #1 | Chart Data Loading Thread: Exception caught. * 2025-02-04 19:30:14.850 | ESH25-CME[M] Flex Renko 10-1-1 #1 | Chart Data Loading Thread: Load canceled. |
| [2025-02-04 23:26:38] |
| Sierra_Chart Engineering - Posts: 18778 |
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We see you are getting an exception. Maybe there is an out of memory condition. But normally that is handled separately. Try reducing the amount of data in the chart with this setting: Chart Settings: Days to Load for Intraday Chart Data Type (Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method: Days to Load menu) Try reducing this to 1 day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-05 04:53:58] |
| grayfrog - Posts: 55 |
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It was already limited to 2 days. I was hoping it was something easy. So that I don't take too much more of your time, I will simply keep using 2734 for now. It seems something happened between version 2734 and 2735 that has caused this. Thank you for looking into it. |
| [2025-02-05 05:28:45] |
| Sierra_Chart Engineering - Posts: 18778 |
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We do not see any issues, both of the charts load just fine. This is one of them: https://www.sierrachart.com/image.php?Image=1738733301563.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-15 12:17:26] |
| User192099 - Posts: 5 |
|
Can confirm the behavior that "grayfrog" describes. I am also using Parallels to run Windows 11 Pro with a Mac M3 Pro and since updating to 2739 I also get an error when trying to load Renko or FlexRenko charts other types like range and minute works normally. And also only when using SierraChart_64 - with SierraChart_ARM64 all works normally. Log snippet: 2025-02-15 06:55:53.193 | Trade activity files set size: 126 2025-02-15 06:55:53.286 | Created the DTC Protocol server. 2025-02-15 06:55:53.287 | DTC Protocol Server listening on port 11099. 2025-02-15 06:55:53.287 | Reading Internal Order ID file. 2025-02-15 06:55:53.288 | Reading Trade Orders file. 2025-02-15 06:55:53.288 | Reading Trade Positions file. 2025-02-15 06:55:53.288 | Reading Trade Account Data files. 2025-02-15 06:55:53.293 | UDPListener (2152). Port 22904 | Listening on UDP port 22904. 2025-02-15 06:55:53.293 | Software version: 2739 64-bit 2025-02-15 06:55:53.294 | Primary Thread ID: 1432 2025-02-15 06:55:53.294 | Usage end date: 2025-03-13 2025-02-15 06:55:53.294 | Enabled for: Sierra Chart Historical Data Service. 2025-02-15 06:55:53.294 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-15 06:55:53.294 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-15 06:55:53.294 | Enabled for exchange2: CME [...] 2025-02-15 07:00:11.436 | NQH25_FUT_CME [CV][M] 2.50 Range #1 | Reloading chart. 2025-02-15 07:00:13.578 | NQH25_FUT_CME [CV][M] 2.50 Range #1 | Chart data loading complete. 2025-02-15 07:00:28.333 | NQH25_FUT_CME [CV][M] Flex Renko 10-1-1 #1 | Reloading chart. 2025-02-15 07:00:28.354 | NQH25_FUT_CME [CV][M] Flex Renko 10-1-1 #1 | Chart Data Loading Thread: Exception caught. * 2025-02-15 07:00:28.354 | NQH25_FUT_CME [CV][M] Flex Renko 10-1-1 #1 | Chart Data Loading Thread: Load canceled. Date Time Of Last Edit: 2025-02-15 12:18:18
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| [2025-02-16 02:22:58] |
| Sierra_Chart Engineering - Posts: 18778 |
|
Use SierraChart_ARM64.exe.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-16 14:33:06] |
| User192099 - Posts: 5 |
|
Yes, one option, but it leads to issues with private studies that are x64 compiled. Will just stay on 2734 for now. Would just assume that it's some sort of issue on your side that will be fixed again in coming versions. |
| [2025-02-16 22:55:46] |
| Sierra_Chart Engineering - Posts: 18778 |
|
If you have the source code for the studies, in the latest version of Sierra Chart these can be built for ARM through Analysis >> Build Custom Studies DLL >> Build >> Remote Build - ARM64. If you update to the latest version of Sierra Chart the issue may be resolved using the non-ARM version. The issue relates to particular CPU instructions being used that we have now disabled in the latest version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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