Support Board
Date/Time: Tue, 22 Apr 2025 02:18:40 +0000
CFE Data Feed Sunday Evening Problem
View Count: 318
| [2025-02-02 23:07:06] |
| Sierra_Chart Engineering - Posts: 19290 |
|
We are having a problem with the CFE feed this Sunday evening. It appears to be a problem on the CFE side, with the server providing the order book data. We are working on resolving this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-02 23:23:49] |
| Sierra_Chart Engineering - Posts: 19290 |
|
This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 14:32:55] |
| User677437 - Posts: 57 |
|
still having some problems, cfe vix futures charts just stop updating.
|
| [2025-02-03 14:41:35] |
| User677437 - Posts: 57 |
|
I have to use delete all data and download to get the chart to update. Looking at VXG25_FUT_CFE on a blank 1 minute chart.
|
| [2025-02-03 15:48:46] |
| John - SC Support - Posts: 39395 |
|
We are not having any issues with the CFE data at this time. If you are still having an issue, then please get us a screenshot of what you are seeing by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 16:10:34] |
| User677437 - Posts: 57 |
|
VXG25_FUT_CFE the mini does not update for me. The micro chart DOES update live VXMG25_FUT_CFE. I also brought up VXH25_FUT_CFE and that one doesn't update live either. It looks like the micro feed updates live, but not the mini feed. Date Time Of Last Edit: 2025-02-03 16:12:05
|
 aef1fe7f-0a16-4bcb-b5f1-fd612b45a0d1.png / V - Attached On 2025-02-03 16:03:09 UTC - Size: 59.13 KB - 44 views 45591b12-7bca-4082-b2d9-ed7d95c2dca3.png / V - Attached On 2025-02-03 16:07:03 UTC - Size: 33.64 KB - 41 views |
| [2025-02-03 17:25:47] |
| User677437 - Posts: 57 |
|
Quote Board- VX Spread
|
| [2025-02-03 18:04:06] |
| John - SC Support - Posts: 39395 |
|
We are not seeing any issues with the data for VXG25_FUT_CME. This is through a release version of Sierra Chart connected through the public Internet in Illinois. So there is nothing special about this particular setup where we see everything working fine. In the image you provided, it is showing that it is sub-instance you are running to get/view that data. If you open a chart for the same symbol in the Main Instance do you have the same problem? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 18:35:13] |
| User677437 - Posts: 57 |
|
Opened up the charts back up again in the main instance, data downloaded, but fails to update live on 10 second chart on VXG25_FUT_CME. - the second screenshot. VXH25_FUT_CFE doesn't update live either on the main instance. There should be plenty of range that I'm not seeing, it's not like non consistent update interval on the other contracts. I tried the CFE feed, VXG25_CFE does update live. - The first screenshot. We should be using the _FUT_CFE feed right ? The 2 different feeds should all be working ? Date Time Of Last Edit: 2025-02-03 18:36:34
|
| 94b91025-b18e-48f1-9d8f-0cbd6630528f.png / V - Attached On 2025-02-03 18:27:36 UTC - Size: 73.83 KB - 33 views c1e31e8d-0724-4ef3-8955-9029959f3ed7.png / V - Attached On 2025-02-03 18:34:41 UTC - Size: 76.29 KB - 31 views |
| [2025-02-03 18:52:41] |
| Sierra_Chart Engineering - Posts: 19290 |
|
Yes: We should be using the _FUT_CFE feed right ?
Only use this symbol format for CFE. Do not use the shorter symbol format. The 2 formats will conflict with each other and cause this issue. Change the symbols only to this format and then reconnect with File >> Reconnect. That will solve the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-03 18:54:21
|
To post a message in this thread, you need to log in with your Sierra Chart account: